Question 1

Which of the following characteristics would be considered positive aspects to cross-cultural conflict?

Accepted Answer

A)  People might hold a grudge and look for ways to strike back at one another 
B)  Language difficulties may intensify and contribute to cross-cultural conflict 
C)  Different cultural norms may give rise to conflict at the expense of similarities 
D)  Conflict may enhance an appreciation of another culture's typical frame of reference 
A)  People might hold a grudge and look for ways to strike back at one another 
B)  Language difficulties may intensify and contribute to cross-cultural conflict 
C)  Different cultural norms may give rise to conflict at the expense of similarities 
D)  Conflict may enhance an appreciation of another culture's typical frame of reference D

Question 2

Describe three or four elements of the stereotypical American negotiating style and offer a suggestion for how each could or should be modified for use in other countries.

Accepted Answer

Three or four elements of the stereotypical American negotiating style include assertiveness, directness, a focus on individual achievement, and a preference for quick decision-making.

To modify these elements for use in other countries, it is important to consider the cultural norms and values of the specific country. For example, in some Asian cultures, directness can be seen as confrontational and may hinder the negotiation process. Instead, a more indirect approach, such as using intermediaries or building rapport before discussing business matters, may be more effective.

Similarly, in some cultures, the focus on individual achievement may be less important than the collective good. In these cases, it may be more effective to emphasize the benefits for the entire group or community rather than focusing solely on personal success.

Quick decision-making may also need to be modified in some cultures where a more deliberate and consensus-based approach is valued. Taking the time to consult with all stakeholders and allowing for a longer decision-making process may be more appropriate in these situations.

Overall, it is important to be mindful of cultural differences and adapt the American negotiating style to align with the values and norms of the specific country in order to achieve successful outcomes in international negotiations.

Question 3

An important cause of conflict is the propensity for individuals in a given culture to be involved with conflict in the first place.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is considered good advice when navigating around problems involving "face" in conflict and negotiations with Asian cultures?

Accepted Answer

A)  Subtle, high-context communication is the norm 
B)  Compliment when you criticize 
C)  Only show justified anger when you feel it 
D)  Public displays of emotion are generally accepted 
A)  Subtle, high-context communication is the norm 
B)  Compliment when you criticize 
C)  Only show justified anger when you feel it 
D)  Public displays of emotion are generally accepted

Question 5

Provide a list of practical suggestions for Westerners who are not used to doing business in Asia and want to successfully navigate around problems with "face" in conflict and negotiations situations.

Accepted Answer

1. Understand the concept of "face": In

Question 6

Explain what it means to say that people in individualistic cultures often prefer an equity norm when dividing up organizational resources. Use determining raises in pay as an example.

Accepted Answer

In individualistic cultures, people ofte

Question 7

Why would the collaboration conflict style be considered a "mutually beneficial" conflict style?

Accepted Answer

The collaboration conflict style is cons

Question 8

Negotiation, the process of communicating back and forth with another person or group with the explicit purpose of working toward a joint decision or agreement about a particular issue or dispute, is perhaps one of the best ways to avoid conflict or to at least keep it to a minimum.

Accepted Answer

A) True 
 B)False

Question 9

Officially, most governments and companies say that they do not negotiate with terrorists and in fact they never do.

Accepted Answer

A) True 
 B)False

Question 10

The common conflict styles are accommodation, collaboration, avoidance, and compromise.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a common element of the stereotypic American negotiating style?

Accepted Answer

A)  Lay your cards on the table 
B)  Silence can be powerful negotiating tool 
C)  Don't take no for an answer 
D)  One thing at a time 
A)  Lay your cards on the table 
B)  Silence can be powerful negotiating tool 
C)  Don't take no for an answer 
D)  One thing at a time

Question 12

Conflict occurs when disagreements and friction arise in the course of social interaction because of which of the following?

Accepted Answer

A)  Cultural similarities in communication styles 
B)  Opposing interests and misunderstandings 
C)  Cultural differences in communication styles 
D)  Both b and c 
A)  Cultural similarities in communication styles 
B)  Opposing interests and misunderstandings 
C)  Cultural differences in communication styles 
D)  Both b and c

Question 13

Which of the following is not typical of behaviors seen during Stage 4 (Concession/Agreement) of negotiations in high-context cultures?

Accepted Answer

A)  Less emphasis on long contracts 
B)  Deal is sealed on the basis of the contextual variables 
C)  Profit motive determines agreement 
D)  Good setting necessary for final agreements 
A)  Less emphasis on long contracts 
B)  Deal is sealed on the basis of the contextual variables 
C)  Profit motive determines agreement 
D)  Good setting necessary for final agreements

Question 14

Explain what is meant by the statement that conflict preferences may vary depending on who is party to the conflict.

Accepted Answer

The statement that conflict preferences

Question 15

How might negotiations typically proceed between Westerners (LC cultures typically) and Asians (much more HC in orientation).

Accepted Answer

Negotiations between Westerners, who typ

Question 16

Both language difficulties and differing cultural norms may give rise to conflict.

Accepted Answer

A) True 
 B)False

Question 17

The four-stage model of key cross-cultural differences that occur in the negotiation process includes nontask sounding, task-related exchange of information, persuasion, and agreement.

Accepted Answer

A) True 
 B)False

Question 18

Why might the recommendation to "go slow, be calm, never loud. Listen more than you talk" be especially good advice in Asia?

Accepted Answer

The recommendation to "go slow, be calm,

Question 19

Briefly explain the concept of "face" and its role in conflict prevention and reactions to conflict.

Accepted Answer

The concept of "face" refers to a person

Question 20

The meaning of the word "compromise" and similar related terms is consistent regardless of cultural differences.

Accepted Answer

A) True 
 B)False

Which of the following characteristics would be considered positive aspects to cross-cultural conflict?

Describe three or four elements of the stereotypical American negotiating style and offer a suggestion for how each could or should be modified for use in other countries.

An important cause of conflict is the propensity for individuals in a given culture to be involved with conflict in the first place.

Which of the following is considered good advice when navigating around problems involving "face" in conflict and negotiations with Asian cultures?

Provide a list of practical suggestions for Westerners who are not used to doing business in Asia and want to successfully navigate around problems with "face" in conflict and negotiations situations.

Explain what it means to say that people in individualistic cultures often prefer an equity norm when dividing up organizational resources. Use determining raises in pay as an example.

Why would the collaboration conflict style be considered a "mutually beneficial" conflict style?

Negotiation, the process of communicating back and forth with another person or group with the explicit purpose of working toward a joint decision or agreement about a particular issue or dispute, is perhaps one of the best ways to avoid conflict or to at least keep it to a minimum.

Officially, most governments and companies say that they do not negotiate with terrorists and in fact they never do.

The common conflict styles are accommodation, collaboration, avoidance, and compromise.

Which of the following is not a common element of the stereotypic American negotiating style?

Conflict occurs when disagreements and friction arise in the course of social interaction because of which of the following?

Which of the following is not typical of behaviors seen during Stage 4 (Concession/Agreement) of negotiations in high-context cultures?

Explain what is meant by the statement that conflict preferences may vary depending on who is party to the conflict.

How might negotiations typically proceed between Westerners (LC cultures typically) and Asians (much more HC in orientation).

Both language difficulties and differing cultural norms may give rise to conflict.

The four-stage model of key cross-cultural differences that occur in the negotiation process includes nontask sounding, task-related exchange of information, persuasion, and agreement.

Why might the recommendation to "go slow, be calm, never loud. Listen more than you talk" be especially good advice in Asia?

Briefly explain the concept of "face" and its role in conflict prevention and reactions to conflict.

The meaning of the word "compromise" and similar related terms is consistent regardless of cultural differences.

International Organizational Behavior: Challenges for Management

Cultural Frameworks: Understanding Differences in Employee Attitudes and Behavior

Communicating Effectively Across Cultures

Motivating Employees Across Cultures

Effective Leadership in a Multicultural Environment

Managing Diversity, Conflict, and Ethical Dilemmas in an International Context

Managing Multicultural Teams and International Partnerships

Selecting and Evaluating International Employees

Rewarding and Compensating International Employees

Global Staffing Alternatives: Expatriates and Beyond

Managing Building Global Commitment: Managing Labor Relations

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Exam 4: Managing Conflict and Conducting Effective Negotiations

Which of the following characteristics would be considered positive aspects to cross-cultural conflict?

Describe three or four elements of the stereotypical American negotiating style and offer a suggestion for how each could or should be modified for use in other countries.

An important cause of conflict is the propensity for individuals in a given culture to be involved with conflict in the first place.

Which of the following is considered good advice when navigating around problems involving "face" in conflict and negotiations with Asian cultures?

Provide a list of practical suggestions for Westerners who are not used to doing business in Asia and want to successfully navigate around problems with "face" in conflict and negotiations situations.

Explain what it means to say that people in individualistic cultures often prefer an equity norm when dividing up organizational resources. Use determining raises in pay as an example.

Why would the collaboration conflict style be considered a "mutually beneficial" conflict style?

Negotiation, the process of communicating back and forth with another person or group with the explicit purpose of working toward a joint decision or agreement about a particular issue or dispute, is perhaps one of the best ways to avoid conflict or to at least keep it to a minimum.

Officially, most governments and companies say that they do not negotiate with terrorists and in fact they never do.

The common conflict styles are accommodation, collaboration, avoidance, and compromise.

Which of the following is not a common element of the stereotypic American negotiating style?

Conflict occurs when disagreements and friction arise in the course of social interaction because of which of the following?

Which of the following is not typical of behaviors seen during Stage 4 (Concession/Agreement) of negotiations in high-context cultures?

Explain what is meant by the statement that conflict preferences may vary depending on who is party to the conflict.

How might negotiations typically proceed between Westerners (LC cultures typically) and Asians (much more HC in orientation).

Both language difficulties and differing cultural norms may give rise to conflict.

The four-stage model of key cross-cultural differences that occur in the negotiation process includes nontask sounding, task-related exchange of information, persuasion, and agreement.

Why might the recommendation to "go slow, be calm, never loud. Listen more than you talk" be especially good advice in Asia?

Briefly explain the concept of "face" and its role in conflict prevention and reactions to conflict.

The meaning of the word "compromise" and similar related terms is consistent regardless of cultural differences.

International Organizational Behavior: Challenges for Management

Cultural Frameworks: Understanding Differences in Employee Attitudes and Behavior

Communicating Effectively Across Cultures

Motivating Employees Across Cultures

Effective Leadership in a Multicultural Environment

Managing Diversity, Conflict, and Ethical Dilemmas in an International Context

Managing Multicultural Teams and International Partnerships

Selecting and Evaluating International Employees

Rewarding and Compensating International Employees

Global Staffing Alternatives: Expatriates and Beyond

Managing Building Global Commitment: Managing Labor Relations

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