Question 1

What two different types of firmware may be used on motherboards?

Accepted Answer

A)  BIOS 
B)  CEFI 
C)  UEFI 
D)  CMOS 
A)  BIOS 
B)  CEFI 
C)  UEFI 
D)  CMOS A,C

Question 2

What acronym is another name for static electricity, which can damage chips and destroy motherboards?

Accepted Answer

A)  LCD 
B)  ESD 
C)  EMI 
D)  CRT 
A)  LCD 
B)  ESD 
C)  EMI 
D)  CRT B

Question 3

Match between columns
                        Premises: The connector for memory found on a motherboard

Accepted Answer

The Answer of SO-DIMM and heat sink and CPU (central is...

Question 4

Match between columns
                        Premises: The standard for computer expansion cards

Accepted Answer

The Answer of POST and heat sink and DisplayPort and is...

Question 5

When handling a motherboard, cards, or drive, which statement is NOT accurate?

Accepted Answer

A)  You should not touch chips on the device. 
B)  You should not hold expansion cards by the edges. 
C)  You should not touch any soldered components on a card. 
D)  You should not touch edge connectors. 
A)  You should not touch chips on the device. 
B)  You should not hold expansion cards by the edges. 
C)  You should not touch any soldered components on a card. 
D)  You should not touch edge connectors.

Question 6

How many pins are in the power supply connector that is typically used on most motherboards today?

Accepted Answer

A)  20-pin 
B)  24-pin 
C)  8-pin 
D)  15-pin 
A)  20-pin 
B)  24-pin 
C)  8-pin 
D)  15-pin

Question 7

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display.
Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select TWO).

Accepted Answer

A)  Provide the customer with a laptop to use while the failing unit is being repaired. 
B)  Document and label the location of the screws and cables before removing them. 
C)  Compare the system board display connections with a properly functioning laptop. 
D)  Organize and place all parts and screws and in one place. 
E)  Charge the laptop battery pack so it is ready to return to the customer with a full charge. 
A)  Provide the customer with a laptop to use while the failing unit is being repaired. 
B)  Document and label the location of the screws and cables before removing them. 
C)  Compare the system board display connections with a properly functioning laptop. 
D)  Organize and place all parts and screws and in one place. 
E)  Charge the laptop battery pack so it is ready to return to the customer with a full charge.

Question 8

What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply.

Accepted Answer

A)  DisplayPort 
B)  DVI 
C)  HDMI 
D)  VGA 
E)  SPDIF 
A)  DisplayPort 
B)  DVI 
C)  HDMI 
D)  VGA 
E)  SPDIF

Question 9

What are two resources that may be useful in disassembling a laptop computer?

Accepted Answer

A)  Service manual 
B)  Part brochures 
C)  User manual 
D)  Diagnostic software 
A)  Service manual 
B)  Part brochures 
C)  User manual 
D)  Diagnostic software

Question 10

Match between columns
                        Premises: All wireless technologies are turned off resulting in no transmission or reception of wireless signals

Accepted Answer

The Answer of heat sink and DIMM and airplane mode is...

Question 11

Which statement is NOT true regarding motherboards?

Accepted Answer

A)  Has a CPU socket 
B)  Has slots for DIMMs 
C)  Has a heat sink on the PCIe slots 
D)  Also called a system board 
A)  Has a CPU socket 
B)  Has slots for DIMMs 
C)  Has a heat sink on the PCIe slots 
D)  Also called a system board

Question 12

What two devices in a computer should be considered "black boxes," and should never be opened due to risks involving charged capacitors?

Accepted Answer

A)  Monitor 
B)  Power supply 
C)  Hard drive 
D)  Video card 
A)  Monitor 
B)  Power supply 
C)  Hard drive 
D)  Video card

Question 13

Match between columns
                        Premises: Smaller connectors for memory on laptops

Accepted Answer

The Answer of DisplayPort and microATX and Bluetooth and PCIe is...

Question 14

Which statement is NOT a good practice when working inside a computer case?

Accepted Answer

A)  Don't touch the inside of a computer that is turned on. 
B)  Don't touch a microchip with a magnetized screwdriver. 
C)  Remove loose jewelry. 
D)  Be sure to hold expansion cards by the edge connectors. 
A)  Don't touch the inside of a computer that is turned on. 
B)  Don't touch a microchip with a magnetized screwdriver. 
C)  Remove loose jewelry. 
D)  Be sure to hold expansion cards by the edge connectors.

Question 15

Match between columns
                        Premises: Performs most of the processing for data and instructions for the entire system

Accepted Answer

The Answer of heat sink and DisplayPort and PCIe and is...

Question 16

What is the very first step that should be taken when performing work with a computer?

Accepted Answer

A)  You should back up any important data. 
B)  You should ground yourself. 
C)  You should remove the power supply. 
D)  Y ou should power down the system and unplug it. 
A)  You should back up any important data. 
B)  You should ground yourself. 
C)  You should remove the power supply. 
D)  Y ou should power down the system and unplug it.

Question 17

How many pins are used in a serial port?

Accepted Answer

A)  15 
B)  9 
C)  6 
D)  25 
A)  15 
B)  9 
C)  6 
D)  25

Question 18

A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists.
Which of the following is the first step you should take to assist the user in resolving this issue?

Accepted Answer

A)  Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and verify wireless functionality. 
B)  Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network. 
C)  Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to the wireless network. 
D)  Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless network. 
A)  Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and verify wireless functionality. 
B)  Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network. 
C)  Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to the wireless network. 
D)  Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless network.

Question 19

Match between columns
                        Premises: Transmits digital video and audio. They are slowly replacing VGA and DVI ports on computers

Accepted Answer

The Answer of DisplayPort and DIMM and airplane mode and is...

Question 20

Match between columns
                        Premises: The smaller form factor of the ATX. Its smaller size and reduced expansion ports helps reduce costs and power consumption

Accepted Answer

The Answer of airplane mode and PCIe and CPU (central is...

What two different types of firmware may be used on motherboards?

What acronym is another name for static electricity, which can damage chips and destroy motherboards?

When handling a motherboard, cards, or drive, which statement is NOT accurate?

How many pins are in the power supply connector that is typically used on most motherboards today?

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select TWO).

What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply.

What are two resources that may be useful in disassembling a laptop computer?

Which statement is NOT true regarding motherboards?

What two devices in a computer should be considered "black boxes," and should never be opened due to risks involving charged capacitors?

Which statement is NOT a good practice when working inside a computer case?

What is the very first step that should be taken when performing work with a computer?

How many pins are used in a serial port?

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting the Power System and Troubleshooting Computers

Supporting Hard Drives and Other Storage Devices

Supporting Io Devices

Setting up a Local Network

Network Infrastructure and Troubleshooting

Supporting Mobile Devices

Virtualization, Cloud Computing, and Printers

Safety Procedures and Environmental Concerns.

Filters

Exam 1: Taking a Computer Apart and Putting It Back Together

What two different types of firmware may be used on motherboards?

What acronym is another name for static electricity, which can damage chips and destroy motherboards?

When handling a motherboard, cards, or drive, which statement is NOT accurate?

How many pins are in the power supply connector that is typically used on most motherboards today?

A technician needs to service a laptop computer that is experiencing an intermittent problem with the display. Which of the following will be most effective at helping the technician complete the work in a timely and efficient manner? (Select TWO).

What type(s) of port transmits both digital audio and digital video with a single connector? Select all that apply.

What are two resources that may be useful in disassembling a laptop computer?

Which statement is NOT true regarding motherboards?

What two devices in a computer should be considered "black boxes," and should never be opened due to risks involving charged capacitors?

Which statement is NOT a good practice when working inside a computer case?

What is the very first step that should be taken when performing work with a computer?

How many pins are used in a serial port?

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting the Power System and Troubleshooting Computers

Supporting Hard Drives and Other Storage Devices

Supporting Io Devices

Setting up a Local Network

Network Infrastructure and Troubleshooting

Supporting Mobile Devices

Virtualization, Cloud Computing, and Printers

Safety Procedures and Environmental Concerns.

Filters