Question 1

A complaint letter should always state precisely what action you want taken.

Accepted Answer

A) True 
 B)False  True

Question 2

Identify:
-Refusal-of-Credit Letters

Accepted Answer

A special type of bad news letters deals with a company's refusing credit to an
individual or another company. Like other bad news correspondence, writing such a letter requires a great deal of sensitivity.

Question 3

Identify:
-Memorandum

Accepted Answer

usually shortened to memo, is a Latin word for "something to be remembered." The Latin meaning points to the memo's chief function: to record information of immediate importance and interest in the busy world of work. Memos are often internal business communications, short and to the point, clearly stating what must be done or not.

Question 4

Inquiry letters should always keep questions short and to the point.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not one of the 4 A's of sales letters?

Accepted Answer

A)  Attention 
B)  Appeal 
C)  Advancement 
D)  Application 
E)  Action 
A)  Attention 
B)  Appeal 
C)  Advancement 
D)  Application 
E)  Action

Question 6

Sales letters should be forceful and boastful.

Accepted Answer

A) True 
 B)False

Question 7

Identify:
-Adjustment Letters

Accepted Answer

Adjustment letters respond to

Question 8

The purpose of cover letters is to "cover up" an earlier mistake.

Accepted Answer

A) True 
 B)False

Question 9

It is always better to be direct in a customer relations letter.

Accepted Answer

A) True 
 B)False

Question 10

Identify:
-Sales Letter

Accepted Answer

A sales letter is written to p

Question 11

Identify:
-Follow up letter

Accepted Answer

Letter sent by a company after a sale to

Question 12

Every business letter you write must primarily:

Accepted Answer

A)  make sure you get what you want as quickly as possible. 
B)  establish rapport with your reader. 
A)  make sure you get what you want as quickly as possible. 
B)  establish rapport with your reader.

Question 13

Adjustment letters should always give in to the party making the complaint.

Accepted Answer

A) True 
 B)False

Question 14

Sales letters can do much more than promote a product.

Accepted Answer

A) True 
 B)False

Question 15

The reader of a special request letter is obliged to respond to you.

Accepted Answer

A) True 
 B)False

A complaint letter should always state precisely what action you want taken.

Identify: -Refusal-of-Credit Letters

Identify: -Memorandum

Inquiry letters should always keep questions short and to the point.

Which of the following is not one of the 4 A's of sales letters?

Sales letters should be forceful and boastful.

Identify: -Adjustment Letters

The purpose of cover letters is to "cover up" an earlier mistake.

It is always better to be direct in a customer relations letter.

Identify: -Sales Letter

Identify: -Follow up letter

Every business letter you write must primarily:

Adjustment letters should always give in to the party making the complaint.

Sales letters can do much more than promote a product.

The reader of a special request letter is obliged to respond to you.

Getting Started: Writing and Your Career

The Writing Process at Work

Collaborative Writing and Meetings in the Workplace

Communications at Work: Email, Blogs, Messaging, and Social Media

Writing Letters: Some Basics for Communicating With Audiences Worldwide

How to Get a Job: Searches, Networking, Dossiers, Portfolioswebfolios, résumés, transitioning to a Civilian Job, Letters, and Interviews

Doing Research, Evaluating Sources, and Preparing Documentation in the Workplace

Summarizing Information at Work

Designing Clear Visuals

Designing Successful Documents and Websites

Writing Instructions and Procedures

Writing Winning Proposals

Writing Effective Short Reports

Writing Careful Long Reports

Making Successful Presentations at Work

Filters

Exam 6: Typesof Business Letters and Memos

A complaint letter should always state precisely what action you want taken.

Identify: -Refusal-of-Credit Letters

Identify: -Memorandum

Inquiry letters should always keep questions short and to the point.

Which of the following is not one of the 4 A's of sales letters?

Sales letters should be forceful and boastful.

Identify: -Adjustment Letters

The purpose of cover letters is to "cover up" an earlier mistake.

It is always better to be direct in a customer relations letter.

Identify: -Sales Letter

Identify: -Follow up letter

Every business letter you write must primarily:

Adjustment letters should always give in to the party making the complaint.

Sales letters can do much more than promote a product.

The reader of a special request letter is obliged to respond to you.

Getting Started: Writing and Your Career

The Writing Process at Work

Collaborative Writing and Meetings in the Workplace

Communications at Work: Email, Blogs, Messaging, and Social Media

Writing Letters: Some Basics for Communicating With Audiences Worldwide

How to Get a Job: Searches, Networking, Dossiers, Portfolioswebfolios, résumés, transitioning to a Civilian Job, Letters, and Interviews

Doing Research, Evaluating Sources, and Preparing Documentation in the Workplace

Summarizing Information at Work

Designing Clear Visuals

Designing Successful Documents and Websites

Writing Instructions and Procedures

Writing Winning Proposals

Writing Effective Short Reports

Writing Careful Long Reports

Making Successful Presentations at Work

Filters