Exam 11: Evaluation and Control

Quality management standards are process standards, not product standards.

Which of the following statements about the Delphi method is true?

Brainstorming is a forecasting method in which a broad topic is set out and a discussion among the participants is utilized to gain insights into what the future may look like.

The principal-principal problem occurs when employees do not do what is best for the shareholders.

The department managers determine how to enact the mission, and determine what control actions are needed and when, where, and how to implement them in order to successfully complete the control process.

Mention some of the criteria that successful firms utilize in their individual-level controls.

A global firm might conduct a gap analysis on a small scale twice a year, and on a larger scale with middle managers meeting from around the world every one to two years.

Which of the following statements about financial controls is false?

"Can the firm change positioning by moving upmarket?" should be evaluated at which level of a firm's environment?

Which of the following concerns operating a facility with strong concerns for pollution control and the environment?

One of the primary reasons for evaluation and control is that the firm's environment will change over time.

_____ is a forecasting method in which a broad topic is set out and a discussion among the participants is utilized to gain insights into what the future may look like.

Write a short note on ISO 9000.

Which of the following occurs when a firm tries to increase its ROI by simply reducing the denominator while holding or increasing the numerator constant?

The decline in the value of the U.S. dollar and the rise in the value of the Euro has affected many exporters. This example shows that a firm's current status is affected by its:

The easiest method to build forecasts of the future is simply scanning the environment for changes along the external, strategic, and internal dimensions.

Which of the following statements about the first step in gap analysis is true?

Which of the following is a forecasting method where participants are given potential situations and then asked to build likely responses and outcomes for the business?

The board of directors:

Which of the following is a system that summarizes an organization's strategic objectives into four main performance metrics: financial, internal processes, customers, and learning and growth?