Question 1

Considering the role of information systems in value chain analysis requires which of the following?

Accepted Answer

A)  Assuming that the value chain is comprised of only the movement and processing of material 
B)  Assuming that the value chain is comprise of only the movement of information, which can be accomplished with technology 
C)  Assuming that the value chain is comprised of both the movement and processing of material, which enables the firm's activities related to technology. 
D)  Assuming that the value chain is comprised of both the movement and processing of material, and the processing of information, which together enable the firm's activities 
E)  Assumes nothing, except that information can be used to track the movement of material in a value chain and has nothing to do with its process, nor with the information itself being of any intrinsic value. 
A)  Assuming that the value chain is comprised of only the movement and processing of material 
B)  Assuming that the value chain is comprise of only the movement of information, which can be accomplished with technology 
C)  Assuming that the value chain is comprised of both the movement and processing of material, which enables the firm's activities related to technology. 
D)  Assuming that the value chain is comprised of both the movement and processing of material, and the processing of information, which together enable the firm's activities 
E)  Assumes nothing, except that information can be used to track the movement of material in a value chain and has nothing to do with its process, nor with the information itself being of any intrinsic value. D

Question 2

How does a new digital value strategy differ from visibility and mirroring capabilities strategies?

Accepted Answer

It is concerned with the organization's relationship with the customer and the firm's ability to increase customers' willingness to pay. It uses the information generated through the virtual value chain to create new value in the form of new information enabled products or services.

Question 3

During which of the 13 stages of the CSLC does the customer acquire her new product and test it out to make sure it works correctly?

Accepted Answer

Evaluate and accept, Stage 7

Question 4

The two main parts of the Customer Service Life Cycle are the primary and support activities, which are then supported by the four stage of cycle

Accepted Answer

A) True 
 B)False

Question 5

The iPod's entrance into the music player-industry has caused the increased threat of which of the following:

Accepted Answer

A)  Threat of substitutes or services for other music players 
B)  Increased bargaining power of other suppliers 
C)  Decreased rivalry amongst existing competitors 
D)  Decreased rivalry amongst all competitors - old and new 
A)  Threat of substitutes or services for other music players 
B)  Increased bargaining power of other suppliers 
C)  Decreased rivalry amongst existing competitors 
D)  Decreased rivalry amongst all competitors - old and new

Question 6

At what stage in the process of identifying data-driven strategic initiatives should an analysis of the upside potential and data availability occur?

Accepted Answer

A)  Prioritize initiatives 
B)  Conceptualize initiatives 
C)  Identify relevant transaction processing systems 
D)  Inventory data currently available 
A)  Prioritize initiatives 
B)  Conceptualize initiatives 
C)  Identify relevant transaction processing systems 
D)  Inventory data currently available

Question 7

Of the five forces, rivalry amongst competitors is the most important because it represents the best determinant of profitability for an average company within an industry.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an example of mirroring capabilities?

Accepted Answer

A)  Amazon.com monitoring customer behavior while shopping 
B)  Amazon.com's suggestive selling initiative 
C)  Your university library electronic reserves 
D)  Vending machines embedded with microchips 
A)  Amazon.com monitoring customer behavior while shopping 
B)  Amazon.com's suggestive selling initiative 
C)  Your university library electronic reserves 
D)  Vending machines embedded with microchips

Question 9

Which of the five competitive forces is influencing a passenger train line, when a new automobile manufacturer causes a reduction in the number of people that ride trains?

Accepted Answer

A)  Availability of substitutes 
B)  Threat of new entrants 
C)  Bargaining power of suppliers 
D)  Bargaining power of buyers 
E)  Rivalry among existing competitors 
A)  Availability of substitutes 
B)  Threat of new entrants 
C)  Bargaining power of suppliers 
D)  Bargaining power of buyers 
E)  Rivalry among existing competitors

Question 10

The CSLC is broken down into thirteen stages. One of these involves making sure that the goods or services that have been purchased actually meet the applicable specifications. Which stage is this?

Accepted Answer

A)  Specify 
B)  Select Source 
C)  Establish Requirements 
D)  Acquire 
E)  Evaluate and Accept 
A)  Specify 
B)  Select Source 
C)  Establish Requirements 
D)  Acquire 
E)  Evaluate and Accept

Question 11

Hypercompetition refers to industries in which fierce rivalries exist between existing competitors and innovation occurs at such a pace that any competitive advantage that may exist often disappears quickly..

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a support activity?

Accepted Answer

A)  Mounting a tire on a new vehicle 
B)  Unloading new tires at the receiving dock of an automotive factory 
C)  Purchasing tires to be mounted on new vehicles 
D)  Loading vehicles with a new type of tire on a railcar for shipment 
E)  Replacing a tire on a vehicle under warranty 
A)  Mounting a tire on a new vehicle 
B)  Unloading new tires at the receiving dock of an automotive factory 
C)  Purchasing tires to be mounted on new vehicles 
D)  Loading vehicles with a new type of tire on a railcar for shipment 
E)  Replacing a tire on a vehicle under warranty

Question 13

Define and describe what a value chain is. Make sure you include examples, along with key differences between virtual and physical value chains.

Accepted Answer

A value chain is a series of activities

Question 14

Describe the five major competitive forces that influence a firm's ability to generate profits. Provide at least two examples of each.

Accepted Answer

The five major competitive forces that i

Question 15

Which of the five competitive forces is related to price wars between two gas stations on opposite sides of an intersection?

Accepted Answer

A)  Availability of substitutes 
B)  Threat of new entrants 
C)  Bargaining power of suppliers 
D)  Bargaining power of buyers 
E)  Rivalry among existing competitors 
A)  Availability of substitutes 
B)  Threat of new entrants 
C)  Bargaining power of suppliers 
D)  Bargaining power of buyers 
E)  Rivalry among existing competitors

Question 16

The CSLC should be viewed from which viewpoint?

Accepted Answer

A)  Suppliers 
B)  Customers 
C)  The firm 
D)  Competitors 
E)  Any non-participant 
A)  Suppliers 
B)  Customers 
C)  The firm 
D)  Competitors 
E)  Any non-participant

Question 17

Which of the five competitive forces is related to an automotive company being forced to change to a different tire supplier just to meet customer demands?

Accepted Answer

A)  Availability of substitutes 
B)  Threat of new entrants 
C)  Bargaining power of suppliers 
D)  Bargaining power of buyers 
E)  Rivalry among existing competitors 
A)  Availability of substitutes 
B)  Threat of new entrants 
C)  Bargaining power of suppliers 
D)  Bargaining power of buyers 
E)  Rivalry among existing competitors

Question 18

The virtual value chain (VVC) model is designed to map the set of sequential activities that enable a firm to transform data in input into some output information that, once distributed to the appropriate user, has higher value than the original data.

Accepted Answer

A) True 
 B)False

Question 19

What is the first stage of the CSLC?

Accepted Answer

A)  Acquisition 
B)  Ownership 
C)  Requirements 
D)  Retirement 
E)  Recycling 
A)  Acquisition 
B)  Ownership 
C)  Requirements 
D)  Retirement 
E)  Recycling

Question 20

The most innovative ideas are the most costly and resource-intensive, because they are based on the best understanding of how customer needs can effectively be satisfied.

Accepted Answer

A) True 
 B)False

Considering the role of information systems in value chain analysis requires which of the following?

How does a new digital value strategy differ from visibility and mirroring capabilities strategies?

During which of the 13 stages of the CSLC does the customer acquire her new product and test it out to make sure it works correctly?

The two main parts of the Customer Service Life Cycle are the primary and support activities, which are then supported by the four stage of cycle

The iPod's entrance into the music player-industry has caused the increased threat of which of the following:

At what stage in the process of identifying data-driven strategic initiatives should an analysis of the upside potential and data availability occur?

Of the five forces, rivalry amongst competitors is the most important because it represents the best determinant of profitability for an average company within an industry.

Which of the following is an example of mirroring capabilities?

Which of the five competitive forces is influencing a passenger train line, when a new automobile manufacturer causes a reduction in the number of people that ride trains?

The CSLC is broken down into thirteen stages. One of these involves making sure that the goods or services that have been purchased actually meet the applicable specifications. Which stage is this?

Hypercompetition refers to industries in which fierce rivalries exist between existing competitors and innovation occurs at such a pace that any competitive advantage that may exist often disappears quickly..

Which of the following is a support activity?

Define and describe what a value chain is. Make sure you include examples, along with key differences between virtual and physical value chains.

Describe the five major competitive forces that influence a firm's ability to generate profits. Provide at least two examples of each.

Which of the five competitive forces is related to price wars between two gas stations on opposite sides of an intersection?

The CSLC should be viewed from which viewpoint?

Which of the five competitive forces is related to an automotive company being forced to change to a different tire supplier just to meet customer demands?

The virtual value chain (VVC) model is designed to map the set of sequential activities that enable a firm to transform data in input into some output information that, once distributed to the appropriate user, has higher value than the original data.

What is the first stage of the CSLC?

The most innovative ideas are the most costly and resource-intensive, because they are based on the best understanding of how customer needs can effectively be satisfied.

Information Systems and the Role of General and Functional Managers

Information Systems Defined

Organizational Information Systems and Their Impact

The Changing Competitive Environment

Electronic Commerce: New Ways of Doing Business

Strategic Information Systems Planning

Value Creation and Strategic Information Systems

Appropriating It-Enabled Value Over Time

Funding Information Systems

Creating Information Systems

Information System Trends

Security, Privacy, and Ethics

Filters

Exam 8: Value Creation With Information Systems

Considering the role of information systems in value chain analysis requires which of the following?

How does a new digital value strategy differ from visibility and mirroring capabilities strategies?

During which of the 13 stages of the CSLC does the customer acquire her new product and test it out to make sure it works correctly?

The two main parts of the Customer Service Life Cycle are the primary and support activities, which are then supported by the four stage of cycle

The iPod's entrance into the music player-industry has caused the increased threat of which of the following:

At what stage in the process of identifying data-driven strategic initiatives should an analysis of the upside potential and data availability occur?

Of the five forces, rivalry amongst competitors is the most important because it represents the best determinant of profitability for an average company within an industry.

Which of the following is an example of mirroring capabilities?

Which of the five competitive forces is influencing a passenger train line, when a new automobile manufacturer causes a reduction in the number of people that ride trains?

The CSLC is broken down into thirteen stages. One of these involves making sure that the goods or services that have been purchased actually meet the applicable specifications. Which stage is this?

Hypercompetition refers to industries in which fierce rivalries exist between existing competitors and innovation occurs at such a pace that any competitive advantage that may exist often disappears quickly..

Which of the following is a support activity?

Define and describe what a value chain is. Make sure you include examples, along with key differences between virtual and physical value chains.

Describe the five major competitive forces that influence a firm's ability to generate profits. Provide at least two examples of each.

Which of the five competitive forces is related to price wars between two gas stations on opposite sides of an intersection?

The CSLC should be viewed from which viewpoint?

Which of the five competitive forces is related to an automotive company being forced to change to a different tire supplier just to meet customer demands?

The virtual value chain (VVC) model is designed to map the set of sequential activities that enable a firm to transform data in input into some output information that, once distributed to the appropriate user, has higher value than the original data.

What is the first stage of the CSLC?

The most innovative ideas are the most costly and resource-intensive, because they are based on the best understanding of how customer needs can effectively be satisfied.

Information Systems and the Role of General and Functional Managers

Information Systems Defined

Organizational Information Systems and Their Impact

The Changing Competitive Environment

Electronic Commerce: New Ways of Doing Business

Strategic Information Systems Planning

Value Creation and Strategic Information Systems

Appropriating It-Enabled Value Over Time

Funding Information Systems

Creating Information Systems

Information System Trends

Security, Privacy, and Ethics

Filters