Question 1

Competition is

Accepted Answer

A)  eating more hot dogs than anyone else and receiving a trophy for first place. 
B)  trying to drink more Coca-Cola in one minute in front of a cheering crowd than you've ever done before. 
C)  scoring the highest you've ever scored on a biology test and receiving an award. 
D)  All of the above 
A)  eating more hot dogs than anyone else and receiving a trophy for first place. 
B)  trying to drink more Coca-Cola in one minute in front of a cheering crowd than you've ever done before. 
C)  scoring the highest you've ever scored on a biology test and receiving an award. 
D)  All of the above

Question 2

Provisionalism counteracts the defensive communication pattern called control.

Accepted Answer

A) True 
 B)False

Question 3

A "criticism sandwich" is

Accepted Answer

A)  squeezing a group member for negative information on another member. 
B)  negatively reviewing the quality of food provided at a group meeting. 
C)  engaging in self-justification for making an error. 
D)  None of the above 
A)  squeezing a group member for negative information on another member. 
B)  negatively reviewing the quality of food provided at a group meeting. 
C)  engaging in self-justification for making an error. 
D)  None of the above

Question 4

If members of your group do not exhibit competent communication skills and instead clumsily engage in hurling hurtful criticism your way, you should

Accepted Answer

A)  counterattack to show strength and strong self-esteem. 
B)  agree with the criticism if factual. 
C)  seek a solution dispassionately and encourage the same from the criticizer. 
D)  disagree if the criticism is not factual but avoid being disagreeable. 
A)  counterattack to show strength and strong self-esteem. 
B)  agree with the criticism if factual. 
C)  seek a solution dispassionately and encourage the same from the criticizer. 
D)  disagree if the criticism is not factual but avoid being disagreeable.

Question 5

Cooperation is a process not an outcome.

Accepted Answer

A) True 
 B)False

Question 6

Most people are effective multitaskers (e.g., listen during group discussion and text message simultaneously).

Accepted Answer

A) True 
 B)False

Question 7

Empathy is

Accepted Answer

A)  feeling exactly the way someone else feels. 
B)  thinking and feeling what you perceive another person to be thinking and feeling. 
C)  a form of competitive listening. 
D)  a form of using the shift response. 
A)  feeling exactly the way someone else feels. 
B)  thinking and feeling what you perceive another person to be thinking and feeling. 
C)  a form of competitive listening. 
D)  a form of using the shift response.

Question 8

You are a newcomer in a group. During group discussions, members talk a great deal and listen to each other. When you try to contribute, however, you are ignored or given polite silence. Group members are clearly displaying

Accepted Answer

A)  provisionalism. 
B)  strategic communication. 
C)  indifference. 
D)  assertive communication. 
A)  provisionalism. 
B)  strategic communication. 
C)  indifference. 
D)  assertive communication.

Question 9

When group members perceive that they are valued, supported, and treated well, these indicate

Accepted Answer

A)  synergy. 
B)  a positive group climate. 
C)  constructive competition. 
D)  All of the above 
A)  synergy. 
B)  a positive group climate. 
C)  constructive competition. 
D)  All of the above

Question 10

The disinhibition effect is the tendency to say in person, face-to-face, what you are hesitant to say during virtual, online communication with others.

Accepted Answer

A) True 
 B)False

Question 11

A hidden agenda is an example of

Accepted Answer

A)  an evaluative communication pattern. 
B)  a neutral or indifferent communication pattern. 
C)  a superiority pattern of communication. 
D)  a manipulative communication pattern. 
A)  an evaluative communication pattern. 
B)  a neutral or indifferent communication pattern. 
C)  a superiority pattern of communication. 
D)  a manipulative communication pattern.

Question 12

Ambushing

Accepted Answer

A)  probes for additional information from a speaker by asking questions. 
B)  prepares a rebuttal while a speaker is still explaining his or her point. 
C)  is an example of competitive listening. 
D)  Both b and c 
A)  probes for additional information from a speaker by asking questions. 
B)  prepares a rebuttal while a speaker is still explaining his or her point. 
C)  is an example of competitive listening. 
D)  Both b and c

Question 13

Research shows that urgent pleas to "get along and cooperate" are often effective in groups when said with great sincerity by the group's leader.

Accepted Answer

A) True 
 B)False

Question 14

The "magic ratio" of positive to negative feedback to enhance group climate optimally is

Accepted Answer

A)  2-to-1. 
B)  5-to-1. 
C)  1-to-1. 
D)  7-to-1. 
A)  2-to-1. 
B)  5-to-1. 
C)  1-to-1. 
D)  7-to-1.

Question 15

The status equalization effect is a leveling of role status among group members especially in text-only messaging (e.g., email, cell phone texting, etc.).

Accepted Answer

A) True 
 B)False

Question 16

Incivility is

Accepted Answer

A)  more likely to occur in virtual groups because of the disinhibition effect than in in-person groups. 
B)  the commonplace acts of rudeness and disrespect that occur in most groups and organizations. 
C)  a factor in employees' reducing their effort at work. 
D)  All of the above 
A)  more likely to occur in virtual groups because of the disinhibition effect than in in-person groups. 
B)  the commonplace acts of rudeness and disrespect that occur in most groups and organizations. 
C)  a factor in employees' reducing their effort at work. 
D)  All of the above

Question 17

Psychological reactance occurs when

Accepted Answer

A)  someone verbally attacks us and we verbally counterattack. 
B)  group members change the subject even though you clearly want to continue discussing the topic. 
C)  group members respond to you the way you communicate with them; praise elicits praise and criticism provokes criticism. 
D)  the more someone tries to control us, the more we are inclined to resist such efforts, even do what we are told not to do. 
A)  someone verbally attacks us and we verbally counterattack. 
B)  group members change the subject even though you clearly want to continue discussing the topic. 
C)  group members respond to you the way you communicate with them; praise elicits praise and criticism provokes criticism. 
D)  the more someone tries to control us, the more we are inclined to resist such efforts, even do what we are told not to do.

Question 18

"Cooperation is a process not an outcome." This means that

Accepted Answer

A)  cooperation is a means to achieve group goals, but it won't always achieve those goals. 
B)  cooperation is defined in terms of group productivity. 
C)  a group is not cooperative if it doesn't achieve its goal. 
D)  if a group does not achieve its goal, it is competitive. 
A)  cooperation is a means to achieve group goals, but it won't always achieve those goals. 
B)  cooperation is defined in terms of group productivity. 
C)  a group is not cooperative if it doesn't achieve its goal. 
D)  if a group does not achieve its goal, it is competitive.

Question 19

During group discussion, a delicate issue comes up about you. Quickly, you attempt to turn attention to another group member. This is an example of

Accepted Answer

A)  a shift response. 
B)  competitive listening. 
C)  a support response. 
D)  None of the above 
A)  a shift response. 
B)  competitive listening. 
C)  a support response. 
D)  None of the above

Question 20

When providing praise to a group member, praising his or her general personal qualities is more effective than praising specific, laudable behaviors.

Accepted Answer

A) True 
 B)False

Competition is

Provisionalism counteracts the defensive communication pattern called control.

A "criticism sandwich" is

If members of your group do not exhibit competent communication skills and instead clumsily engage in hurling hurtful criticism your way, you should

Cooperation is a process not an outcome.

Most people are effective multitaskers (e.g., listen during group discussion and text message simultaneously).

Empathy is

You are a newcomer in a group. During group discussions, members talk a great deal and listen to each other. When you try to contribute, however, you are ignored or given polite silence. Group members are clearly displaying

When group members perceive that they are valued, supported, and treated well, these indicate

The disinhibition effect is the tendency to say in person, face-to-face, what you are hesitant to say during virtual, online communication with others.

A hidden agenda is an example of

Ambushing

Research shows that urgent pleas to "get along and cooperate" are often effective in groups when said with great sincerity by the group's leader.

The "magic ratio" of positive to negative feedback to enhance group climate optimally is

The status equalization effect is a leveling of role status among group members especially in text-only messaging (e.g., email, cell phone texting, etc.).

Incivility is

Psychological reactance occurs when

"Cooperation is a process not an outcome." This means that

During group discussion, a delicate issue comes up about you. Quickly, you attempt to turn attention to another group member. This is an example of

When providing praise to a group member, praising his or her general personal qualities is more effective than praising specific, laudable behaviors.

Communication Competence in Groups

Groups As Systems

Meetings: Standard and Virtual

Group Development

Roles in Groups

Group Leadership

Developing Effective Teams

Defective Group Decision Making and Problem Solving

Effective Decision Making and Problem Solving

Power in Groups: A Central Dynamic

Conflict Management and Negotiation

Filters

Exam 5: Developing the Group Climate

Competition is

Provisionalism counteracts the defensive communication pattern called control.

A "criticism sandwich" is

If members of your group do not exhibit competent communication skills and instead clumsily engage in hurling hurtful criticism your way, you should

Cooperation is a process not an outcome.

Most people are effective multitaskers (e.g., listen during group discussion and text message simultaneously).

Empathy is

You are a newcomer in a group. During group discussions, members talk a great deal and listen to each other. When you try to contribute, however, you are ignored or given polite silence. Group members are clearly displaying

When group members perceive that they are valued, supported, and treated well, these indicate

The disinhibition effect is the tendency to say in person, face-to-face, what you are hesitant to say during virtual, online communication with others.

A hidden agenda is an example of

Ambushing

Research shows that urgent pleas to "get along and cooperate" are often effective in groups when said with great sincerity by the group's leader.

The "magic ratio" of positive to negative feedback to enhance group climate optimally is

The status equalization effect is a leveling of role status among group members especially in text-only messaging (e.g., email, cell phone texting, etc.).

Incivility is

Psychological reactance occurs when

"Cooperation is a process not an outcome." This means that

During group discussion, a delicate issue comes up about you. Quickly, you attempt to turn attention to another group member. This is an example of

When providing praise to a group member, praising his or her general personal qualities is more effective than praising specific, laudable behaviors.

Communication Competence in Groups

Groups As Systems

Meetings: Standard and Virtual

Group Development

Roles in Groups

Group Leadership

Developing Effective Teams

Defective Group Decision Making and Problem Solving

Effective Decision Making and Problem Solving

Power in Groups: A Central Dynamic

Conflict Management and Negotiation

Filters