Question 1

Match between columns
                        Premises: a video setting you can try if the display is not working
a round air duct that helps direct air to the processor
an error message shown on a blue screen
a temporary voltage reduction
a location where Windows keeps a copy of driver software
horizontally torn images on-screen
a device that raises the voltage when it drops temporarily
elimination of accumulated magnetic fields
a utility to wipe a hard drive clean
a tool in Windows 7\Vista that tests memory

Accepted Answer

The Answer of CAG and degauss and zero-fill utility and is...

Question 2

Which message are you likely to see if the BIOS cannot find a hard drive at POST?

Accepted Answer

A)  Fixed disk error 
B)  Blue screen of death 
C)  Error in ntoskernel 
D)  Error loading Windows 
A)  Fixed disk error 
B)  Blue screen of death 
C)  Error in ntoskernel 
D)  Error loading Windows A

Question 3

A poor looking video display might be caused by inadequate video RAM.

Accepted Answer

A) True 
 B)False  True

Question 4

What is the meaning of the message "Missing BOOTMGR"?

Accepted Answer

The Windows program needed to

Question 5

If BIOS cannot access a drive in a ___________ array, use the firmware utility to check the status of each disk in the array.

Accepted Answer

The answer of If BIOS cannot access a drive in...

Question 6

What is the purpose of a zero-fill utility?

Accepted Answer

A)  completely wipes a hard drive clean 
B)  removes dangerous charges from a CRT 
C)  ensures that RAM doesn't retain data 
D)  provides a safe environment to dispose of equipment 
A)  completely wipes a hard drive clean 
B)  removes dangerous charges from a CRT 
C)  ensures that RAM doesn't retain data 
D)  provides a safe environment to dispose of equipment

Question 7

What can you conclude if you heard one short beep during system boot?

Accepted Answer

A)  a video problem 
B)  a memory error 
C)  all POST tests passed 
D)  a keyboard controller problem 
A)  a video problem 
B)  a memory error 
C)  all POST tests passed 
D)  a keyboard controller problem

Question 8

What is the likely problem if you see small white, black, or colored spots on your LCD screen?

Accepted Answer

A)  brightness needs to be adjusted 
B)  the LCD is not getting sufficient power 
C)  the resolution it set too high 
D)  you have dead or stuck pixels 
A)  brightness needs to be adjusted 
B)  the LCD is not getting sufficient power 
C)  the resolution it set too high 
D)  you have dead or stuck pixels

Question 9

Which of the following is a likely symptom caused when the CMOS battery fails?

Accepted Answer

A)  POST code beeps 
B)  time and date settings lost 
C)  continuous reboots 
D)  blue screen of death 
A)  POST code beeps 
B)  time and date settings lost 
C)  continuous reboots 
D)  blue screen of death

Question 10

What are some of the possible causes of intermittent device failures?

Accepted Answer

Failures that come and go might be cause

Question 11

___________________ causes the CPU to run faster than normal and can cause the CPU to overheat.

Accepted Answer

The answer of ___________________ causes the CPU to run faster...

Question 12

List two symptoms of a system that might be overheating.

Accepted Answer

The system hangs or freezes at odd times

Question 13

If you see the error message "Inaccessible boot device", what is the most likely problem?

Accepted Answer

This message probabl

Question 14

If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive?

Accepted Answer

A)  you must install the drive in a drive bay 
B)  you must manually assign a drive letter 
C)  you must have an Administrator password before you can access the data on the drive 
D)  the drive must be initialized before you can access it 
A)  you must install the drive in a drive bay 
B)  you must manually assign a drive letter 
C)  you must have an Administrator password before you can access the data on the drive 
D)  the drive must be initialized before you can access it

Question 16

What are POST code beeps and how should you respond to them?

Accepted Answer

Startup BIOS communicates POST

Question 17

Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?

Accepted Answer

A)  the power supply whines when you first turn on the system 
B)  you don't see any indicator lights or fans spinning 
C)  BIOS loses its date and time settings 
D)  the system tries to boot from the wrong device 
A)  the power supply whines when you first turn on the system 
B)  you don't see any indicator lights or fans spinning 
C)  BIOS loses its date and time settings 
D)  the system tries to boot from the wrong device

Question 18

Startup BIOS communicates ______________ errors as a series of beeps before it tests video.

Accepted Answer

The answer of Startup BIOS communicates ______________ errors as a...

Question 19

Which of the following is NOT a possible symptom of a problem with the electrical system?

Accepted Answer

A)  there are no indicator lights 
B)  error codes or beeps come and go during booting 
C)  you see events in event viewer 
D)  the PC powers down unexpectedly 
A)  there are no indicator lights 
B)  error codes or beeps come and go during booting 
C)  you see events in event viewer 
D)  the PC powers down unexpectedly

Question 20

What are the FRUs on a motherboard?

Accepted Answer

The field replaceable units (F

Which message are you likely to see if the BIOS cannot find a hard drive at POST?

A poor looking video display might be caused by inadequate video RAM.

What is the meaning of the message "Missing BOOTMGR"?

If BIOS cannot access a drive in a ___________ array, use the firmware utility to check the status of each disk in the array.

What is the purpose of a zero-fill utility?

What can you conclude if you heard one short beep during system boot?

What is the likely problem if you see small white, black, or colored spots on your LCD screen?

Which of the following is a likely symptom caused when the CMOS battery fails?

What are some of the possible causes of intermittent device failures?

___________________ causes the CPU to run faster than normal and can cause the CPU to overheat.

List two symptoms of a system that might be overheating.

If you see the error message "Inaccessible boot device", what is the most likely problem?

If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it.

Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive?

What are POST code beeps and how should you respond to them?

Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?

Startup BIOS communicates ______________ errors as a series of beeps before it tests video.

Which of the following is NOT a possible symptom of a problem with the electrical system?

What are the FRUs on a motherboard?

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Windows and Applications

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters

Exam 13: Troubleshooting Hardware Problems

Which message are you likely to see if the BIOS cannot find a hard drive at POST?

A poor looking video display might be caused by inadequate video RAM.

What is the meaning of the message "Missing BOOTMGR"?

If BIOS cannot access a drive in a ___________ array, use the firmware utility to check the status of each disk in the array.

What is the purpose of a zero-fill utility?

What can you conclude if you heard one short beep during system boot?

What is the likely problem if you see small white, black, or colored spots on your LCD screen?

Which of the following is a likely symptom caused when the CMOS battery fails?

What are some of the possible causes of intermittent device failures?

___________________ causes the CPU to run faster than normal and can cause the CPU to overheat.

List two symptoms of a system that might be overheating.

If you see the error message "Inaccessible boot device", what is the most likely problem?

If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it.

Which of the following is true about moving a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive?

What are POST code beeps and how should you respond to them?

Which of the following is an indication that an inadequate power supply is the source of an intermittent problem?

Startup BIOS communicates ______________ errors as a series of beeps before it tests video.

Which of the following is NOT a possible symptom of a problem with the electrical system?

What are the FRUs on a motherboard?

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Windows and Applications

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters