Exam 9: Selection III

Scenario 9-1 Medical Office Assistant Okanagan Medical Clinic (OMC), Kelowna, B.C. We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks. The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases. Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset. This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to omc@okanagan.bc.ca. -Refer to Scenario 9-1. What is the first step OMC would take at the interview stage of the selection process?

Which of the following is NOT a characteristic of the Multi-Mini-Interview?

What is an unstructured interview?

Which of the following is a preliminary interview designed to fill gaps left on the candidate's application form or résumé?

An interview conducted by two or more interviewers together at one time is referred to as a panel interview.

Which interview consists of a standardized set of job-relevant questions and a scoring guide?

What type of structured interview includes job knowledge interviews, work sample interviews, and walk-through interviews that require the demonstration of behaviours in the present?

Structuring factors include standardization, job relatedness of interview questions, and standardized scoring systems.

If a competency for a job is communication, what would be an example of a behavioural indicator?

From the employer's perspective, which of the following is NOT a benefit of conducting a job interview?

The experienced-based interview involves asking the interviewees to describe in detail how they perform a job-related task while visualizing themselves performing the task.

If the competency for a job is self-confidence, what would be an example of a behavioural indicator?

A probe is an initial question asked by an interviewer to prompt a candidate about his or her current job knowledge.

Which approach to interviewing was popularized by Microsoft in the 1990s?

What is a traditional method of interviewing that involves no constraints on the questions asked, no requirements for standardization, and a subjective assessment of the candidate?

One concern with the behaviour description interview is that applicants could make up stories about events that never happened.

What are some of the future issues that will continue to be researched in the area of employment interviewing in Canada?

Which of the following is NOT an example of a structured employment interview technique?

Which type of structured interview describes hypothetical situations and asks applicants what they would do?

Employment interviews need to be based on a job analysis so that they assess job-relevant KSAOs.