Exam 11: Communication: The Glue That Binds Us Together

One significant problem affecting interpersonal communication is the tendency of most people to believe they are better communicators than they really are.

When writing a business letter, it is recommended to make the same important statement two or three times in different words to ensure it is understood.

Distrust of various individuals within the chain of command can impede both upward and downward communication.

The means chosen for a particular communication are generally governed by all of the following except:

Communication may be improved by checking information through repetition with exactitude, paraphrasing, and/or asking for feedback.

The potentially strongest means of communication in business is the formal letter.

Which of the following is NOT one of the principal components of communication?

The fastest means of communication within the work organization often operates outside of the organization's formal communication channels.

Feedback is an essential part of all modes of communication because:

The first need to be considered when planning a meeting is what persons of what qualifications should attend.

The principal reason for keeping formal letter writing to a bare minimum is to avoid contributing to the overflow of paperwork experienced in health care.

Information flows downward in an organization better than it flows upward in part because _______________.

E-mail is an efficient means of communication because, unlike formal letter writing, editing and rewriting are unnecessary.

The telephone will remain important in business communication because _________________.

One of the principal advantages of face-to-face communication is that the recipient of the message is exposed to nonverbal as well as verbal elements.