Exam 10: Achieving World-Class Operations Management

Products that are difficult to move out of a plant once they are manufactured, such as ocean-going vessels and room-sized murals, are usually manufactured in a _____ layout.

A firm that produces goods in response to customer orders is called a ______ shop.

Hershey's hot cocoa mix combines dry milk, whey, corn syrup, processed cocoa, aspartame, and artificial flavorings and colors.This conversion process is an example of:

Process layout is almost always designed as a continuous, assembly-line layout.

A manufacturer that uses the intermittent process to produce special customer orders is called a:

Manufacturing resource planning II (MRPII):

The _____ is the entire sequence of securing inputs, producing goods, and delivering goods to a customers.

In _____, goods are produced using mass production techniques up to a point.Then production is custom tailored to the needs or desires of individual customers.

Operations management refers to the role that computers play in the production process.

A continuous or repetitive production process is sometimes referred to as an assembly line or a ______ layout.

A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals.Since its introduction, Fruitopia has not been able to achieve its sales goals and has lost money for Coke.According to the concept of _____, Coke should delete the product.

_____ will provide a unified system for businesses that will allow them to integrate and optimize a company's army of partners and suppliers by automating much of what needs to be done.

Which of the following is the BEST example of process manufacturing?

A German company specializes in building laboratory rooms for handling dangerous viruses and bacteria.Each room is designed to have a completely separate life support system that allows the users to examine and identify the viruses and bacteria without contaminating any other area.What type of a layout would be used to construct such a room?

Low volume, short production runs, and high-variety production are characteristic of the continuous process.

A company that reupholsters furniture in fabric and style selected by the owner of the piece of furniture is more than likely an example of a:

Business process management (BPM):

A continuously updated list of inventory levels, orders, sales, and receipts is called a ______ inventory.

The Malcolm Baldrige National Quality Award is given to:

There is a laboratory at the North Carolina Krispy Kreme doughnut plant where the mixture for the doughnut batter is produced and packaged in 50-pound bags.Researchers in the laboratory randomly procure bags of mix and check the mix for consistency, composition, texture, and taste.The laboratory's function is _____ control.