Exam 3: Organizational Strategy, information Systems, and Competitive Advantage

The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to a product's value.

How does competitive strategy determine value chain structure?

Which of the following is a primary activity in the value chain?

Which of the following groups' bargaining power is considered as one of the five competitive forces in Porter's five forces model?

Which of the following statements describes a customer service activity?

An organization can choose to either minimize cost or maximize differentiation to gain a competitive advantage.

Focus differentiation is a strategy in which a product is unique and is used by a wide range of consumers.

Customer service falls under the category of supporting activities in a value chain.

Availability of substitutes plays a role in determining the bargaining power of suppliers.

A business that selects a differentiation strategy would ________.

Which of the following is true of new entrants?

Competitive strategy determines an organization's value chain.

If customers perceive the benefits of an alternative to be similar to that of a product,then the ________.

Describe Porter's five forces model.

The difference between the value that an activity generates and the cost of the activity is called the margin.

According to Porter,the processes and systems in an organization pursuing differentiation strategy must ________ to avoid negative margins.

The bargaining power of a customer is weak if ________.

Which of the following statements is true of business processes?

Support activities are business functions that relate directly to the production of the organization's products or services.

A business that selects a differentiation strategy will always structure itself around least-cost activities.