Question 1

When executives and employees use communication to build relationships that work towards achieving common goals, they are using

Accepted Answer

A)  aggressive communication skills. 
B)  negotiating power. 
C)  two-way communication. 
D)  lean media. 
E)  speaker credibility. 
A)  aggressive communication skills. 
B)  negotiating power. 
C)  two-way communication. 
D)  lean media. 
E)  speaker credibility. C

Question 2

Building strong coalitions among individuals or groups that have separate interests is called

Accepted Answer

A)  mediation. 
B)  negotiation. 
C)  management. 
D)  facilitation. 
E)  diversification. 
A)  mediation. 
B)  negotiation. 
C)  management. 
D)  facilitation. 
E)  diversification. B

Question 3

Which statement is false about the concept of accountability in business:

Accepted Answer

A)  Accountability means owning up to one's actions. 
B)  Accountability means communicating to others that you have been responsible in everyday tasks. 
C)  Accountability means resource managers make employee expectations clear. 
D)  Accountability means identifying outside interests that may be seen as conflicts of interest. 
E)  Accountability means decreasing executive power. 
A)  Accountability means owning up to one's actions. 
B)  Accountability means communicating to others that you have been responsible in everyday tasks. 
C)  Accountability means resource managers make employee expectations clear. 
D)  Accountability means identifying outside interests that may be seen as conflicts of interest. 
E)  Accountability means decreasing executive power. E

Question 4

Your boss always seems to make the right decisions in tough situations. When a major crisis occurs, you know he will guide the company in the right direction. This is called

Accepted Answer

A)  obtuse trust. 
B)  ethical trust. 
C)  motivated trust. 
D)  practical trust. 
E)  leadership-guided trust. 
A)  obtuse trust. 
B)  ethical trust. 
C)  motivated trust. 
D)  practical trust. 
E)  leadership-guided trust.

Question 5

Which is not an inclusive communication strategy?

Accepted Answer

A)  addressing the concerns of all important stakeholders. 
B)  providing continuous organizational learning. 
C)  encouraging open sharing of ideas. 
D)  using the cascade method of information flow. 
E)  providing a feedback loop. 
A)  addressing the concerns of all important stakeholders. 
B)  providing continuous organizational learning. 
C)  encouraging open sharing of ideas. 
D)  using the cascade method of information flow. 
E)  providing a feedback loop.

Question 6

A new organic food store has decided to add another brand of apples to its existing inventory. Three major contenders are under consideration. The store decides to hold a "food tasting" event for its customers to sample the various brands and give feedback on which apples they like best and why. This is an example of

Accepted Answer

A)  quantitative research. 
B)  determination research. 
C)  "soft" measurement research. 
D)  "hard" measurement research. 
E)  "analytical" measurement research. 
A)  quantitative research. 
B)  determination research. 
C)  "soft" measurement research. 
D)  "hard" measurement research. 
E)  "analytical" measurement research.

Question 7

Malcolm Gladwell, in The Tipping Point, said that groups should be capped at 150 people because

Accepted Answer

A)  that is the maximum number of people with whom a leader can communicate effectively. 
B)  people begin to form subgroups once this number is reached. 
C)  interpersonal relationships become strained when individuals feel they have to stay in touch with too many people. 
D)  effective social relationships reach a peak at this number. 
E)  in groups larger than this number, leaders loose power as more individuals seek to control group behaviour. 
A)  that is the maximum number of people with whom a leader can communicate effectively. 
B)  people begin to form subgroups once this number is reached. 
C)  interpersonal relationships become strained when individuals feel they have to stay in touch with too many people. 
D)  effective social relationships reach a peak at this number. 
E)  in groups larger than this number, leaders loose power as more individuals seek to control group behaviour.

Question 8

Developing positions on a few key points of community concern and speaking out on those issues in media interviews or at public forums can be a way for leaders to exhibit

Accepted Answer

A)  visibility. 
B)  external power. 
C)  organizational control. 
D)  two-way communication. 
E)  brand positioning. 
A)  visibility. 
B)  external power. 
C)  organizational control. 
D)  two-way communication. 
E)  brand positioning.

When executives and employees use communication to build relationships that work towards achieving common goals, they are using

Building strong coalitions among individuals or groups that have separate interests is called

Which statement is false about the concept of accountability in business:

Your boss always seems to make the right decisions in tough situations. When a major crisis occurs, you know he will guide the company in the right direction. This is called

Which is not an inclusive communication strategy?

Malcolm Gladwell, in The Tipping Point, said that groups should be capped at 150 people because

Developing positions on a few key points of community concern and speaking out on those issues in media interviews or at public forums can be a way for leaders to exhibit

The Building Blocks of Communication

The Complex World of the Sender

Knowing the Receivers of Your Messages

Breaking Through the Noise

Communication Channels

Business Communication, Public Relations and Integrated Marketing Communication

External Communication: Messaging to Your Publics

Internal Communications: Messaging Within Your Company

The Importance of Effective Communication in the Workplace

Issues of Organizational Leadership

Global Communication Expands

Emerging Issues Affecting Communication Strategy

New Focus on Responsible Communication

Looking Ahead

Filters

Exam 12: Communication in the New Management World

When executives and employees use communication to build relationships that work towards achieving common goals, they are using

Building strong coalitions among individuals or groups that have separate interests is called

Which statement is false about the concept of accountability in business:

Your boss always seems to make the right decisions in tough situations. When a major crisis occurs, you know he will guide the company in the right direction. This is called

Which is not an inclusive communication strategy?

Malcolm Gladwell, in The Tipping Point, said that groups should be capped at 150 people because

Developing positions on a few key points of community concern and speaking out on those issues in media interviews or at public forums can be a way for leaders to exhibit

The Building Blocks of Communication

The Complex World of the Sender

Knowing the Receivers of Your Messages

Breaking Through the Noise

Communication Channels

Business Communication, Public Relations and Integrated Marketing Communication

External Communication: Messaging to Your Publics

Internal Communications: Messaging Within Your Company

The Importance of Effective Communication in the Workplace

Issues of Organizational Leadership

Global Communication Expands

Emerging Issues Affecting Communication Strategy

New Focus on Responsible Communication

Looking Ahead

Filters