Question 1

The current guru of the "new public management philosophy" is:

Accepted Answer

A)  Christopher Pollitt 
B)  Hammer and Champy. 
C)  Robert Melia. 
D)  Peter Drucker 
A)  Christopher Pollitt 
B)  Hammer and Champy. 
C)  Robert Melia. 
D)  Peter Drucker A

Question 2

As a doctrine managerialism continues to evolve, its essence having been distilled under the label, "the new public management." According to Christopher Pollitt this has the following aspects, EXCEPT:

Accepted Answer

A)  A bolder & larger scale market mechanism 
B)  Organizational and spatial decentralization of management and the production of services. 
C)  Rhetorical emphasis on need to improve services, and greater attention to the "customer" 
D)  A zero-based budgeting construct. 
A)  A bolder & larger scale market mechanism 
B)  Organizational and spatial decentralization of management and the production of services. 
C)  Rhetorical emphasis on need to improve services, and greater attention to the "customer" 
D)  A zero-based budgeting construct. D

Question 3

Total Quality Management (TQM) was a quality control theory developed by W. Edwards Deming, to create processes to ensure that all aspects of an organization are performing at an optimal level.

Accepted Answer

A) True 
 B)False  True

Question 4

Work measurement standards focus on employee and group cohesion, and participative management.

Accepted Answer

A) True 
 B)False

Question 5

Some barriers to Productivity Improvement in the public sector are the following with the , EXCEPTION of:

Accepted Answer

A)  cumbersome civil service procedural rules 
B)  a "triumph of techniques over purpose" 
C)  fiscal realities of financially strapped governments 
D)  social networking 
A)  cumbersome civil service procedural rules 
B)  a "triumph of techniques over purpose" 
C)  fiscal realities of financially strapped governments 
D)  social networking

Question 6

The term e-government refers to all of these EXCEPT

Accepted Answer

A)  The overarching term for all efforts to use the Internet to simplify government activities 
B)  A total reliance on the web for all government activities 
C)  The greater need for user fees and charges for government Internet activities 
D)  An institutionalized innovation in government. 
A)  The overarching term for all efforts to use the Internet to simplify government activities 
B)  A total reliance on the web for all government activities 
C)  The greater need for user fees and charges for government Internet activities 
D)  An institutionalized innovation in government.

Question 7

Osborne and Gaebler observed a new paradigm of government, which they described as:

Accepted Answer

A)  Reorganizing government 
B)  Reengineering government. 
C)  Reinventing government. 
D)  Reviewing government. 
A)  Reorganizing government 
B)  Reengineering government. 
C)  Reinventing government. 
D)  Reviewing government.

Question 8

Performance management refers to all of the following EXCEPT:

Accepted Answer

A)  The systematic integration of an organization's efforts to achieve its objectives. 
B)  Use of the royal lie to achieve goals 
C)  Use of incentives such as pay for performance 
D)  Use of best practices and benchmarking 
A)  The systematic integration of an organization's efforts to achieve its objectives. 
B)  Use of the royal lie to achieve goals 
C)  Use of incentives such as pay for performance 
D)  Use of best practices and benchmarking

Question 9

Reengineering is making small, incremental, step-by-step changes at the margins of organizational problems.

Accepted Answer

A) True 
 B)False

Question 10

Examples of new management techniques that entrepreneurial management thrusts upon the organization include:

Accepted Answer

A)  ZBB. 
B)  MBO, OD. 
C)  TQM, QC. 
D)  All of the above. 
A)  ZBB. 
B)  MBO, OD. 
C)  TQM, QC. 
D)  All of the above.

Question 11

Managerialism is a philosophy that contradicts the tenets of participative management in its assumption that an organizational elite, consisting of managers can change and control the culture and purpose of organizations.

Accepted Answer

A) True 
 B)False

Question 12

While "Twitter" is emerging as a powerful communication tool for some governments, its focus on brevity does not work well with transmitting complex policy details.

Accepted Answer

A) True 
 B)False

Question 13

E Government has created the 311 approach for local government. Some cities like New York and San Antonio have shown its utility. The 311 call number is used to:

Accepted Answer

A)  Place citizens in contact with a municipal employee who is familiar with an array of city services and programs. 
B)  Try to provide a "one-stop" government 
C)  Improve efficiency in service delivery. 
D)  All of the above 
A)  Place citizens in contact with a municipal employee who is familiar with an array of city services and programs. 
B)  Try to provide a "one-stop" government 
C)  Improve efficiency in service delivery. 
D)  All of the above

Question 14

Democratic and participative organizational structures are often created in the pursuit of managerialism.

Accepted Answer

A) True 
 B)False

Question 15

One focus of the new public management is a lack of concentrated effort to meet the needs of "consumers."

Accepted Answer

A) True 
 B)False

Question 16

Since its arrival as part of the mainstream culture, the Internet has been hailed as a major stimulus for American democracy, because with the "Net's" capacity for information sharing and dialog, it plays a beneficial role in connecting the governed with government.

Accepted Answer

A) True 
 B)False

Question 17

While electronic texting by government entities has grown recently, its rise has been hindered by the difficulty of getting citizens to provide their cell phone numbers for fear of a loss of privacy.

Accepted Answer

A) True 
 B)False

The current guru of the "new public management philosophy" is:

As a doctrine managerialism continues to evolve, its essence having been distilled under the label, "the new public management." According to Christopher Pollitt this has the following aspects, EXCEPT:

Total Quality Management (TQM) was a quality control theory developed by W. Edwards Deming, to create processes to ensure that all aspects of an organization are performing at an optimal level.

Work measurement standards focus on employee and group cohesion, and participative management.

Some barriers to Productivity Improvement in the public sector are the following with the , EXCEPTION of:

The term e-government refers to all of these EXCEPT

Osborne and Gaebler observed a new paradigm of government, which they described as:

Performance management refers to all of the following EXCEPT:

Reengineering is making small, incremental, step-by-step changes at the margins of organizational problems.

Examples of new management techniques that entrepreneurial management thrusts upon the organization include:

Managerialism is a philosophy that contradicts the tenets of participative management in its assumption that an organizational elite, consisting of managers can change and control the culture and purpose of organizations.

While "Twitter" is emerging as a powerful communication tool for some governments, its focus on brevity does not work well with transmitting complex policy details.

E Government has created the 311 approach for local government. Some cities like New York and San Antonio have shown its utility. The 311 call number is used to:

Democratic and participative organizational structures are often created in the pursuit of managerialism.

One focus of the new public management is a lack of concentrated effort to meet the needs of "consumers."

Since its arrival as part of the mainstream culture, the Internet has been hailed as a major stimulus for American democracy, because with the "Net's" capacity for information sharing and dialog, it plays a beneficial role in connecting the governed with government.

While electronic texting by government entities has grown recently, its rise has been hindered by the difficulty of getting citizens to provide their cell phone numbers for fear of a loss of privacy.

Defining Public Administration

Political Cultural Environment of Public Policy Its Administration

The Continuous Reinventing of Government

Intergovernmental Relations

Honor, Ethics, Accountability

The Evolution of Management Organizational Theory

Organizational Behavior

Strategic Management in the Public Sector

Leadership

Social Equity

Personnel Management Labor Relations

Public Financial Management

Program Audit Evaluation

Filters

Exam 8: Managerialism Informational Technology

The current guru of the "new public management philosophy" is:

As a doctrine managerialism continues to evolve, its essence having been distilled under the label, "the new public management." According to Christopher Pollitt this has the following aspects, EXCEPT:

Total Quality Management (TQM) was a quality control theory developed by W. Edwards Deming, to create processes to ensure that all aspects of an organization are performing at an optimal level.

Work measurement standards focus on employee and group cohesion, and participative management.

Some barriers to Productivity Improvement in the public sector are the following with the , EXCEPTION of:

The term e-government refers to all of these EXCEPT

Osborne and Gaebler observed a new paradigm of government, which they described as:

Performance management refers to all of the following EXCEPT:

Reengineering is making small, incremental, step-by-step changes at the margins of organizational problems.

Examples of new management techniques that entrepreneurial management thrusts upon the organization include:

Managerialism is a philosophy that contradicts the tenets of participative management in its assumption that an organizational elite, consisting of managers can change and control the culture and purpose of organizations.

While "Twitter" is emerging as a powerful communication tool for some governments, its focus on brevity does not work well with transmitting complex policy details.

E Government has created the 311 approach for local government. Some cities like New York and San Antonio have shown its utility. The 311 call number is used to:

Democratic and participative organizational structures are often created in the pursuit of managerialism.

One focus of the new public management is a lack of concentrated effort to meet the needs of "consumers."

Since its arrival as part of the mainstream culture, the Internet has been hailed as a major stimulus for American democracy, because with the "Net's" capacity for information sharing and dialog, it plays a beneficial role in connecting the governed with government.

While electronic texting by government entities has grown recently, its rise has been hindered by the difficulty of getting citizens to provide their cell phone numbers for fear of a loss of privacy.

Defining Public Administration

Political Cultural Environment of Public Policy Its Administration

The Continuous Reinventing of Government

Intergovernmental Relations

Honor, Ethics, Accountability

The Evolution of Management Organizational Theory

Organizational Behavior

Strategic Management in the Public Sector

Leadership

Social Equity

Personnel Management Labor Relations

Public Financial Management

Program Audit Evaluation

Filters