Chat with AIExam 6: Communications in Customer Service
Explore some tactics for recording information received by telephone.What procedures does your company use?
(47) 
VerifiedSome tactics for recording information received by phone are:
a.Always have a notepad ready.
b.Tell the customer your name.
c.Practice great listening skills.
What characteristics can an individual's voice reveal?
(34) VerifiedAn individual's voice can reveal:
Level of job satisfaction.
Attitude.
Sex.
Education.
Knowledge level.
Speed that you work and react.
Confidence.
The part of the country you are from.
Status.
Energy level.
Mood.
List and define the five methods of communication.
(37) VerifiedFive methods of communication:
a.Listening.Ability to hear and understand what the speaker is saying.
b Writing.Communication through the written word in a manner that others can understand the intended message.
c.Talking.Verbal communication through words and terminology that others can comprehend.
d.Reading.Ability to read and comprehend the written word.
e.Nonverbal.Tone and inflection of one's voice, facial expressions, posture, and eye contact.
Allowing our eyes to make visual contact with someone else's is referred to as:
(38) Jonathon composes inspiring articles that encourage his readers to consider a variety of viewpoints.Jonathon is skilled in which method of communication?
(39) A fax cover sheet should include all, but which, of the following?
(36) How do you view voice mail systems as a customer? As a customer service provider?
(30) Which of the following is not a word to use when dealing with customers?
(39) When dealing with people from other cultures who seem uncomfortable with eye contact, we should:
(31) How should you respond if a face-to-face customer refuses to maintain eye contact?
(40) 
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