Exam 4: Communication for Successful Selling: How to Build Relationships

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Kim is a veteran pharmaceutical salesperson in an interview with a new prospect.As the prospect talks about her company's situation, Kim thinks, "I know, I know, I've heard this stuff from about 100 people this year.Hurry up so I can tell you about my product." What type of listening is Kim engaged in?

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Having the following subject line in an email to a potential client would be considered best practice: "DOUBLE YOU'RE PROFITS IN ONE YEAR!!!!!!"

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