Question 1

Preparing a daily written plan of activities is useful in deciding which tasks deserve highest priority.

Accepted Answer

A) True 
 B)False

Question 2

Suggest solutions for better time management.

Accepted Answer

1. Analyze how much time is normally spe

Question 3

For small businesses, the most likely form of organizational structure is

Accepted Answer

A)  functional. 
B)  line. 
C)  line-and-staff. 
D)  committee. 
A)  functional. 
B)  line. 
C)  line-and-staff. 
D)  committee.

Question 4

Many owner-managers seldom work more than 40 hours a week.

Accepted Answer

A) True 
 B)False

Question 5

Marcia, owner of Drapes by Design, has groups of employees in production and installation. If she decides to use work teams as part of her leadership approach, she may be able to:

Accepted Answer

A)  earn more in quarterly profits. 
B)  decrease the number of supervisors. 
C)  improve product quality. 
D)  reduce total compensation. 
A)  earn more in quarterly profits. 
B)  decrease the number of supervisors. 
C)  improve product quality. 
D)  reduce total compensation.

Question 6

The maximum number of employees who can be supervised effectively by a capable manager is four.

Accepted Answer

A) True 
 B)False

Question 7

A small firm's basic path to the future is spelled out in a document called a

Accepted Answer

A)  feasibility study. 
B)  short-range plan. 
C)  budget. 
D)  strategic plan. 
A)  feasibility study. 
B)  short-range plan. 
C)  budget. 
D)  strategic plan.

Question 8

In a line-and-staff organization, which division is a line activity?

Accepted Answer

A)  Production 
B)  Legal 
C)  Human Resources 
D)  Accounting 
A)  Production 
B)  Legal 
C)  Human Resources 
D)  Accounting

Question 9

Scott, a printing shop owner, believes that his business is running rather haphazardly and wants to get it under control. The first step he should take is to

Accepted Answer

A)  take corrective action. 
B)  set standards. 
C)  increase inspection. 
D)  increase two-way communication. 
A)  take corrective action. 
B)  set standards. 
C)  increase inspection. 
D)  increase two-way communication.

Question 10

What type of leadership style focuses on creating emotional bonds?

Accepted Answer

A)  team builder 
B)  visionary 
C)  coach 
D)  general 
A)  team builder 
B)  visionary 
C)  coach 
D)  general

Question 11

Discuss the use of employee empowerment and self-managed work teams in relation to how leaders shape an innovative organizational culture.

Accepted Answer

Through empowerment, a manager gives emp

Question 12

For six leadership styles, briefly state how each type of leader operates.

Accepted Answer

1. Visionary  mobilizes people toward a

Question 13

Some colleges and universities offer training directly to aspiring small business owners.

Accepted Answer

A) True 
 B)False

Question 14

Top-level executives in a large corporation have a distinct advantage over the leader of a small business in exerting their influence.

Accepted Answer

A) True 
 B)False

Question 15

Stage 3 in the growth of a business is characterized by

Accepted Answer

A)  a one-person operation. 
B)  hands-off management practices. 
C)  multi-layered organization. 
D)  the entrepreneur as a player-coach. 
A)  a one-person operation. 
B)  hands-off management practices. 
C)  multi-layered organization. 
D)  the entrepreneur as a player-coach.

Question 16

Small firms that hesitate to acquire professional management often limit growth.

Accepted Answer

A) True 
 B)False

Question 17

The greatest time saver is the effective use of time.

Accepted Answer

A) True 
 B)False

Question 18

To improve employee morale, an industrial distribution business might consider __________.

Accepted Answer

A)  employee empowerment. 
B)  formulating policies after gaining employee thoughts. 
C)  soliciting employee input on the adoption of budgets. 
D)  the establishment of control standards. 
A)  employee empowerment. 
B)  formulating policies after gaining employee thoughts. 
C)  soliciting employee input on the adoption of budgets. 
D)  the establishment of control standards.

Question 19

Andrea designed a new household cleaning product that can be used on any surface, is environmentally friendly and performs better than other current products. As the company grew, she added employees to produce the cleaner.  Recently a grocery store chain asked to sell the cleaner in a regional area.  Should she continue as the CEO? At what level is the company in its development?  What factors should Andrea consider as the company continues to grow?

Accepted Answer

The company is currently at a turning po

Question 20

John, a small business operations manager, is confronted with a quality problem. A typical small business handicap that will hamper his efforts to solve the problem is a lack of

Accepted Answer

A)  time. 
B)  chain of command. 
C)  accounting data. 
D)  specialized staff assistance. 
A)  time. 
B)  chain of command. 
C)  accounting data. 
D)  specialized staff assistance.

Exam 19: Professional Management and the Small Business

Preparing a daily written plan of activities is useful in deciding which tasks deserve highest priority.

Suggest solutions for better time management.

For small businesses, the most likely form of organizational structure is

Many owner-managers seldom work more than 40 hours a week.

Marcia, owner of Drapes by Design, has groups of employees in production and installation. If she decides to use work teams as part of her leadership approach, she may be able to:

The maximum number of employees who can be supervised effectively by a capable manager is four.

A small firm's basic path to the future is spelled out in a document called a

In a line-and-staff organization, which division is a line activity?

Scott, a printing shop owner, believes that his business is running rather haphazardly and wants to get it under control. The first step he should take is to

What type of leadership style focuses on creating emotional bonds?

Discuss the use of employee empowerment and self-managed work teams in relation to how leaders shape an innovative organizational culture.

For six leadership styles, briefly state how each type of leader operates.

Some colleges and universities offer training directly to aspiring small business owners.

Top-level executives in a large corporation have a distinct advantage over the leader of a small business in exerting their influence.

Stage 3 in the growth of a business is characterized by

Small firms that hesitate to acquire professional management often limit growth.

The greatest time saver is the effective use of time.

To improve employee morale, an industrial distribution business might consider __________.

John, a small business operations manager, is confronted with a quality problem. A typical small business handicap that will hamper his efforts to solve the problem is a lack of

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