Question 1

The primary value of the Balanced Scorecard approach is:

Accepted Answer

A) To focus the health care organization on those aspects of its operations that most directly impact the accomplishment of its strategies. 
B) To provide direction to unit managers in the development of unit action plans. 
C) To measure the success of senior management in communicating the overall organizational strategy. 
D) To inform lower-level employees of the need to pay close attention to the detailed action plans being implemented by their supervisors. 
A) To focus the health care organization on those aspects of its operations that most directly impact the accomplishment of its strategies. 
B) To provide direction to unit managers in the development of unit action plans. 
C) To measure the success of senior management in communicating the overall organizational strategy. 
D) To inform lower-level employees of the need to pay close attention to the detailed action plans being implemented by their supervisors.

Question 2

Discuss what is required for successful implementation of a strategic plan.

Accepted Answer

Successful implementation relies on comm

Question 3

Discuss the need for and the methods used to manage action plans.

Accepted Answer

Managing action plans involves agreeing

Question 4

The primary value of the Balanced Scorecard approach is to focus the health care organization on those aspects of its operations that most directly impact the accomplishment of its strategies.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following terms does NOT refer to implementation strategies?

Accepted Answer

A) Business plans. 
B) Action plans. 
C) Sequential plans. 
D) Tactical plans. 
A) Business plans. 
B) Action plans. 
C) Sequential plans. 
D) Tactical plans.

Question 6

It is important to have specific milestones in the strategic planning process to provide for all employees, telling them that the process is ongoing and explaining expected timelines for the strategy to be handed over to those who will be responsible for carrying it out.

Accepted Answer

A) True 
 B)False

Question 7

Contingency plans are:

Accepted Answer

A) Specific time- and resource-oriented action plans to achieve alternate sets of strategic goals. 
B) Generic alternative plans. 
C) Alternative plans that are put into effect if the strategic assumptions change quickly or dramatically, or if organizational performance is lagging. 
D) "Gotcha" plans used to find unit managers who have not been effective in implementing the organizational strategy. 
A) Specific time- and resource-oriented action plans to achieve alternate sets of strategic goals. 
B) Generic alternative plans. 
C) Alternative plans that are put into effect if the strategic assumptions change quickly or dramatically, or if organizational performance is lagging. 
D) "Gotcha" plans used to find unit managers who have not been effective in implementing the organizational strategy.

Question 8

One of the organizational imperatives of strategic planning is that everyone in an organization can be involved in the planning process.

Accepted Answer

A) True 
 B)False

Question 9

The difference between the term "business plan" and "action plan" as descriptors of implementation strategies is that business plan is strategic and action plan is tactical.

Accepted Answer

A) True 
 B)False

Question 10

Specific milestones in the strategic planning process should be communicated to which of the following groups?

Accepted Answer

A) The strategic planning team. 
B) All employees. 
C) The organizational unit. 
D) The consultants involved in developing the strategic plan. 
A) The strategic planning team. 
B) All employees. 
C) The organizational unit. 
D) The consultants involved in developing the strategic plan.

Question 11

Discuss the "broad strokes" of strategy and action plans.

Accepted Answer

The development of the initial plan is u

Question 12

Objectives should be formulated with the assistance of the individuals who will be responsible for accomplishing the work.

Accepted Answer

A) True 
 B)False

Question 13

Because of their involvement in the development of the strategic plan, every employee within the organization knows the underlying issues and assumptions that were used to develop the strategy and the associated goals for the strategic plan.

Accepted Answer

A) True 
 B)False

Question 14

Successive layers of management must communicate the overall strategy by doing which of the following?

Accepted Answer

A)  Provide "maintain or change" guidance. 
B) Provide specific objectives and timelines. 
C) Provide detailed action plans. 
D) Provide guidance only when a "change order" has been issued. 
A)  Provide "maintain or change" guidance. 
B) Provide specific objectives and timelines. 
C) Provide detailed action plans. 
D) Provide guidance only when a "change order" has been issued.

Question 15

For health care organizations, revenue expectations from plan
implementation are more important than cost estimates since the revenues will offset the costs.

Accepted Answer

A) True 
 B)False

Question 16

Within an organization, what is the best choice for developing action plans?

Accepted Answer

A) The strategic planning team. 
B) The organizational unit. 
C) The chief executive officer. 
D) The board of directors. 
A) The strategic planning team. 
B) The organizational unit. 
C) The chief executive officer. 
D) The board of directors.

Question 17

A critically important responsibility of the health care organization's leadership is to carefully articulate its strategy to the unit managers.

Accepted Answer

A) True 
 B)False

Question 18

An effective action plan consists of which of the following elements?

Accepted Answer

A) Objectives that specify how the organizational unit will contribute to the strategy and actions required to achieve the objectives. 
B) Time period over which the actions will be taken and who is responsible for the actions. 
C) The resources required to achieve the objectives and how results will be measured. 
D) All of the above. 
A) Objectives that specify how the organizational unit will contribute to the strategy and actions required to achieve the objectives. 
B) Time period over which the actions will be taken and who is responsible for the actions. 
C) The resources required to achieve the objectives and how results will be measured. 
D) All of the above.

Question 19

Objectives should easily be accomplished.

Accepted Answer

A) True 
 B)False

The primary value of the Balanced Scorecard approach is:

Discuss what is required for successful implementation of a strategic plan.

Discuss the need for and the methods used to manage action plans.

The primary value of the Balanced Scorecard approach is to focus the health care organization on those aspects of its operations that most directly impact the accomplishment of its strategies.

Which of the following terms does NOT refer to implementation strategies?

It is important to have specific milestones in the strategic planning process to provide for all employees, telling them that the process is ongoing and explaining expected timelines for the strategy to be handed over to those who will be responsible for carrying it out.

Contingency plans are:

One of the organizational imperatives of strategic planning is that everyone in an organization can be involved in the planning process.

The difference between the term "business plan" and "action plan" as descriptors of implementation strategies is that business plan is strategic and action plan is tactical.

Specific milestones in the strategic planning process should be communicated to which of the following groups?

Discuss the "broad strokes" of strategy and action plans.

Objectives should be formulated with the assistance of the individuals who will be responsible for accomplishing the work.

Because of their involvement in the development of the strategic plan, every employee within the organization knows the underlying issues and assumptions that were used to develop the strategy and the associated goals for the strategic plan.

Successive layers of management must communicate the overall strategy by doing which of the following?

For health care organizations, revenue expectations from plan implementation are more important than cost estimates since the revenues will offset the costs.

Within an organization, what is the best choice for developing action plans?

A critically important responsibility of the health care organization's leadership is to carefully articulate its strategy to the unit managers.

An effective action plan consists of which of the following elements?

Objectives should easily be accomplished.

The Nature of Strategic Management

Understanding and Analyzing the General Environment and the Health Care Environment

Service Area Competitor Analysis

Internal Environmental Analysis and Competitive Advantage

Directional Strategies

Developing Strategic Alternatives

Evaluation of Alternatives and Strategic Choice

Value-Adding Service Delivery Strategies

Value-Adding Support Strategies

Filters

Exam 10: Communicating the Strategy and Developing Action Plans

The primary value of the Balanced Scorecard approach is:

Discuss what is required for successful implementation of a strategic plan.

Discuss the need for and the methods used to manage action plans.

The primary value of the Balanced Scorecard approach is to focus the health care organization on those aspects of its operations that most directly impact the accomplishment of its strategies.

Which of the following terms does NOT refer to implementation strategies?

It is important to have specific milestones in the strategic planning process to provide for all employees, telling them that the process is ongoing and explaining expected timelines for the strategy to be handed over to those who will be responsible for carrying it out.

Contingency plans are:

One of the organizational imperatives of strategic planning is that everyone in an organization can be involved in the planning process.

The difference between the term "business plan" and "action plan" as descriptors of implementation strategies is that business plan is strategic and action plan is tactical.

Specific milestones in the strategic planning process should be communicated to which of the following groups?

Discuss the "broad strokes" of strategy and action plans.

Objectives should be formulated with the assistance of the individuals who will be responsible for accomplishing the work.

Because of their involvement in the development of the strategic plan, every employee within the organization knows the underlying issues and assumptions that were used to develop the strategy and the associated goals for the strategic plan.

Successive layers of management must communicate the overall strategy by doing which of the following?

For health care organizations, revenue expectations from plan implementation are more important than cost estimates since the revenues will offset the costs.

Within an organization, what is the best choice for developing action plans?

A critically important responsibility of the health care organization's leadership is to carefully articulate its strategy to the unit managers.

An effective action plan consists of which of the following elements?

Objectives should easily be accomplished.

The Nature of Strategic Management

Understanding and Analyzing the General Environment and the Health Care Environment

Service Area Competitor Analysis

Internal Environmental Analysis and Competitive Advantage

Directional Strategies

Developing Strategic Alternatives

Evaluation of Alternatives and Strategic Choice

Value-Adding Service Delivery Strategies

Value-Adding Support Strategies

Filters