Question 1

A  knowledge management system should encourage open communication and the exchange of ideas .

Accepted Answer

A) True 
 B)False  True

Question 2

Discuss how customer relationship management (CRM)is more than just tracking and organizing contacts with customers.

Accepted Answer

Answers will vary. CRM is more than just tracking and organizing contacts with customers. It gives organizations more complete pictures of their customers. CRM systems include tools for conducting complex analyses on customer data, such as a data warehouse and data-mining tools. With these systems, organizations can integrate demographic and other external data with customers' transaction data to better understand customer behavior. Based on this analysis, organizations can better target products to customers and manage customer issues, which increases customer satisfaction and retention. In addition, organizations can classify customers based on how valuable they are to the organization and manage them accordingly.

Question 3

Discuss the importance of interaction in managing tacit knowledge.

Accepted Answer

Answers will vary. Interaction is a key part of managing tacit knowledge. A knowledge management system must encourage open communication and the exchange of ideas, typically via e-mails, instant messaging, internal company wikis, videoconferencing, and tools such as WebEx or GoToMeeting, which create virtual instructional environments.

Question 4

_____ is an integrated system that collects and processes data and manages and coordinates resources, information, and functions throughout an organization.

Accepted Answer

A) Enterprise resource planning 
B) Enterprise application integration 
C) Strategic human resource planning 
D) Human resource integration management 
A) Enterprise resource planning 
B) Enterprise application integration 
C) Strategic human resource planning 
D) Human resource integration management

Question 5

A well-designed enterprise resource planning system helps to reduce labor costs.

Accepted Answer

A) True 
 B)False

Question 6

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Accepted Answer

A) True 
 B)False

Question 7

Discuss possible downtime as it relates to the advantages and disadvantages of a cloud-based enterprise system.

Accepted Answer

Answers will vary. For the most part, ad

Question 8

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers.

Accepted Answer

A) supply chain 
B) performance tracker 
C) database system 
D) resource hub 
A) supply chain 
B) performance tracker 
C) database system 
D) resource hub

Question 9

Describe customization with an example.

Accepted Answer

Answers will vary. Customization allows

Question 10

Which component of an enterprise resource planning (ERP)system tracks financial information, such as budget allocations and debits and credits?

Accepted Answer

A) The purchasing component 
B) The vendor integration component 
C) The human resources component 
D) The accounting component 
A) The purchasing component 
B) The vendor integration component 
C) The human resources component 
D) The accounting component

Question 11

Which of the following systems' goal is to improve services offered to clients and use client contact information for targeted marketing?

Accepted Answer

A) An integrated marketing communication system 
B) A supply chain management system 
C) A customer relationship management system 
D) An enterprise resource planning system 
A) An integrated marketing communication system 
B) A supply chain management system 
C) A customer relationship management system 
D) An enterprise resource planning system

Question 12

Identify one advantage of cloud-based enterprise systems as compared to on-premise systems.

Accepted Answer

A) Security 
B) Customization 
C) Automation 
D) Vendor lock-in 
A) Security 
B) Customization 
C) Automation 
D) Vendor lock-in

Question 13

Discuss some of the processes in which electronic data interchange (EDI)expedites the delivery of accurate information.

Accepted Answer

Answers will vary. EDI expedites the del

Question 14

In the context of customer relationship management (CRM)applications, describe eCRM.

Accepted Answer

Answers will vary. eCRM or Web-based CRM

Question 15

A knowledge management system must include a decision support tool.

Accepted Answer

A) True 
 B)False

Question 16

_____ is a practice where a store sends coupons to a customer, who has already bought a product from the store, for a more expensive brand of the same product, in the hope that the customer would prefer the expensive brand.

Accepted Answer

A) Proactive selling 
B) Upselling 
C) Cross-selling 
D) Versatile selling 
A) Proactive selling 
B) Upselling 
C) Cross-selling 
D) Versatile selling

Question 17

Which statement is true of collaborative planning, forecasting, and replenishment (CPFR)?

Accepted Answer

A) It aims to improve operational efficiency and manage inventory. 
B) It ensures that the accessibility of data collected with a point-of-sale system is not shared among the supply chain members. 
C) It ensures that inventory and sales data are not shared across the supply chain. 
D) It increases merchandising and logistics costs for all supply chain members. 
A) It aims to improve operational efficiency and manage inventory. 
B) It ensures that the accessibility of data collected with a point-of-sale system is not shared among the supply chain members. 
C) It ensures that inventory and sales data are not shared across the supply chain. 
D) It increases merchandising and logistics costs for all supply chain members.

Question 18

One of the disadvantages of an e-marketplace is that it cannot provide a single platform for prices.

Accepted Answer

A) True 
 B)False

Question 19

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

Accepted Answer

A) idealization 
B) localization 
C) personalization 
D) visualization 
A) idealization 
B) localization 
C) personalization 
D) visualization

Question 20

The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.

Accepted Answer

A) True 
 B)False

A knowledge management system should encourage open communication and the exchange of ideas .

Discuss how customer relationship management (CRM)is more than just tracking and organizing contacts with customers.

Discuss the importance of interaction in managing tacit knowledge.

_____ is an integrated system that collects and processes data and manages and coordinates resources, information, and functions throughout an organization.

A well-designed enterprise resource planning system helps to reduce labor costs.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Discuss possible downtime as it relates to the advantages and disadvantages of a cloud-based enterprise system.

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers.

Describe customization with an example.

Which component of an enterprise resource planning (ERP)system tracks financial information, such as budget allocations and debits and credits?

Which of the following systems' goal is to improve services offered to clients and use client contact information for targeted marketing?

Identify one advantage of cloud-based enterprise systems as compared to on-premise systems.

Discuss some of the processes in which electronic data interchange (EDI)expedites the delivery of accurate information.

In the context of customer relationship management (CRM)applications, describe eCRM.

A knowledge management system must include a decision support tool.

_____ is a practice where a store sends coupons to a customer, who has already bought a product from the store, for a more expensive brand of the same product, in the hope that the customer would prefer the expensive brand.

Which statement is true of collaborative planning, forecasting, and replenishment (CPFR)?

One of the disadvantages of an e-marketplace is that it cannot provide a single platform for prices.

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.

Information Systems in Business

Computers and Their Business Applications

Data and Business Intelligence

Personal, Legal, Ethical, and Organizational Issues

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

A Connected World

E-Commerce

Global Information Systems

Building Successful Information Systems

Supporting Decisions and Processes

Artificial Intelligence and Automation

Emerging Trends, Technologies, and Applications

Filters

Exam 11: Enterprise Systems

A knowledge management system should encourage open communication and the exchange of ideas .

Discuss how customer relationship management (CRM)is more than just tracking and organizing contacts with customers.

Discuss the importance of interaction in managing tacit knowledge.

_____ is an integrated system that collects and processes data and manages and coordinates resources, information, and functions throughout an organization.

A well-designed enterprise resource planning system helps to reduce labor costs.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Discuss possible downtime as it relates to the advantages and disadvantages of a cloud-based enterprise system.

A _____ is an integrated network consisting of an organization, its vendors, transportation companies, and brokers used to deliver goods and services to customers.

Describe customization with an example.

Which component of an enterprise resource planning (ERP)system tracks financial information, such as budget allocations and debits and credits?

Which of the following systems' goal is to improve services offered to clients and use client contact information for targeted marketing?

Identify one advantage of cloud-based enterprise systems as compared to on-premise systems.

Discuss some of the processes in which electronic data interchange (EDI)expedites the delivery of accurate information.

In the context of customer relationship management (CRM)applications, describe eCRM.

A knowledge management system must include a decision support tool.

_____ is a practice where a store sends coupons to a customer, who has already bought a product from the store, for a more expensive brand of the same product, in the hope that the customer would prefer the expensive brand.

Which statement is true of collaborative planning, forecasting, and replenishment (CPFR)?

One of the disadvantages of an e-marketplace is that it cannot provide a single platform for prices.

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.

Information Systems in Business

Computers and Their Business Applications

Data and Business Intelligence

Personal, Legal, Ethical, and Organizational Issues

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

A Connected World

E-Commerce

Global Information Systems

Building Successful Information Systems

Supporting Decisions and Processes

Artificial Intelligence and Automation

Emerging Trends, Technologies, and Applications

Filters