Exam 5: Middle Managers and Connected Care

In order to be successful, middle managers must possess certain competencies. Which is a vital competency for the middle manager in the healthcare setting?

With the influx of healthcare changes, which is a concern for middle management during the initiation and development of a new healthcare system?

In order to achieve connected care, middle managers must be effective at getting things done within their own organizations. Which actions and\or attitudes are important in making middle managers organizationally effective?

Managing lower levels of performance is often a big part of the healthcare middle manager's job, especially in areas where an adequate workforce creates a larger pool of well-qualified clinicians.

Managers sit in the epicenter of clinical change and try to balance building a new clinical culture, keeping the business going, caring for patients, and supporting employees. Which behavior will aid the manager in building resilience?

Patient centeredness is the core element of a connected care culture. Which nursing behavior prompts the nurse manager to initiate clinical coaching?

Nurse managers focus on patients receiving clear and accurate information about their condition and the care they are receiving every shift.

Measurement of clinical middle management effectiveness is currently considered more of an art than a science. Which outcome is based on objective data and findings?

The nurse manager notices some situations that seem to cause a disconnection or fragmentation of care. Which situation does the nurse identify as warranting evaluation and change?

Care coordination is one of the most essential pillars of connected care and requires special clinical skills, expertise, and considerable support from management to achieve the best outcomes for patients.