Question 1

When a nurse is the target for unwanted behavior that she perceives as sexually harassing, she should first

Accepted Answer

A)  resign from the job. 
B)  assertively tell the person that the behavior is unwanted. 
C)  report the behavior to the nursing supervisor. 
D)  report the behavior to the union representative. 
A)  resign from the job. 
B)  assertively tell the person that the behavior is unwanted. 
C)  report the behavior to the nursing supervisor. 
D)  report the behavior to the union representative. B

Question 2

A student nurse is assigned to care for a patient who is known to be angry. During the caregiving process, the patient hits the student nurse. The action the student nurse should initially take is to

Accepted Answer

A)  indicate that he does not like being hit and continue to provide care to the patient. 
B)  leave the patient in a safe situation and immediately report the event to the instructor. 
C)  immediately leave the room and call the patient's physician for an order to medicate the patient. 
D)  go to the telephone and call the local police to report the incident. 
A)  indicate that he does not like being hit and continue to provide care to the patient. 
B)  leave the patient in a safe situation and immediately report the event to the instructor. 
C)  immediately leave the room and call the patient's physician for an order to medicate the patient. 
D)  go to the telephone and call the local police to report the incident. B

Question 3

What are the expected outcomes of using assertive communication in the nursing workplace? (Select all that apply.)

Accepted Answer

A)  It enmeshes the person and the issue. 
B)  It promotes positive relationships. 
C)  It is clear and unequivocal. 
D)  It respects the rights of oneself and others. 
E)  It is focused on the personal needs of the nurse.
F) It guarantees the user will get his or her way. 
A)  It enmeshes the person and the issue. 
B)  It promotes positive relationships. 
C)  It is clear and unequivocal. 
D)  It respects the rights of oneself and others. 
E)  It is focused on the personal needs of the nurse.
F) It guarantees the user will get his or her way. B, C, D

Question 4

Which statements about manipulation would be useful to the nurse who interacts with both patients and peers? (Select all that apply.)

Accepted Answer

A)  Manipulation usually disregards the feelings and needs of others. 
B)  Manipulation exploits the weaknesses of others. 
C)  A divide-and-conquer strategy is often used by those who manipulate. 
D)  Firm limit-setting rarely protects against manipulation. 
E)  Manipulation often results in individuals being treated as objects.
F) Manipulation should be permitted if it is consistent with the nurse's needs. 
A)  Manipulation usually disregards the feelings and needs of others. 
B)  Manipulation exploits the weaknesses of others. 
C)  A divide-and-conquer strategy is often used by those who manipulate. 
D)  Firm limit-setting rarely protects against manipulation. 
E)  Manipulation often results in individuals being treated as objects.
F) Manipulation should be permitted if it is consistent with the nurse's needs.

Question 5

A nursing student's mother states, "I need you to watch your younger siblings while I play bingo." The nursing student had planned to prepare for a unit examination. An assertive approach would be to say

Accepted Answer

A)  "What you're asking isn't fair. I have an exam to study for. You never win at bingo anyway." 
B)  "OK. If your bingo means more to you than my passing a big exam, I'll watch the kids." 
C)  "I'll make a deal with you. I'll watch the kids if you'll cook my favorite meal tomorrow night." 
D)  "I'm sorry, but I won't be able to babysit. I have an exam tomorrow. I need the time tonight to study." 
A)  "What you're asking isn't fair. I have an exam to study for. You never win at bingo anyway." 
B)  "OK. If your bingo means more to you than my passing a big exam, I'll watch the kids." 
C)  "I'll make a deal with you. I'll watch the kids if you'll cook my favorite meal tomorrow night." 
D)  "I'm sorry, but I won't be able to babysit. I have an exam tomorrow. I need the time tonight to study."

Question 6

A nurse demonstrates nonassertive behavior by doing which of the following?

Accepted Answer

A)  When a patient asks about the nurse's personal life, the nurse responds to the patient's questions out of fear of not being liked by the patient. 
B)  When a patient asks about the nurse's personal life, the nurse says that the information is personal and chooses not to discuss it. 
C)  When a nurse feels the team leader has been unfair, the nurse approaches the team leader and asks to speak privately at a time that is convenient for the person. 
D)  When pressured by staff members to help with their assignments, the nurse, who is too busy to help, refuses without feeling guilty but leaves the door open to help at a future date. 
A)  When a patient asks about the nurse's personal life, the nurse responds to the patient's questions out of fear of not being liked by the patient. 
B)  When a patient asks about the nurse's personal life, the nurse says that the information is personal and chooses not to discuss it. 
C)  When a nurse feels the team leader has been unfair, the nurse approaches the team leader and asks to speak privately at a time that is convenient for the person. 
D)  When pressured by staff members to help with their assignments, the nurse, who is too busy to help, refuses without feeling guilty but leaves the door open to help at a future date.

Question 7

Which behavior should be considered an early sign that a co-worker may have the potential for violence?

Accepted Answer

A)  Verbalization of a wish to harm someone 
B)  A suicidal threat 
C)  Destruction of agency property 
D)  Lack of cooperation with supervisors 
A)  Verbalization of a wish to harm someone 
B)  A suicidal threat 
C)  Destruction of agency property 
D)  Lack of cooperation with supervisors

Question 8

A nurse experiences potential danger from a patient who is highly suspicious and fears being harmed. Which behaviors by the nurse will help alleviate the threat of violence? (Select all that apply.)

Accepted Answer

A)  Stand in the doorway of the room. 
B)  Maintain an open position with the hands in view. 
C)  Occasionally touch the patient gently on the forearm. 
D)  Turn away from the patient to demonstrate lack of fear. 
E)  Speak in a quiet, controlled voice. 
A)  Stand in the doorway of the room. 
B)  Maintain an open position with the hands in view. 
C)  Occasionally touch the patient gently on the forearm. 
D)  Turn away from the patient to demonstrate lack of fear. 
E)  Speak in a quiet, controlled voice.

Question 9

A nurse demonstrates assertive behavior by doing which of the following?

Accepted Answer

A)  Limiting contact with a patient who is dying, because it causes the nurse to feel depressed 
B)  Routinely telling patients who have questions about their medications to ask the physician 
C)  When asked about something unfamiliar, admitting to not knowing but agreeing to find out 
D)  Telling another nurse how ridiculous a doctor is for ordering hourly vital sign assessments 
A)  Limiting contact with a patient who is dying, because it causes the nurse to feel depressed 
B)  Routinely telling patients who have questions about their medications to ask the physician 
C)  When asked about something unfamiliar, admitting to not knowing but agreeing to find out 
D)  Telling another nurse how ridiculous a doctor is for ordering hourly vital sign assessments

Question 10

Which nonverbal behavior is most congruent with a nurse's assertive verbal statement?

Accepted Answer

A)  Firm voice, erect posture, direct eye contact 
B)  Soft voice, shoulders relaxed, eyes down 
C)  Loud voice, back stiff, eyes glaring 
D)  Smile while speaking, touch person's arm, eyes lowered 
A)  Firm voice, erect posture, direct eye contact 
B)  Soft voice, shoulders relaxed, eyes down 
C)  Loud voice, back stiff, eyes glaring 
D)  Smile while speaking, touch person's arm, eyes lowered

Question 11

A nurse demonstrates assertive behavior by doing which of the following?

Accepted Answer

A)  When a patient asks the nurse to stop and feed the patient's cats on the way home, the nurse frowns but agrees to do so. 
B)  The nurse feels the team leader's assignment is unfair, so the nurse drops hints to co-workers about feelings of unfairness. 
C)  When the patient asks about the nurse's personal life, the nurse answers the questions out of fear of not being liked for not answering. 
D)  When working with a patient who is critical of the nurse, the nurse sits down with the patient and listens attentively to the patient's concerns. 
A)  When a patient asks the nurse to stop and feed the patient's cats on the way home, the nurse frowns but agrees to do so. 
B)  The nurse feels the team leader's assignment is unfair, so the nurse drops hints to co-workers about feelings of unfairness. 
C)  When the patient asks about the nurse's personal life, the nurse answers the questions out of fear of not being liked for not answering. 
D)  When working with a patient who is critical of the nurse, the nurse sits down with the patient and listens attentively to the patient's concerns.

Question 12

The intervention that is most effective at reducing patient violence against nurses is

Accepted Answer

A)  teaching nurses to communicate respect for patients and confidence in themselves. 
B)  requiring nurses to work in groups rather than alone. 
C)  having security personnel stationed on all units. 
D)  assigning only male nurses to care for psychiatric or chemical dependency patients. 
A)  teaching nurses to communicate respect for patients and confidence in themselves. 
B)  requiring nurses to work in groups rather than alone. 
C)  having security personnel stationed on all units. 
D)  assigning only male nurses to care for psychiatric or chemical dependency patients.

Question 13

Which statement shows a personal commitment to work on the goal of devoting more time to coursework for the LPN/LVN program?

Accepted Answer

A)  "My friends have to stop asking me to do time-consuming favors for them." 
B)  "My family needs to take on more responsibility for household tasks so I have more time to study." 
C)  "The charge nurse should stop asking me to work overtime and instead ask other CNAs." 
D)  "I will say 'no' when people ask me to do things that take time away from my studies." 
A)  "My friends have to stop asking me to do time-consuming favors for them." 
B)  "My family needs to take on more responsibility for household tasks so I have more time to study." 
C)  "The charge nurse should stop asking me to work overtime and instead ask other CNAs." 
D)  "I will say 'no' when people ask me to do things that take time away from my studies."

Question 14

A nurse demonstrates assertive behavior by doing which of the following?

Accepted Answer

A)  When the physician yells at the nurse in front of the patient, the nurse is angry but refrains from speaking about it. 
B)  The nurse plans on seeking new employment out of fear of approaching the supervisor to tell his or her side of what happened. 
C)  When working with a patient who has had the call light on repeatedly, the nurse tells the patient, "Do not put your call light on again." 
D)  When unexpected visitors arrive to visit the patient during breakfast, the nurse asks whether the patient would prefer to eat now or visit. 
A)  When the physician yells at the nurse in front of the patient, the nurse is angry but refrains from speaking about it. 
B)  The nurse plans on seeking new employment out of fear of approaching the supervisor to tell his or her side of what happened. 
C)  When working with a patient who has had the call light on repeatedly, the nurse tells the patient, "Do not put your call light on again." 
D)  When unexpected visitors arrive to visit the patient during breakfast, the nurse asks whether the patient would prefer to eat now or visit.

Question 15

A newly graduated LPN/LVN who is orienting to the unit tells a peer, "You should have seen that new associate degree RN trying to take care of three patients! She was so disorganized that it made me glad I'm an LPN/LVN." The LPN/LVN is demonstrating

Accepted Answer

A)  manipulation. 
B)  assertiveness. 
C)  projection. 
D)  passiveness. 
A)  manipulation. 
B)  assertiveness. 
C)  projection. 
D)  passiveness.

Question 16

A nurse demonstrates assertive behavior by doing which of the following?

Accepted Answer

A)  Assuming a patient would like to skip the bath when the patient's spouse comes to visit 
B)  Being unable to continue suctioning a patient because she is concerned the patient will not like her for doing it 
C)  Experiencing a feeling of devastation when the patient questions her ability to insert an intravenous catheter 
D)  Requesting to speak with the physician privately when she feels that the physician has ordered an inappropriate treatment 
A)  Assuming a patient would like to skip the bath when the patient's spouse comes to visit 
B)  Being unable to continue suctioning a patient because she is concerned the patient will not like her for doing it 
C)  Experiencing a feeling of devastation when the patient questions her ability to insert an intravenous catheter 
D)  Requesting to speak with the physician privately when she feels that the physician has ordered an inappropriate treatment

Question 17

The student nurse has a goal to become a more assertive person. To achieve this, the student nurse must be willing to

Accepted Answer

A)  keep a daily journal. 
B)  be disliked by others. 
C)  put down other people. 
D)  take a positive stand. 
A)  keep a daily journal. 
B)  be disliked by others. 
C)  put down other people. 
D)  take a positive stand.

Question 18

A male nurse has been assigned to mentor a newly hired female nurse. Several times during the day, the new nurse perceives her mentor as touching her inappropriately. In the afternoon the mentor tells the new nurse, "I think we should meet after work for a drink. I could give you the lowdown on other staff, and we could get our relationship off to a good start. With my help, you'll be able to get raises and promotions regularly." The new nurse thinks, "I don't want this man's help." The new nurse can correctly determine that these behaviors suggest

Accepted Answer

A)  assault. 
B)  assertiveness. 
C)  manipulation. 
D)  sexual harassment. 
A)  assault. 
B)  assertiveness. 
C)  manipulation. 
D)  sexual harassment.

Question 19

Which of the following measures are most helpful to the nurse who makes a personal commitment to practice violence prevention in the workplace? (Select all that apply.)

Accepted Answer

A)  Get to know co-workers and look out for them. 
B)  Treat patients and co-workers with courtesy and respect. 
C)  Become familiar with policies relating to violence and harassment. 
D)  Assume individuals will not act on threats they make. 
E)  Interject opinions while attempting to clarify issues.
F) Set clear, firm limits on unacceptable behavior. 
A)  Get to know co-workers and look out for them. 
B)  Treat patients and co-workers with courtesy and respect. 
C)  Become familiar with policies relating to violence and harassment. 
D)  Assume individuals will not act on threats they make. 
E)  Interject opinions while attempting to clarify issues.
F) Set clear, firm limits on unacceptable behavior.

Question 20

A nurse is appointed to a workplace committee to plan changes in the emergency department. The committee's task is to make recommendations that will provide an environment that deters violence. Which recommendations are consistent with this goal? (Select all that apply.)

Accepted Answer

A)  Install bullet-resistant glass in the nurses' station. 
B)  Install security alarm devices in examining rooms. 
C)  Institute a limited toleration of violence policy. 
D)  Develop a minimum safe staffing policy. 
E)  Change security officers' uniforms to shirt, tie, blazer, slacks. 
A)  Install bullet-resistant glass in the nurses' station. 
B)  Install security alarm devices in examining rooms. 
C)  Institute a limited toleration of violence policy. 
D)  Develop a minimum safe staffing policy. 
E)  Change security officers' uniforms to shirt, tie, blazer, slacks.

Exam 14: Assertiveness: Your Responsibility

When a nurse is the target for unwanted behavior that she perceives as sexually harassing, she should first

A student nurse is assigned to care for a patient who is known to be angry. During the caregiving process, the patient hits the student nurse. The action the student nurse should initially take is to

What are the expected outcomes of using assertive communication in the nursing workplace? (Select all that apply.)

Which statements about manipulation would be useful to the nurse who interacts with both patients and peers? (Select all that apply.)

A nursing student's mother states, "I need you to watch your younger siblings while I play bingo." The nursing student had planned to prepare for a unit examination. An assertive approach would be to say

A nurse demonstrates nonassertive behavior by doing which of the following?

Which behavior should be considered an early sign that a co-worker may have the potential for violence?

A nurse experiences potential danger from a patient who is highly suspicious and fears being harmed. Which behaviors by the nurse will help alleviate the threat of violence? (Select all that apply.)

A nurse demonstrates assertive behavior by doing which of the following?

Which nonverbal behavior is most congruent with a nurse's assertive verbal statement?

A nurse demonstrates assertive behavior by doing which of the following?

The intervention that is most effective at reducing patient violence against nurses is

Which statement shows a personal commitment to work on the goal of devoting more time to coursework for the LPN/LVN program?

A nurse demonstrates assertive behavior by doing which of the following?

A newly graduated LPN/LVN who is orienting to the unit tells a peer, "You should have seen that new associate degree RN trying to take care of three patients! She was so disorganized that it made me glad I'm an LPN/LVN." The LPN/LVN is demonstrating

A nurse demonstrates assertive behavior by doing which of the following?

The student nurse has a goal to become a more assertive person. To achieve this, the student nurse must be willing to

Which of the following measures are most helpful to the nurse who makes a personal commitment to practice violence prevention in the workplace? (Select all that apply.)

A nurse is appointed to a workplace committee to plan changes in the emergency department. The committee's task is to make recommendations that will provide an environment that deters violence. Which recommendations are consistent with this goal? (Select all that apply.)

The Adult Learner: Hints to Succeed

Time Management: Making Time Work for You

Learning Methods and Skills: How Do You Learn

Using Your Methods and Skills: Studying and Testing

Learning During School: Using Available Resources

Personal Health Promotion: a Role Model for Patients

How Practicalvocational Nursing Evolved: 1836 to Present

Critical Thinking: a Lifelong Journey

Nursing Process: Your Role

Nursing Theory, Research, and Evidence-Based Practice

Ethics Applied to Nursing: Personal Vs Professional Ethics

Nursing and the Law: What Are the Rules

Straightforward Communication: Instructors, Coworkers, and Patients

The Health Care Team: Where the Practicalvocational Nurse Fits in

Cultural Uniqueness, Sensitivity, and Competence

Spiritual Needs, Spiritual Caring, and Religious Differences

Health Care Settings: Potential Job Sites

Health Care System: Financing, Issues, and Trends

Leadership Skills

Lpnlvn Charge Nurse Skills: Management, Including Assignment and Delegation

Finding a Job: What Works, and What Doesnt

The Nclex-Pn Examination

Future Career Decisions: Choosing What Is Right for You

Filters