Exam 13: Supply Chain Performance Measurement and Financial Analysis

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Another driving influence for supply chain reexamination has been the desire of organizations to change their supply chain focus from a _____ to an "investment" center.

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What role should employees, in general, play in the development of performance metrics? Why is this role important?

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First, the development of a metrics program should be the result of a team effort. Successful metrics implementations involve development teams comprised of individuals representing functional areas within the firm that will be impacted by the metrics. Because this phase of development requires metric identification and definition, it is critical that all impacted areas agree on the appropriate metrics and their definitions. This agreement will lead to a more successful implementation and use of the metrics to manage the business. Identify metric "owners" and tie metric goal achievement to an individual's or division's performance evaluation. This provides the motivation to achieve metric goals and use metrics to manage the business.

What is the best financial metric to show the profit an organization generates in relationship to assets utilized?

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Effective order management can have an impact on:

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Evaluating current or potential supply chain performance metrics is not important to a sound logistics program.

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The current logistics management approach is supported by which performance measurement concepts?

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An index:

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Scorecards and key performance indicators (KPIs) are the same thing.

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What is the "Order-to-Cash" cycle?

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Discuss the Supply Chain Financial Impact on an organization.

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Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model.

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Discuss the revenue-cost savings connection and include the formula.

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A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio.

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Discuss the differences between the terms metric, measure, and index.

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The decision to alter the supply chain process is essentially _____ issue.

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There are four major categories that provide a useful way for examining logistics and supply chain performance. They are time, _____, cost, and supporting metrics.

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Supply chain management involves the control of raw material, in-process, and finished goods inventories.

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Customers and suppliers should be included in the development of metrics.

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Scorecard and key performance indicators (KPIs) refer to:

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There are seven factors in the successful development of supply chain metrics. Name them, and select any two to discuss in more detail.

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