Exam 1: Introduction to the Automotive Industry

Two technicians are discussing AYES. Technician A says that AYES is directed toward high school students. Technician B says that anyone can enter AYES. Who is correct?

Describe the different methods of technician pay.

Two technicians are discussing vehicle warranties. Technician A says that most vehicle manufacturer warranties have at least some portion of coverage that is bumper-to-bumper. Technician B says that most repair shops warrant their repairs and parts for a certain time or mileage. Who is correct?

Describe an arbitration board.

What is an advantage of an independent repair facility?

What are the most important parts of a service repair order?

Two technicians are discussing the operation of the parts department. Technician A says that the service manager usually oversees the parts manager. Technician B says that the parts manager is usually the highest level of management in the shop. Who is correct?

What other position can the accountant of an automotive repair shop hold?

Who does the ASE Education Foundation  certify?

Entry-level technicians usually receive _____ pay.

What person is charged with overseeing the overall operation of a dealership?

TSB repairs can be completed under a warranty, but usually the customer must pay.

What is SEMA?

What is the requirement for a technician to wear an ASE badge?

What kind of warranty covers every component of the vehicle?

What do some shops offer to supplement the basic manufacturer warranty on vehicles?

The parts manager is typically in charge of all operations, including supervising the service manager.

How many ASE automotive tests does a technician need to pass to become a Master Technician?

What is AYES?

Which group of technicians is eligible for MACS testing and certification?