Exam 1: Interpersonal Process

Adaptability is so important that competence researchers call it "the hallmark of interpersonal communication skills."

Communication can solve any problem.

Competent communication is the ability to achieve goals in a manner that is both __________ and appropriate.

Why does the textbook use the term "communicator" rather than sender and receiver?

You are confident that you are an attractive person. How do you know this?

Describe what may be the most important consequence of communication's transactional nature.

Your romantic partner of 10 months broke up with you in a text message, failing to consider the importance of which element of communication?

Identify the four categories of needs that communication attempts to satisfy

A nurse is updating your medical history at the hospital before you see the doctor. What do social scientists call your interaction with the nurse?

Mei-Ling, who enjoys a close relationship with her large extended family, was unhappy to learn that her new romantic interest, Ryan, is only close to his mother. Her reaction can be explained by differences in their ____________.

If you remain silent with a poker face, you are not communicating.

Which statement is TRUE about online customer service?

A type of communication that is competent in one setting will be competent in another.

The number of people interacting is one way to identify communication as interpersonal. What is the other?

You note with concern the interviewer's frown as you explain why you left your last job. This scenario demonstrates which principle of communication?

The communication term "environment" is also called __________.

What is the term for a verbal or nonverbal response to a previous message?

A headache that hampers your ability to listen actively to another constitutes which kind of noise?

In today's high-tech workplace, oral and written communication skills aren't as important as they once were.

Which is the best metaphor for qualitatively interpersonal communication?