Exam 14: Evaluation of HR

Kim has to move to another city. Kim has decided to compare and contrast different moving companies in terms of their charges and the times that they are available. Kim is conducting an informal utility analysis.

What is a leading indicator in HRM evaluation?

What percentage is typically added to an HR budget in order to regularly evaluate HR practices?

What is one way that an HR department can reduce its expenses associated with employees without reducing the headcount?

Briefly describe THREE methods used to measure client satisfaction.

What is the underlying assumption with the cultural management model used to determine the effectiveness of HRM?

The HR profession is like the accounting profession because they both rely on generic measures and principles.

Benchmarking enhances organizational performance by establishing standards against which processes, products, and performance can be compared and improved.

Which of the following is NOT a measure of efficiency?

According to Cascio, what organizational costs are affected by a smoking cessation program?

What methods are typically used to measure client satisfaction?

What type of costs can be estimated but not measured easily by financial expenditures?

There are three typical measures for efficiency: time, quality and cost.

HR can affect the probability of survival of a new venture by as much as 32 percent.

Which of the following is NOT an approach to measuring HRM practices?

What are some of the necessary costs for human resources accounting?

In the book titled Retooling HR, author Boudreau stated that HR evolution is challenged by the presence of too much information. What solution did the author suggest?

Which of the following is NOT a hurdle to the development of HR metrics?