Question 1

What is the perennial problem in measuring the impact of HRM practices?

Accepted Answer

A)  Separating cause and effect. 
B)  Finding financial resources. 
C)  Overcoming the conservative nature of HRM. 
D)  Attracting individuals with knowledge. 
A)  Separating cause and effect. 
B)  Finding financial resources. 
C)  Overcoming the conservative nature of HRM. 
D)  Attracting individuals with knowledge. A

Question 2

What costs did National Steel track over four years to determine the effectiveness of its safety programs?

Accepted Answer

A)  safety incentive pay-outs; and needs assessment costs 
B)  injuries on the job; and safety orientation and training 
C)  cost of accidents; and motivation for safe behaviour 
D)  drug and alcohol addiction; and lost-time accidents 
A)  safety incentive pay-outs; and needs assessment costs 
B)  injuries on the job; and safety orientation and training 
C)  cost of accidents; and motivation for safe behaviour 
D)  drug and alcohol addiction; and lost-time accidents A

Question 3

Direct costs are harder to measure than indirect costs.

Accepted Answer

A) True 
 B)False  False

Question 4

Identify and briefly describe the 5C Model of HRM Impact.

Accepted Answer

a.Compliance - HR expertise is needed to

Question 5

Indirect costs are the hard costs that can be measured by expenditures.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is one of the four basic questions used in the balanced scorecard?

Accepted Answer

A)  How do employees see us? 
B)  Can we continue to remain profitable? 
C)  How do we look to shareholders? 
D)  Which areas need improvement? 
A)  How do employees see us? 
B)  Can we continue to remain profitable? 
C)  How do we look to shareholders? 
D)  Which areas need improvement?

Question 7

Most organizations do undertake the evaluation of HRM effectiveness because the problems of measurement are difficult to resolve.

Accepted Answer

A) True 
 B)False

Question 8

HR professionals are resistant to measuring their work because they have limited knowledge of measurement models and limited skills of measurement ratios.

Accepted Answer

A) True 
 B)False

Question 9

Sarbanes-Oxley requirements force HR to provide information about executive compensation, pension plans, and employee benefits.

Accepted Answer

A) True 
 B)False

Question 10

There are three ways to reduce labour expenses by reducing the size of the labour force: technology, outsourcing, and mergers.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

Accepted Answer

A)  outcome-based mimicry 
B)  frequency-based mimicry 
C)  trait-based mimicry 
D)  knowledge-based mimicry 
A)  outcome-based mimicry 
B)  frequency-based mimicry 
C)  trait-based mimicry 
D)  knowledge-based mimicry

Question 12

The 5C Model of HRM Impact includes five areas for evaluating HRM: compliance, client satisfaction, culture management, cost control, and commitment.

Accepted Answer

A) True 
 B)False

Question 13

What are the three stages of a fad's lifecycle?

Accepted Answer

A)  introduction, growth, decline 
B)  ascendency, maturity, decline 
C)  introduction, growth, maturity 
D)  ascendency, growth, maturity 
A)  introduction, growth, decline 
B)  ascendency, maturity, decline 
C)  introduction, growth, maturity 
D)  ascendency, growth, maturity

Question 14

Many HR departments were originally set up because of the need to comply with employment legislation and standards.

Accepted Answer

A) True 
 B)False

Question 15

If HRM is effective, it can cause numerous effects on employee behaviour. What is one such effect?

Accepted Answer

A)  improve customer satisfaction 
B)  enhance employee attrition 
C)  reduce employee shirking 
D)  eliminate high-potentials 
A)  improve customer satisfaction 
B)  enhance employee attrition 
C)  reduce employee shirking 
D)  eliminate high-potentials

Question 16

The costs of turnover include termination, replacement, reduced customer satisfaction, and time for a new employee to become productive.

Accepted Answer

A) True 
 B)False

Question 17

Return on investment is a key financial ratio computed by an organization to determine its relative success in achieving its goals.

Accepted Answer

A) True 
 B)False

Question 18

Measuring and benchmarking HR activities will result in the fulfilment of management-by-objectives.

Accepted Answer

A) True 
 B)False

Question 19

An audit is a measurement method that assesses progress against plan.

Accepted Answer

A) True 
 B)False

Question 20

If an organization measures a decline in employee morale, approximately how long will it take to realize a drop in customer satisfaction?

Accepted Answer

A)  2 months 
B)  4 months 
C)  6 months 
D)  8 months 
A)  2 months 
B)  4 months 
C)  6 months 
D)  8 months

What is the perennial problem in measuring the impact of HRM practices?

What costs did National Steel track over four years to determine the effectiveness of its safety programs?

Direct costs are harder to measure than indirect costs.

Identify and briefly describe the 5C Model of HRM Impact.

Indirect costs are the hard costs that can be measured by expenditures.

Which of the following is one of the four basic questions used in the balanced scorecard?

Most organizations do undertake the evaluation of HRM effectiveness because the problems of measurement are difficult to resolve.

HR professionals are resistant to measuring their work because they have limited knowledge of measurement models and limited skills of measurement ratios.

Sarbanes-Oxley requirements force HR to provide information about executive compensation, pension plans, and employee benefits.

There are three ways to reduce labour expenses by reducing the size of the labour force: technology, outsourcing, and mergers.

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

The 5C Model of HRM Impact includes five areas for evaluating HRM: compliance, client satisfaction, culture management, cost control, and commitment.

What are the three stages of a fad's lifecycle?

Many HR departments were originally set up because of the need to comply with employment legislation and standards.

If HRM is effective, it can cause numerous effects on employee behaviour. What is one such effect?

The costs of turnover include termination, replacement, reduced customer satisfaction, and time for a new employee to become productive.

Return on investment is a key financial ratio computed by an organization to determine its relative success in achieving its goals.

Measuring and benchmarking HR activities will result in the fulfilment of management-by-objectives.

An audit is a measurement method that assesses progress against plan.

If an organization measures a decline in employee morale, approximately how long will it take to realize a drop in customer satisfaction?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

Job Analysis

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters

Exam 14: Evaluation of HR

What is the perennial problem in measuring the impact of HRM practices?

What costs did National Steel track over four years to determine the effectiveness of its safety programs?

Direct costs are harder to measure than indirect costs.

Identify and briefly describe the 5C Model of HRM Impact.

Indirect costs are the hard costs that can be measured by expenditures.

Which of the following is one of the four basic questions used in the balanced scorecard?

Most organizations do undertake the evaluation of HRM effectiveness because the problems of measurement are difficult to resolve.

HR professionals are resistant to measuring their work because they have limited knowledge of measurement models and limited skills of measurement ratios.

Sarbanes-Oxley requirements force HR to provide information about executive compensation, pension plans, and employee benefits.

There are three ways to reduce labour expenses by reducing the size of the labour force: technology, outsourcing, and mergers.

Which of the following is NOT a type of mimicry that organizations use to adopt HR practices?

The 5C Model of HRM Impact includes five areas for evaluating HRM: compliance, client satisfaction, culture management, cost control, and commitment.

What are the three stages of a fad's lifecycle?

Many HR departments were originally set up because of the need to comply with employment legislation and standards.

If HRM is effective, it can cause numerous effects on employee behaviour. What is one such effect?

The costs of turnover include termination, replacement, reduced customer satisfaction, and time for a new employee to become productive.

Return on investment is a key financial ratio computed by an organization to determine its relative success in achieving its goals.

Measuring and benchmarking HR activities will result in the fulfilment of management-by-objectives.

An audit is a measurement method that assesses progress against plan.

If an organization measures a decline in employee morale, approximately how long will it take to realize a drop in customer satisfaction?

Strategic Management

Aligning HR With Strategy

Environmental Influences on HRM

Job Analysis

The HR Forecasting Process

Determining HR Demand

Ascertaining HR Supply

Succession Management

Information Technology

Downsizing and Restructuring

Strategic International HRM

Mergers and Acquisitions

Outsourcing

Filters