Exam 1: The Environment and the Tools

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____ allow(s) professionals, business partners, or employees to communicate with each other using text, audio, video, whiteboard, and shared files without leaving their own desks, thereby improving employee productivity and reducing expenses.

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A(n) ____ is software used to create plain (ASCII) text files.

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A(n) _____________________ line is a constant connection between two communication devices.

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