Exam 5: Lodging Operations

Property management systems are designed to assist front office employees in performing functions related to which tasks? • Reservations, rooms, and guest management • Valet parking availability • Restaurant reservations • Meeting schedules

The directors of human resources, food and beverage, rooms division, security, marketing and sales, engineering and marketing make up the __________ .

Discuss the importance of security and loss prevention and the key elements of a security plan.

The triple bottom line or 3P approach addresses all of the following except • People • Purchases • Planet • Profit

Energy Star is a joint program of the _____________ and the _____________ and provides a trustworthy label on products that use less energy. • U.S. Environmental Protection Agency and U.S. Department of Agriculture • U.S. Department of Agriculture and U.S. Department of Energy • U.S. Environmental Protection Agency and U.S. Department of Energy • U.S. Department of Energy and U.S. Department of Commerce

In order to be in compliance with the Americans with Disabilities Act (ADA) all hotels are expected to have at least _____________ percent of their parking spaces designated as "handicapped". • 2 • 8 • 4 • 10

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except: • Room occupancy percentage • Average Daily rate • Potential rooms revenue • Number of available parking spots

Sustainable properties are doing all of the following in their operating practices except: • Increasing energy consumption • Conserving water • Reducing waste • Reducing hazardous waste

Which of the following departments is not typically part of the hotel Food and Beverage division? • Kitchen • Room Service • Maintenance • Stewarding