Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Which of the following allows employees to share ownership in the firm by offering them the right to buy a specified amount of a company stock at a given price within a given time period?

Which of the following is not a benefit of a company employing empowerment techniques?

________ focuses on problem-related differences of opinion.

Diversity awareness programs can often reduce conflict.

The First Third Bank is planning to lay off 10% of its workforce. Which communication channel would be most appropriate for this type of message?

Encoding a message includes:

Cohesive teams do all but the following:

The best way to handle team conflict is to:

Which communication channel carries messages from someone who holds a senior position in the organization to subordinates?

An example of "noise" in the communication process would be:

What is a characteristic of the storming stage of team development?

________ represents the strength that comes from differences in abilities, knowledge, experience, and other team factors.

Most business communication takes place within the _________ zone.

One of the most effective methods of empowering employees is to:

Will is the Customer Service manager for a mid-sized firm. The number of callers who have complaints has increased. What kind of team should Will assemble to help him determine the reason for the complaints?

Which situation is most likely to undermine team cohesiveness?

Cohesive teams often experience high turnover of members.

During which stage of development does a team resolve differences and accept each other?

Maximum team effectiveness occurs when a team has ________ members.

Approximately, what fraction of firms currently use work teams?