Exam 7: Developing and Managing Interpersonal Relationships and Conflicts

The textbook recommends that people learn to communicate assertively and lists 6 kinds of comments or assertive messages; provide descriptions and examples of 3.

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Question 1

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Assertive communicators employ confirming messages, showing that they value other people and their needs. Such messages include descriptive comments (which describe behavior rather than character), problem-solution comments (indicating regard for others' feelings and a desire for a win-win solution), equality comments (showing regard for others' thoughts and judgments), spontaneous comments (without preset judgments), open comments (giving opinions while showing openness to negotiation or change), and empathetic comments (showing concern rather than indifference).

The expressed struggle between parties who perceive different goals is known as ________.

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Question 2

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conflict

DaShon says to Micah, "I'm only grumpy because you keep our dorm room so messy." DaShon's statement is

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Question 3

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Which of the following is true of computer-mediated communication?

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Question 4

An outcome in which both parties get part of their needs met while both give up something is a(n) _____________.

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Question 5

When neither party in a conflict gets their needs met, the outcome is ___________.

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Question 6

Josh hates baseball, but Jessica suggests that they go to a Mets game. Which of the following would be a passive response?

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Question 7

According to the dispute exacerbating model of e-mail, which of the following can lead to problems?

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Question 8

The explanation we provide for events in our lives is called _________.

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Question 9

Which of the following is a passive-aggressive tactic?

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Question 10

Which is the style of conflict management that communicates, "Your needs are more important than mine"?

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Question 11

A defining quality of relational conflict is that it is

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Question 12

Which of the following is not a conflict escalator listed in the textbook?

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Question 13

The differentiating stage of a relationship is characterized by

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Question 14

Assertive communication conveying that you value another person and his or her needs uses________ messages.

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Question 15

Formal public statements about commitment to the relationship, such as marriage, occur in the_______ stage of a relationship.

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Question 16

Briefly describe a conflict you have recently experienced, perhaps with a family member, friend, classmate, or co-worker. How was the conflict communicated verbally and/or nonverbally? What caused or escalated the conflict? What was the outcome (e.g. win-win, compromise, etc.)? How could you have communicated differently to achieve a more desirable outcome?

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Question 17

Which is the relationship stage in which communication moves toward greater depth and breadth?

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Question 18

Bridget says to Clay, "We can go to your favorite Chinese restaurant tonight, but next Friday night, we need to go to the Mexican place I like." This solution is

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Question 19

The lose-lose outcome of a conflict is

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Question 20

Showing 1 - 20 of 39

The textbook recommends that people learn to communicate assertively and lists 6 kinds of comments or assertive messages; provide descriptions and examples of 3.

The expressed struggle between parties who perceive different goals is known as ________.

DaShon says to Micah, "I'm only grumpy because you keep our dorm room so messy." DaShon's statement is

Which of the following is true of computer-mediated communication?

An outcome in which both parties get part of their needs met while both give up something is a(n) _____________.

When neither party in a conflict gets their needs met, the outcome is ___________.

Josh hates baseball, but Jessica suggests that they go to a Mets game. Which of the following would be a passive response?

According to the dispute exacerbating model of e-mail, which of the following can lead to problems?

The explanation we provide for events in our lives is called _________.

Which of the following is a passive-aggressive tactic?

Which is the style of conflict management that communicates, "Your needs are more important than mine"?

A defining quality of relational conflict is that it is

Which of the following is not a conflict escalator listed in the textbook?

The differentiating stage of a relationship is characterized by

Assertive communication conveying that you value another person and his or her needs uses________ messages.

Formal public statements about commitment to the relationship, such as marriage, occur in the_______ stage of a relationship.

Which is the relationship stage in which communication moves toward greater depth and breadth?

Bridget says to Clay, "We can go to your favorite Chinese restaurant tonight, but next Friday night, we need to go to the Mexican place I like." This solution is

The lose-lose outcome of a conflict is

Getting Started in Communication

Using Perception to Understand Self and Others

Listening

Verbal Communication

Nonverbal Communication

Building Interpersonal Relationships

Communicating in Problem-Solving Groups

Becoming Effective Group Members and Leaders

Public Speaking: Getting Started

Selecting a Topic and Gathering Supporting Materials

Informative Speaking

Adding Visuals and Practicing Your Presentation

Persuasive Speaking

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