Question 1

Customer Relationship Management is:

Accepted Answer

A) an attempt to satisfy all customers. 
B) an information technology based strategy for classifying customers. 
C) a promotional technique for getting new customers. 
D) all of the above. 
E) none of the above. 
A) an attempt to satisfy all customers. 
B) an information technology based strategy for classifying customers. 
C) a promotional technique for getting new customers. 
D) all of the above. 
E) none of the above.

Question 2

Recruiting is the process of picking the best possible candidate for a job.

Accepted Answer

A) True 
 B)False

Question 3

For waiting customers, pre-process waits seem longer than mid-process waits.

Accepted Answer

A) True 
 B)False

Question 4

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.

Accepted Answer

One example for each category is require

Customer Relationship Management is:

Recruiting is the process of picking the best possible candidate for a job.

For waiting customers, pre-process waits seem longer than mid-process waits.

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.

The Concept: What Business Will I Be in

Feasibility: How Do I Know It Will Work

Marketing: How Will I Get Customers

Operations: How Will I Organize the Work

Finances: How Will I Manage the Money

The Business Plans: How Are They Important

The Purchase Alternative: How Do I Buy or Buy Into an Existing Business

The Franchise Alternative: How Do I Buy a Franchise

The Family Firm Alternative: How Do I Take Over My Familys Business

Managing for Growth: How Can I Expand My Business

Emerging Trends and Issues in Entrepreneurship: How Can I Prepare for the Future

Filters

Exam 11: Managing for Efficiency: How Can I Reduce My Costs and Expenses

Customer Relationship Management is:

Recruiting is the process of picking the best possible candidate for a job.

For waiting customers, pre-process waits seem longer than mid-process waits.

.Give concrete examples of how small firms use the Internet for marketing research, promotion, distribution and financial applications.

The Concept: What Business Will I Be in

Feasibility: How Do I Know It Will Work

Marketing: How Will I Get Customers

Operations: How Will I Organize the Work

Finances: How Will I Manage the Money

The Business Plans: How Are They Important

The Purchase Alternative: How Do I Buy or Buy Into an Existing Business

The Franchise Alternative: How Do I Buy a Franchise

The Family Firm Alternative: How Do I Take Over My Familys Business

Managing for Growth: How Can I Expand My Business

Emerging Trends and Issues in Entrepreneurship: How Can I Prepare for the Future

Filters