Question 1

Which of the following common blue screen errors means the hard drive is most likely corrupted?

Accepted Answer

A)  NTFS_FILE_SYSTEM 
B)  BAD_POOL_HEADER 
C)  KERNEL_DATA_INPAGE_ERROR 
D)  DIVIDE_BY_ZERO_ERROR 
A)  NTFS_FILE_SYSTEM 
B)  BAD_POOL_HEADER 
C)  KERNEL_DATA_INPAGE_ERROR 
D)  DIVIDE_BY_ZERO_ERROR A

Question 2

What does the term x86 refer to?

Accepted Answer

A)  64-bit operating systems 
B)  hybrid processors 
C)  32-bit processors 
D)  64-bit processors 
A)  64-bit operating systems 
B)  hybrid processors 
C)  32-bit processors 
D)  64-bit processors C

Question 3

If you suspect Windows is the problem with an application error, list the three things you can do to resolve the problem.

Accepted Answer

Download Windows updates. Use System File Checker. Use System Restore.

Question 4

If a _____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting.

Accepted Answer

The answer of If a _____________ that an application relies...

Question 5

Which of the following is the last step in the six step troubleshooting method covered in this chapter?

Accepted Answer

A)  Plan the fix 
B)  Resolve the problem 
C)  Document 
D)  Verify and prevent 
A)  Plan the fix 
B)  Resolve the problem 
C)  Document 
D)  Verify and prevent

Question 6

What should be done before any changes are made to a system that is experiencing a problem?

Accepted Answer

A)  Examine the system 
B)  Backup data 
C)  Establish a Theory 
D)  Test your Theory 
A)  Examine the system 
B)  Backup data 
C)  Establish a Theory 
D)  Test your Theory

Question 7

Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?

Accepted Answer

A)  File Signature Verification 
B)  Driver Verifier 
C)  Vista Memory Diagnostics 
D)  Problem Reports and Solutions 
A)  File Signature Verification 
B)  Driver Verifier 
C)  Vista Memory Diagnostics 
D)  Problem Reports and Solutions

Question 8

What are four things you can check if your system is improperly shutting down?

Accepted Answer

1. Check Event Viewer to see if it has r

Question 9

Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user.

Accepted Answer

A) True 
 B)False

Question 10

If you can identify the approximate date the error started, you may be able to use _________________ to revert the system to a state before the problem occurred.

Accepted Answer

restore po

Question 11

After solving a problem, it is important to take ___________________________ to make sure the problem doesn't happen again.

Accepted Answer

The answer of After solving a problem, it is important...

Question 12

The six step troubleshooting program can only be applied to software problems.

Accepted Answer

A) True 
 B)False

Question 13

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

Accepted Answer

Errors with memory are often difficult t

Question 14

Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?

Accepted Answer

A)  run the application from the command line using the \highpriority parameter 
B)  use the Run as administrator shortcut menu option 
C)  double-click the application icon while holding down the Home key 
D)  download a 64-bit version of the application and try it again 
A)  run the application from the command line using the \highpriority parameter 
B)  use the Run as administrator shortcut menu option 
C)  double-click the application icon while holding down the Home key 
D)  download a 64-bit version of the application and try it again

Question 15

What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system?

Accepted Answer

A)  stop error 
B)  kill error 
C)  break error 
D)  fault error 
A)  stop error 
B)  kill error 
C)  break error 
D)  fault error

Question 16

If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.

Accepted Answer

A) True 
 B)False

Question 17

Describe the steps you should take if you need to end a hanging application and Task Manager is unable to end it.

Accepted Answer

1. Open a Command Prompt window and use

Question 18

When troubleshooting application errors, list the first three things you should do.

Accepted Answer

1. Interview the user and back

Question 19

What should be done if a system cannot boot from the hard drive?

Accepted Answer

A)  Reinstall Windows 
B)  Boot from the Windows setup DVD 
C)  Run System File Checker 
D)  Replace the hard drive 
A)  Reinstall Windows 
B)  Boot from the Windows setup DVD 
C)  Run System File Checker 
D)  Replace the hard drive

Question 20

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

Accepted Answer

A) True 
 B)False

Exam 12: Troubleshooting Windows and Applications

Which of the following common blue screen errors means the hard drive is most likely corrupted?

What does the term x86 refer to?

If you suspect Windows is the problem with an application error, list the three things you can do to resolve the problem.

If a _____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting.

Which of the following is the last step in the six step troubleshooting method covered in this chapter?

What should be done before any changes are made to a system that is experiencing a problem?

Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?

What are four things you can check if your system is improperly shutting down?

Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user.

If you can identify the approximate date the error started, you may be able to use _________________ to revert the system to a state before the problem occurred.

After solving a problem, it is important to take ___________________________ to make sure the problem doesn't happen again.

The six step troubleshooting program can only be applied to software problems.

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?

What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system?

If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.

Describe the steps you should take if you need to end a hanging application and Task Manager is unable to end it.

When troubleshooting application errors, list the first three things you should do.

What should be done if a system cannot boot from the hard drive?

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

First Look at Computer Parts and Tools

Working Inside a Computer

Introducing Windows Operating Systems

All About Motherboards

Supporting Processors and Upgrading Memory

Supporting Hard Drives

Installing Windows

Supporting Io and Storage Devices

Satisfying Customer Needs

Maintaining Windows

Optimizing Windows

Troubleshooting Hardware Problems

Troubleshooting Windows Startup Problems

Connecting to and Setting up a Network

Networking Types, Devices, and Cabling

Windows Resources on a Network

Security Strategies

Supporting Notebooks

Mobile Devices and Client-Side Virtualization

Supporting Printers

Filters