Question 1

Issues, such as the digital divide and expanded use of e-government, have decreased and will most likely be eliminated over time.

Accepted Answer

A) True 
 B)False  False

Question 2

Principle(s) used during the reinvent government era is(are)

Accepted Answer

A) commitment to meeting customer-driven standards. 
B) actions based on data, statistical analysis, facts, and outcome measures. 
C) organizational changes and teamwork to encourage implementation. 
D) all of the above. 
A) commitment to meeting customer-driven standards. 
B) actions based on data, statistical analysis, facts, and outcome measures. 
C) organizational changes and teamwork to encourage implementation. 
D) all of the above. D

Question 3

Competitive outsourcing and a top-down, market-based approach to public management was advocated by the Bush administration.

Accepted Answer

A) True 
 B)False  True

Question 4

The primary beneficiaries of the Medicare Part D drug program are the elderly.

Accepted Answer

A) True 
 B)False

Question 5

What does GPRA stand for?

Accepted Answer

A) General Process of Reinventing America 
B) Government and Presidential Reformation Act 
C) Government Performance and Results Act 
D) Governmental Performance and Results Awards 
A) General Process of Reinventing America 
B) Government and Presidential Reformation Act 
C) Government Performance and Results Act 
D) Governmental Performance and Results Awards

Question 6

Tragic events, such as 9/11 and Hurricane Katrina, can alter the political environment and ultimately change the course of action and/or focus of administrative decision making in public agencies.

Accepted Answer

A) True 
 B)False

Question 7

All the following were methods used to reinvent government except

Accepted Answer

A) TQM. 
B) CQI. 
C) PDR. 
D) CzRM. 
A) TQM. 
B) CQI. 
C) PDR. 
D) CzRM.

Question 8

President Obama's Strategy for American Innovation is meant to encourage students to pursue careers in science.

Accepted Answer

A) True 
 B)False

Question 9

The National Partnership for Reinventing Government was the Clinton Administration's initial effort to reform the federal government from 1993-1997.

Accepted Answer

A) True 
 B)False

Question 10

The claim-and-blame strategy is a situation where politicians "blame" bureaucrats and bureaucrats "claim" to not have the authority to act.

Accepted Answer

A) True 
 B)False

Question 11

PART was one aspect of the Bush Administration's PMA reform intended to create results-oriented government.

Accepted Answer

A) True 
 B)False

Question 12

Which is NOT a part of the PMA?

Accepted Answer

A) A bottom-up approach 
B) Competitive outsourcing 
C) A focus on results 
D) Market-based initiatives 
A) A bottom-up approach 
B) Competitive outsourcing 
C) A focus on results 
D) Market-based initiatives

Question 13

Benchmarking can be defined as

Accepted Answer

A) examining the best practices of successful organizations and then transplanting them into one's own organization. 
B) standardizing a particular process for all organizations. 
C) all of the above. 
D) none of the above. 
A) examining the best practices of successful organizations and then transplanting them into one's own organization. 
B) standardizing a particular process for all organizations. 
C) all of the above. 
D) none of the above.

Question 14

All the following government services are difficult to measure except

Accepted Answer

A) police and fire protection. 
B) routine sanitation functions. 
C) emergency management. 
D) homeland security. 
A) police and fire protection. 
B) routine sanitation functions. 
C) emergency management. 
D) homeland security.

Question 15

Which of the following is NOT true?

Accepted Answer

A) CzRM practices, NPR, and PMA are all attempts to reinvent government. 
B) New Public Management is exactly the same as Old Public Service. 
C) New Public Management was a trend that surfaced in Europe. 
D) All are true. 
A) CzRM practices, NPR, and PMA are all attempts to reinvent government. 
B) New Public Management is exactly the same as Old Public Service. 
C) New Public Management was a trend that surfaced in Europe. 
D) All are true.

Question 16

Total quality service focuses more on the perceptions of government than on actual customer satisfaction with service.

Accepted Answer

A) True 
 B)False

Question 17

One challenge in implementing PART and PMA is

Accepted Answer

A) some agencies become overzealous and are beginning to compete with other agencies for the best performance. 
B) some agencies fear that the Bush administration will reduce manager-to-employee ratios. 
C) all of the above. 
D) none of the above. 
A) some agencies become overzealous and are beginning to compete with other agencies for the best performance. 
B) some agencies fear that the Bush administration will reduce manager-to-employee ratios. 
C) all of the above. 
D) none of the above.

Question 18

The National Performance Review did NOT emphasize

Accepted Answer

A) a bottom-up approach. 
B) competitive outsourcing. 
C) a focus on citizens. 
D) service to citizens. 
A) a bottom-up approach. 
B) competitive outsourcing. 
C) a focus on citizens. 
D) service to citizens.

Question 19

The Malcolm Baldrige National Quality Award is funded by

Accepted Answer

A) corporate taxes. 
B) the federal government. 
C) application fees. 
D) the National Center for Public Performance. 
A) corporate taxes. 
B) the federal government. 
C) application fees. 
D) the National Center for Public Performance.

Question 20

For almost two decades, there has been much emphasis placed on the results of government programs.

Accepted Answer

A) True 
 B)False

Issues, such as the digital divide and expanded use of e-government, have decreased and will most likely be eliminated over time.

Principle(s) used during the reinvent government era is(are)

Competitive outsourcing and a top-down, market-based approach to public management was advocated by the Bush administration.

The primary beneficiaries of the Medicare Part D drug program are the elderly.

What does GPRA stand for?

Tragic events, such as 9/11 and Hurricane Katrina, can alter the political environment and ultimately change the course of action and/or focus of administrative decision making in public agencies.

All the following were methods used to reinvent government except

President Obama's Strategy for American Innovation is meant to encourage students to pursue careers in science.

The National Partnership for Reinventing Government was the Clinton Administration's initial effort to reform the federal government from 1993-1997.

The claim-and-blame strategy is a situation where politicians "blame" bureaucrats and bureaucrats "claim" to not have the authority to act.

PART was one aspect of the Bush Administration's PMA reform intended to create results-oriented government.

Which is NOT a part of the PMA?

Benchmarking can be defined as

All the following government services are difficult to measure except

Which of the following is NOT true?

Total quality service focuses more on the perceptions of government than on actual customer satisfaction with service.

One challenge in implementing PART and PMA is

The National Performance Review did NOT emphasize

The Malcolm Baldrige National Quality Award is funded by

For almost two decades, there has been much emphasis placed on the results of government programs.

Approaching the Study of Public Administration

Public Administration, Democracy, and Bureaucratic Power

Federalism and Intergovernmental Relations

Organizational Theory

Decision Making in Administration

Chief Executives and Challenges of Administrative Leadership

Public Personnel Administration and Human Resource Development

Government Budgeting

Public Policy and Implementation

Government Regulation and Administrative Law

Conclusion: Public Administration in a Time of Conflict and Change

Filters

Exam 10: Performance Management in Government in the Public Sector

Issues, such as the digital divide and expanded use of e-government, have decreased and will most likely be eliminated over time.

Principle(s) used during the reinvent government era is(are)

Competitive outsourcing and a top-down, market-based approach to public management was advocated by the Bush administration.

The primary beneficiaries of the Medicare Part D drug program are the elderly.

What does GPRA stand for?

Tragic events, such as 9/11 and Hurricane Katrina, can alter the political environment and ultimately change the course of action and/or focus of administrative decision making in public agencies.

All the following were methods used to reinvent government except

President Obama's Strategy for American Innovation is meant to encourage students to pursue careers in science.

The National Partnership for Reinventing Government was the Clinton Administration's initial effort to reform the federal government from 1993-1997.

The claim-and-blame strategy is a situation where politicians "blame" bureaucrats and bureaucrats "claim" to not have the authority to act.

PART was one aspect of the Bush Administration's PMA reform intended to create results-oriented government.

Which is NOT a part of the PMA?

Benchmarking can be defined as

All the following government services are difficult to measure except

Which of the following is NOT true?

Total quality service focuses more on the perceptions of government than on actual customer satisfaction with service.

One challenge in implementing PART and PMA is

The National Performance Review did NOT emphasize

The Malcolm Baldrige National Quality Award is funded by

For almost two decades, there has been much emphasis placed on the results of government programs.

Approaching the Study of Public Administration

Public Administration, Democracy, and Bureaucratic Power

Federalism and Intergovernmental Relations

Organizational Theory

Decision Making in Administration

Chief Executives and Challenges of Administrative Leadership

Public Personnel Administration and Human Resource Development

Government Budgeting

Public Policy and Implementation

Government Regulation and Administrative Law

Conclusion: Public Administration in a Time of Conflict and Change

Filters