Exam 5: Control Processes, Systems, Ethics and Social Responsibility

The concept of distributive justice concerns the degree to which outcomes are allocated without regard to ethnicity, race, gender, age, or other individual differences criteria.

"It's not really illegal," "it's in everyone's best interests," "no one will ever know about it," and "the organization will protect me" are four common rationalizations for unethical conduct.

A firm is meeting its economic responsibility when it earns a profit by providing goods and services that are desired by customers.

A balance scorecard measures organizational performance in the financial, customer service, and innovation areas.

Manufacturing excellence, design productivity, new product introduction, and cycle times are all part of customer satisfaction.

Ways to measure financial performance are

A(n) ___ is a structured review of lessons learned and results accomplished on a completed project.

The obstructionist, defensive, accommodative, and proactive strategies reflect different degrees of commitment by organizations to the economic, legal, ethical, and discretionary criteria for evaluating social performance.

A ___ tallies organizational performance in the financial, customer service, internal process, innovation and learning, and sustainability areas.

Living up to the "letter of the law" is a sufficient guarantee that a person's actions are truly ethical.

Ethics training is a structured program that is designed to help people understand ethical aspects of decision-making and to incorporate high ethical standards into daily behaviour.