Question 1

Hyatt Hotels Corporation is characterized by a ________ management approach.

Accepted Answer

A) decentralized 
B) authoritarian 
C) centralized 
D) micro 
A) decentralized 
B) authoritarian 
C) centralized 
D) micro A

Question 2

The individual responsible for the task of balancing the guest accounts receivables is the:

Accepted Answer

A) night auditor 
B) executive housekeeper 
C) concierge 
D) front desk sales associate 
A) night auditor 
B) executive housekeeper 
C) concierge 
D) front desk sales associate A

Question 3

Describe the duties of the night auditor.

Accepted Answer

Post charges, pass any discrepancies to shift managers, post room and tax charges to guest folios,
run back up reports, reconcile point of sale and PMS to guest folios, Complete and distribute daily
reports, maintain the integrity of the hotel billing process and systems.

Question 4

The directors of human resources, food and beverage, rooms division, security,
marketing and sales, engineering and marketing make up the ________.

Accepted Answer

The answer of The directors of human resources, food and...

Question 5

Sustainable properties are doing all of the following in their operating practices except:

Accepted Answer

A) increasing energy consumption 
B) reducing waste 
C) reducing hazardous waste 
D) conserving water 
A) increasing energy consumption 
B) reducing waste 
C) reducing hazardous waste 
D) conserving water

Question 6

Depending on the type of hotel, housekeeping associates typically service between ________ rooms per day:

Accepted Answer

A) 25 and 30 
B) 15 and 20 
C) 20 and 25 
D) 10 and 15 
A) 25 and 30 
B) 15 and 20 
C) 20 and 25 
D) 10 and 15

Question 7

Define and discuss how revenue management improves the profits of the hotel.

Accepted Answer

Answers will vary but should include; it

Question 8

The ________ is described as the hub or nerve center of the hotel.

Accepted Answer

The answer of The ________ is described as the hub...

Question 9

A demand forecasting technique used to maximize revenue borrowed from the airline
industry is called ________.

Accepted Answer

The answer of A demand forecasting technique used to maximize...

Question 10

A hotel with 900 rooms available and 750 occupied has a rooms occupied percentage of
________.

Accepted Answer

The answer of A hotel with 900 rooms available and...

Question 11

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except:

Accepted Answer

A) room occupancy percentage 
B) average daily rate 
C) number of available parking spots 
D) potential rooms revenue 
A) room occupancy percentage 
B) average daily rate 
C) number of available parking spots 
D) potential rooms revenue

Question 12

The area of the hotel that is often described as the nerve center or hub is:

Accepted Answer

A) night audit 
B) housekeeping 
C) front office 
D) sales 
A) night audit 
B) housekeeping 
C) front office 
D) sales

Question 13

In the times of the Greek and Roman empires inns sprang up along the:

Accepted Answer

A) by the shore 
B) in city centers 
C) near countryside manors 
D) main roads 
A) by the shore 
B) in city centers 
C) near countryside manors 
D) main roads

Question 14

The triple bottom line or 3P approach addresses all of the following except:

Accepted Answer

A) people 
B) purchases 
C) profit 
D) planet 
A) people 
B) purchases 
C) profit 
D) planet

Question 15

Average daily room rate (ADR)is determined by:

Accepted Answer

A) room revenue divided by number of rooms sold 
B) total rooms occupied divided by total available rooms 
C) rooms cost divided by rooms sales 
D) total rooms occupied divided by number of rooms sold 
A) room revenue divided by number of rooms sold 
B) total rooms occupied divided by total available rooms 
C) rooms cost divided by rooms sales 
D) total rooms occupied divided by number of rooms sold

Question 16

Discuss the Food and Beverage Director's responsibilities. Include each department he/she supervises and
department functions.

Accepted Answer

Primary areas of responsibilit

Question 17

The largest department in the hotel, in terms of number of employees, is:

Accepted Answer

A) Sales and Banquets 
B) Housekeeping 
C) Front office 
D) Food and Beverage 
A) Sales and Banquets 
B) Housekeeping 
C) Front office 
D) Food and Beverage

Question 18

If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is:

Accepted Answer

A) 85% 
B) 70% 
C) 60.5% 
D) 73.2% 
A) 85% 
B) 70% 
C) 60.5% 
D) 73.2%

Question 19

List the members of the executive committee of a large hotel and describe the purpose of this committee.

Accepted Answer

The General Manager, Directors of HR, F

Question 20

A demand forecasting technique used to maximize room revenue is known as:

Accepted Answer

A) property management system 
B) revenue management 
C) return on investment 
D) average daily rates 
A) property management system 
B) revenue management 
C) return on investment 
D) average daily rates

Hyatt Hotels Corporation is characterized by a ________ management approach.

The individual responsible for the task of balancing the guest accounts receivables is the:

Describe the duties of the night auditor.

The directors of human resources, food and beverage, rooms division, security, marketing and sales, engineering and marketing make up the ________.

Sustainable properties are doing all of the following in their operating practices except:

Depending on the type of hotel, housekeeping associates typically service between ________ rooms per day:

Define and discuss how revenue management improves the profits of the hotel.

The ________ is described as the hub or nerve center of the hotel.

A demand forecasting technique used to maximize revenue borrowed from the airline industry is called ________.

A hotel with 900 rooms available and 750 occupied has a rooms occupied percentage of ________.

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except:

The area of the hotel that is often described as the nerve center or hub is:

In the times of the Greek and Roman empires inns sprang up along the:

The triple bottom line or 3P approach addresses all of the following except:

Average daily room rate (ADR)is determined by:

Discuss the Food and Beverage Director's responsibilities. Include each department he/she supervises and department functions.

The largest department in the hotel, in terms of number of employees, is:

If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is:

List the members of the executive committee of a large hotel and describe the purpose of this committee.

A demand forecasting technique used to maximize room revenue is known as:

Hospitality Spirit

Tourism

Characteristics of Tourism

Lodging

Cruising

Restaurants

Restaurant Operations

Managed Services

Beverages

Clubs

Theme Parks and Attractions

Gaming Entertainment

Meetings, Conventions, and Expositions

Special Events

Filters

Exam 5: Lodging Operations

Hyatt Hotels Corporation is characterized by a ________ management approach.

The individual responsible for the task of balancing the guest accounts receivables is the:

Describe the duties of the night auditor.

The directors of human resources, food and beverage, rooms division, security, marketing and sales, engineering and marketing make up the ________.

Sustainable properties are doing all of the following in their operating practices except:

Depending on the type of hotel, housekeeping associates typically service between ________ rooms per day:

Define and discuss how revenue management improves the profits of the hotel.

The ________ is described as the hub or nerve center of the hotel.

A demand forecasting technique used to maximize revenue borrowed from the airline industry is called ________.

A hotel with 900 rooms available and 750 occupied has a rooms occupied percentage of ________.

The daily report performed by the night auditor contains key operating ratios used by management including all of the following except:

The area of the hotel that is often described as the nerve center or hub is:

In the times of the Greek and Roman empires inns sprang up along the:

The triple bottom line or 3P approach addresses all of the following except:

Average daily room rate (ADR)is determined by:

Discuss the Food and Beverage Director's responsibilities. Include each department he/she supervises and department functions.

The largest department in the hotel, in terms of number of employees, is:

If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is:

List the members of the executive committee of a large hotel and describe the purpose of this committee.

A demand forecasting technique used to maximize room revenue is known as:

Hospitality Spirit

Tourism

Characteristics of Tourism

Lodging

Cruising

Restaurants

Restaurant Operations

Managed Services

Beverages

Clubs

Theme Parks and Attractions

Gaming Entertainment

Meetings, Conventions, and Expositions

Special Events

Filters