Exam 11: Evaluation and Control

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Financial control focuses on gaps between desired financial outcomes and those actually produced by a firm.

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Financial controls are often used by firms that have relied on related diversification.

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The first step in gap analysis is the evaluation of the firm's future direction and its industry.

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Organizational controls can be the most powerful in an organization, but they are also the hardest to change or institute.

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Organizational controls:

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According to the text, which category of control is perhaps the most important for an international firm?

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Controls that occur at the individual level in a firm are:

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Explain the role of top management in terms of institutionalizing control.

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A quality circle is a group of workers that regularly confers on ways to improve both the quality of a product and its production process.

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Sensitivity analysis:

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For an international firm that establishes a wholly owned subsidiary overseas, the firm's middle managers are key to helping prevent situations.

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A firm should not assume it is on the right path simply because it met its current goal for profitability.

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Reengineering is a radical redesign of an organization's processes so that they can be executed in parallel, and the tasks undertaken by nonspecialists.

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In conducting gap analysis, managers can simply rely on a binary yes or no judgment.

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Which of the following statements about scenario planning is true?

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Denominator management occurs when a firm tries to increase its return on investment, or ROI by simply reducing the denominator (R,) while holding or increasing the numerator (I,) constant.

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What is scenario planning? Explain its importance.

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A _____ is where employees do not do what is best for the shareholders.

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The Delphi method of forecasting is faster than brainstorming sessions, and may help to reduce the problem of groupthink.

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What is reengineering? How is it helpful?

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