Exam 10: Performance Management in Government in the Public Sector

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Concepts of productivity and performance management are shrinking in importance because there is a growing record of failures within this area.

(True/False)
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President Clinton issued Executive Order 12862 in 1997 that mandated all federal agencies identify their customers and establish service standards and means to achieve them.

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What was the acronym for President Bush's governmental reform initiative?

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The goals of CzRM are to strengthen the relationship between government and citizens and encourage innovation within government.

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New Public Service and the National Performance Review can be considered the same.

(True/False)
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Which of the following is associated with CzRM?

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