Exam 5: Listening

The sales manager at a company is interviewing sales representatives. In order to organize the messages she receives from each interviewee, according to the steps in analytic listening, she:

Kateri's friend told her that her ex-boyfriend was spreading vicious rumors about her. Kateri is not sure whether to believe this information or what to do about it. She is having trouble working through the _______ stage of effective listening.

You are assigned to a task force at your office to propose a more streamlined workflow process. As ideas are discussed and considered, each member of the task force must engage in _______ listening.

Your roommate is upset about new hate crime legislation being discussed in your state. You are in agreement with the proposed legislation. In order to understand your roommate's position on the issue, you must practice _______ listening.

Analytic listening, which is a more structured approach to paying attention to and processing a message, is also known as:

People who engage in selective listening:

Research has shown that multitasking does not affect our ability to attend to messages.

List and describe some barriers that you may encounter at each stage of listening--reception, attention, evaluation, action, and retention--that may make a message less effective.

In analytic listening, one will often engage in perspective-taking in order to gain insight into how another person may view the situation.

Grady's mother is telling him about her recent findings in her genealogy search. As she gets deeper and deeper into the family tree, Grady loses track and finds himself merely nodding along while actually watching television. He is likely experiencing:

Give examples of times in your life when you have had to use each of the different types of listening discussed in the text--dialogic, empathic, and analytic. What influenced your choice of listening style in each instance?

In analytic listening, you must prepare yourself for receipt of the message by removing all physical distractions that may detract from your attention and attending to your emotional state and readiness to accept the message.

Whenever Collin meets a new person, he repeats his or her name several times in the course of the conversation. Collin hopes that this will improve his:

Analytic listening is best for:

Selective listening is an active hindrance to effective listening.

After reading this chapter, your classmate labels his girlfriend's brother a conversational narcissist. Which of the following would exemplify a conversation with this kind of person?

At the most basic level, noise often disrupts our _______ of a message.

Samuel's girlfriend has been accepted to a study abroad program. She tells him that she will be out of the country for four months, which may put a strain on their relationship. She notes that it will be more important than ever for them to communicate while she is away. Samuel thinks that his girlfriend is breaking up with him. Which step in analytic listening is he missing?

With regard to listening, evaluation involves:

Hearing and listening are two separate concepts.