Question 1

Define emotional intelligence, and explain why it is difficult to measure.

Accepted Answer

Emotional intelligence is the

Question 2

Pato did well on a paper, but when she found out her roommate Sarah had failed the paper, Pato said she did not do well. What strategy is Pato using to communicate with her roommate?

Accepted Answer

A)  denial 
B)  suppression 
C)  venting 
D)  emotional management 
E)  reappraisal 
A)  denial 
B)  suppression 
C)  venting 
D)  emotional management 
E)  reappraisal

Question 3

Match the concept, term, or theory with its correct response or definition.
-Attempts to influence which emotions you feel and how and when you experience them.

Accepted Answer

A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting 
A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting

Question 4

Identify the five key features of emotion.

Accepted Answer

(1) Emotion is reactive, triggered by ou

Question 5

Match the concept, term, or theory with its correct response or definition.
-A negative primary emotion that occurs when you are interrupted or blocked from achieving your goal by the improper action of an external agent.

Accepted Answer

A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting 
A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting

Question 6

Suppression is most commonly used to manage which emotions?

Accepted Answer

A)  joy and fear 
B)  happiness and disgust 
C)  anger and sadness 
D)  surprise and jealousy 
E)  none of the options is correct 
A)  joy and fear 
B)  happiness and disgust 
C)  anger and sadness 
D)  surprise and jealousy 
E)  none of the options is correct

Question 7

People who demonstrate high emotional intelligence

Accepted Answer

A)  are more likely to garner trust. 
B)  are perceived as having integrity. 
C)  are less likely to bully others. 
D)  find it easier to forgive their relational partners. 
E)  all of the options are correct 
A)  are more likely to garner trust. 
B)  are perceived as having integrity. 
C)  are less likely to bully others. 
D)  find it easier to forgive their relational partners. 
E)  all of the options are correct

Question 8

The Jefferson strategy is best used

Accepted Answer

A)  before someone upsets you. 
B)  while someone is upsetting you. 
C)  after someone upsets you. 
D)  if you have been a president. 
E)  after other strategies have failed. 
A)  before someone upsets you. 
B)  while someone is upsetting you. 
C)  after someone upsets you. 
D)  if you have been a president. 
E)  after other strategies have failed.

Question 9

Emotional intelligence refers to

Accepted Answer

A)  the ability to suppress emotion. 
B)  the ability to vent emotion. 
C)  the ability to mask an emotion. 
D)  the ability to accurately perceive and interpret emotions. 
E)  none of the options is correct 
A)  the ability to suppress emotion. 
B)  the ability to vent emotion. 
C)  the ability to mask an emotion. 
D)  the ability to accurately perceive and interpret emotions. 
E)  none of the options is correct

Question 10

Match the concept, term, or theory with its correct response or definition.
-Low-intensity states, not triggered by particular events, that last longer than feelings.

Accepted Answer

A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting 
A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting

Question 11

Describe the characteristics of a person exhibiting a high degree of emotional intelligence.

Accepted Answer

Characteristics of emotional intelligenc

Question 12

A blended emotion occurs when you experience a primary emotion followed, separately, by a second primary emotion.

Accepted Answer

A) True 
 B)False

Question 13

Identify the three most important personality traits that influence the experience and communication of emotion.

Accepted Answer

(1) Extraversion involves bein

Question 14

Emotion-sharing

Accepted Answer

A)  can help manage grief. 
B)  allows you to talk with others who have experienced similar loss and grief. 
C)  can occur in a face-to-face support group. 
D)  can take place online. 
E)  all of the options are correct 
A)  can help manage grief. 
B)  allows you to talk with others who have experienced similar loss and grief. 
C)  can occur in a face-to-face support group. 
D)  can take place online. 
E)  all of the options are correct

Question 15

By engaging in encounter structuring, one is able to prevent emotion by avoiding encounters with others.

Accepted Answer

A) True 
 B)False

Question 16

Match the concept, term, or theory with its correct response or definition.
-Intentional avoidance of specific topics that provoke unwanted emotions.

Accepted Answer

A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting 
A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting

Question 17

Which of the following is NOT true regarding culture's influence on display rules?

Accepted Answer

A)  Mexican cultures discourage the outward display or expression of emotion. 
B)  Chinese cultures discourage the outward display or expression of emotion. 
C)  Euro-American cultures encourage the outward display or expression of emotion. 
D)  Culture determines display rules. 
E)  none of the options is correct 
A)  Mexican cultures discourage the outward display or expression of emotion. 
B)  Chinese cultures discourage the outward display or expression of emotion. 
C)  Euro-American cultures encourage the outward display or expression of emotion. 
D)  Culture determines display rules. 
E)  none of the options is correct

Question 18

Identify and define the two strategies for managing emotions after they occur.

Accepted Answer

Two strategies for managing em

Question 19

When Isabella first meets Edward in the book Twilight (as described in the textbook), she experiences feelings of confusion, surprise, attraction, and even anger. Which of the following emotions is Isabella most likely experiencing?

Accepted Answer

A)  sadness 
B)  passion 
C)  terror 
D)  grief 
E)  none of the options is correct 
A)  sadness 
B)  passion 
C)  terror 
D)  grief 
E)  none of the options is correct

Question 20

Match the concept, term, or theory with its correct response or definition.
-The ability to interpret, manage, and communicate emotions effectively.

Accepted Answer

A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting 
A)  anger 
B)  blended emotions 
C)  catharsis 
D)  chronic hostility 
E)  deactivation
F) emotion
G) emotion management
H) emotion-sharing
I) emotional contagion
J) emotional intelligence
K) encounter avoidance
L) encounter structuring
M) feelings
N) grief
O) Jefferson strategy
P) moods
Q) neuroticism
R) primary emotions
S) reappraisal
T) supportive communication
U) suppression
V) venting

Define emotional intelligence, and explain why it is difficult to measure.

Pato did well on a paper, but when she found out her roommate Sarah had failed the paper, Pato said she did not do well. What strategy is Pato using to communicate with her roommate?

Match the concept, term, or theory with its correct response or definition. -Attempts to influence which emotions you feel and how and when you experience them.

Identify the five key features of emotion.

Match the concept, term, or theory with its correct response or definition. -A negative primary emotion that occurs when you are interrupted or blocked from achieving your goal by the improper action of an external agent.

Suppression is most commonly used to manage which emotions?

People who demonstrate high emotional intelligence

The Jefferson strategy is best used

Emotional intelligence refers to

Match the concept, term, or theory with its correct response or definition. -Low-intensity states, not triggered by particular events, that last longer than feelings.

Describe the characteristics of a person exhibiting a high degree of emotional intelligence.

A blended emotion occurs when you experience a primary emotion followed, separately, by a second primary emotion.

Identify the three most important personality traits that influence the experience and communication of emotion.

Emotion-sharing

By engaging in encounter structuring, one is able to prevent emotion by avoiding encounters with others.

Match the concept, term, or theory with its correct response or definition. -Intentional avoidance of specific topics that provoke unwanted emotions.

Which of the following is NOT true regarding culture's influence on display rules?

Identify and define the two strategies for managing emotions after they occur.

When Isabella first meets Edward in the book Twilight (as described in the textbook), she experiences feelings of confusion, surprise, attraction, and even anger. Which of the following emotions is Isabella most likely experiencing?

Match the concept, term, or theory with its correct response or definition. -The ability to interpret, manage, and communicate emotions effectively.

Introducing Interpersonal Communication

Considering Self

Perceiving Others

Understanding Culture

Listening Actively

Communicating Verbally

Communicating Nonverbally

Managing Conflict and Power

Relationships With Romantic Partners

Relationships With Family Members

Relationships With Friends

Filters

Exam 4: Experiencing and Expressing Emotions

Define emotional intelligence, and explain why it is difficult to measure.

Pato did well on a paper, but when she found out her roommate Sarah had failed the paper, Pato said she did not do well. What strategy is Pato using to communicate with her roommate?

Match the concept, term, or theory with its correct response or definition. -Attempts to influence which emotions you feel and how and when you experience them.

Identify the five key features of emotion.

Match the concept, term, or theory with its correct response or definition. -A negative primary emotion that occurs when you are interrupted or blocked from achieving your goal by the improper action of an external agent.

Suppression is most commonly used to manage which emotions?

People who demonstrate high emotional intelligence

The Jefferson strategy is best used

Emotional intelligence refers to

Match the concept, term, or theory with its correct response or definition. -Low-intensity states, not triggered by particular events, that last longer than feelings.

Describe the characteristics of a person exhibiting a high degree of emotional intelligence.

A blended emotion occurs when you experience a primary emotion followed, separately, by a second primary emotion.

Identify the three most important personality traits that influence the experience and communication of emotion.

Emotion-sharing

By engaging in encounter structuring, one is able to prevent emotion by avoiding encounters with others.

Match the concept, term, or theory with its correct response or definition. -Intentional avoidance of specific topics that provoke unwanted emotions.

Which of the following is NOT true regarding culture's influence on display rules?

Identify and define the two strategies for managing emotions after they occur.

When Isabella first meets Edward in the book Twilight (as described in the textbook), she experiences feelings of confusion, surprise, attraction, and even anger. Which of the following emotions is Isabella most likely experiencing?

Match the concept, term, or theory with its correct response or definition. -The ability to interpret, manage, and communicate emotions effectively.

Introducing Interpersonal Communication

Considering Self

Perceiving Others

Understanding Culture

Listening Actively

Communicating Verbally

Communicating Nonverbally

Managing Conflict and Power

Relationships With Romantic Partners

Relationships With Family Members

Relationships With Friends

Filters