Exam 6: Care Coordination and Communication on the Front Linesthe Clinician Role

In health care, the nurse and patients will often communicate in a face-to-face manner. Empathy skills are important to communicate that the nurse hears the patient, which results in the patient feeling cared for. Which comment by the nurse is an example of an empathy skill?

The project known as "Quality and Safety Education for Nurses" (QSEN) lists key competencies areas using statements that describe the knowledge, skills, and attitudes that form the foundation of a connected care practice. Which key competency is most likely to focus on knowledge?

Quadruple aim goals and connected care activities can sometimes seem theoretical and impractical to front line clinicians. Which practical step is introduced to clinicians by clinical managers to achieve connected care?

The results of Medicare mandated patient experience surveys can be publicly reported as a way to monitor organizational progress in improving communication. Which area causes the greatest concern when it receives a low score?

The first pillar of connected care involves care coordination for front line clinicians. Which type of care coordination is appropriate for reducing hospitalizations for high-risk patients?

The third pillar of connected care is based on collaboration between front line clinicians and nonclinical support personnel. Which situation best supports this collaboration?

Teamwork within a connected care setting results in achieving patient\professional satisfaction, better outcomes, and reducing medical errors and adverse events. All teamwork requires a foundation based on mutual respect. Which front line behavior most effectively promotes team work?

To achieve the quadruple aim using connected care, front line clinicians must actually understand, accept, and embed connected care activities into their daily work life.

One reason communication fails in the healthcare setting is related to distraction and multitasking for a clinician who is providing care for an individual patient with a terminal or life-threatening condition.

Care transitions in a connected care setting are likely to be more problematic if transition processes are strictly carried out by registered nurses.