Question 1

Employee attitude is classified as trait-based information.

Accepted Answer

A) True 
 B)False

Question 2

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

Accepted Answer

A)  outsider rating 
B)  self-rating 
C)  peer rating 
D)  multisource rating 
A)  outsider rating 
B)  self-rating 
C)  peer rating 
D)  multisource rating

Question 3

Discuss supervisory rating of subordinates.

Accepted Answer

The most widely used means of rating emp

Question 4

Describe the entitlement approach and the performance-driven approach.

Accepted Answer

Some corporate cultures are based on an

Question 5

Which of the following is true of performance appraisal?

Accepted Answer

A)  Performance management is a part of performance appraisal. 
B)  Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them. 
C)  Performance appraisal is the same as performance management. 
D)  Performance appraisal refers to the entire series of activities designed to ensure that the organization gets the performance it needs from its employees. 
A)  Performance management is a part of performance appraisal. 
B)  Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them. 
C)  Performance appraisal is the same as performance management. 
D)  Performance appraisal refers to the entire series of activities designed to ensure that the organization gets the performance it needs from its employees.

Question 6

_____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations can provide useful information for performance management.

Accepted Answer

A)  Graphic rating scales 
B)  Category scaling methods 
C)  Comparative methods 
D)  Narrative methods 
A)  Graphic rating scales 
B)  Category scaling methods 
C)  Comparative methods 
D)  Narrative methods

Question 7

Describe appraisal feedback.

Accepted Answer

After completing appraisals, managers ne

Question 8

In the critical incident method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is true of objective and subjective measures of performance appraisals?

Accepted Answer

A)  Subjective measures can be observed and objective measures require judgment on the part of the evaluator. 
B)  Both subjective and objective measures require judgment on the part of the evaluator and cannot be observed. 
C)  Objective measures can be observed and subjective measures require judgment on the part of the evaluator. 
D)  Both subjective and objective measures can be observed and do not require judgment on the part of an evaluator. 
A)  Subjective measures can be observed and objective measures require judgment on the part of the evaluator. 
B)  Both subjective and objective measures require judgment on the part of the evaluator and cannot be observed. 
C)  Objective measures can be observed and subjective measures require judgment on the part of the evaluator. 
D)  Both subjective and objective measures can be observed and do not require judgment on the part of an evaluator.

Question 10

Peer and team ratings are especially useful only when supervisors have the opportunity to observe each employee's performance.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true of appraisal interviews?

Accepted Answer

A)  Managers must communicate both praise and constructive criticism. 
B)  Managers must communicate only praise and not constructive criticism. 
C)  Managers must communicate only constructive criticism and not praise. 
D)  Managers must not communicate praise or constructive criticism. 
A)  Managers must communicate both praise and constructive criticism. 
B)  Managers must communicate only praise and not constructive criticism. 
C)  Managers must communicate only constructive criticism and not praise. 
D)  Managers must not communicate praise or constructive criticism.

Question 12

A disadvantage of the outsider rating approach is that outsiders may not know the important demands within the work group or organization.

Accepted Answer

A) True 
 B)False

Question 13

Define performance management. What should a performance management system do?

Accepted Answer

Performance management is a series of ac

Question 14

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

Accepted Answer

A)  halo effect 
B)  horns effect 
C)  contrast error 
D)  similar-to-me error 
A)  halo effect 
B)  horns effect 
C)  contrast error 
D)  similar-to-me error

Question 15

The category scaling method allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is behavior-based information?

Accepted Answer

A)  Improved quality 
B)  Effective communication 
C)  Timeliness of response 
D)  Cost reduction 
A)  Improved quality 
B)  Effective communication 
C)  Timeliness of response 
D)  Cost reduction

Question 17

Which of the following is trait-based information?

Accepted Answer

A)  Verbal persuasion 
B)  Dispositions 
C)  Units produced 
D)  Customer satisfaction 
A)  Verbal persuasion 
B)  Dispositions 
C)  Units produced 
D)  Customer satisfaction

Question 18

The number of cars sold by a car salesman is classified as a subjective measure of performance.

Accepted Answer

A) True 
 B)False

Question 19

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

Accepted Answer

A) True 
 B)False

Question 20

Describe Multisource/360-degree rating.

Accepted Answer

Multisource rating, or 360-degree feedba

Employee attitude is classified as trait-based information.

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

Discuss supervisory rating of subordinates.

Describe the entitlement approach and the performance-driven approach.

Which of the following is true of performance appraisal?

_____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations can provide useful information for performance management.

Describe appraisal feedback.

In the critical incident method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

Which of the following statements is true of objective and subjective measures of performance appraisals?

Peer and team ratings are especially useful only when supervisors have the opportunity to observe each employee's performance.

Which of the following is true of appraisal interviews?

A disadvantage of the outsider rating approach is that outsiders may not know the important demands within the work group or organization.

Define performance management. What should a performance management system do?

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

The category scaling method allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Which of the following is behavior-based information?

Which of the following is trait-based information?

The number of cars sold by a car salesman is classified as a subjective measure of performance.

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

Describe Multisource/360-degree rating.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individualorganization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Unionmanagement Relations

Filters

Exam 10: Performance Management and Appraisal

Employee attitude is classified as trait-based information.

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

Discuss supervisory rating of subordinates.

Describe the entitlement approach and the performance-driven approach.

Which of the following is true of performance appraisal?

_____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations can provide useful information for performance management.

Describe appraisal feedback.

In the critical incident method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

Which of the following statements is true of objective and subjective measures of performance appraisals?

Peer and team ratings are especially useful only when supervisors have the opportunity to observe each employee's performance.

Which of the following is true of appraisal interviews?

A disadvantage of the outsider rating approach is that outsiders may not know the important demands within the work group or organization.

Define performance management. What should a performance management system do?

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

The category scaling method allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Which of the following is behavior-based information?

Which of the following is trait-based information?

The number of cars sold by a car salesman is classified as a subjective measure of performance.

A supervisor's rating of an employee's attitude is classified as an objective measure of performance.

Describe Multisource/360-degree rating.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individualorganization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Unionmanagement Relations

Filters