Exam 8: Listening

Accepting another person's thoughts or feelings as valid is also called

Grace asked her friend, Kerri, "How did you do on the exam?" Kerri replied nastily, "You know I didn't study as much as I should have for that exam. How do you think I did?" Kerri's curt and rude response is typical of

Compared to men, women are more likely to take a(n) _________ approach to listening.

In a classroom situation, our listening goal involves listening

The second level of confirmation in relational climate involves

Megan finds it difficult to talk to her friend, Julie. "Whenever I try to get some insight into my problem, Julie just judges me without hearing all the evidence, if she even takes the time to listen." Megan's description best fits the ___________ type of relational climate.

Which of the following styles would be less effective if a person has a lot to get off his or her chest?

In the workplace, noise negatively affects people with which Big Five personality trait most?

According to Tannen (1990), men tend to communicate to ___________ and women tend to communicate to

Women are more likely to prefer the ____________ listening style, while men prefer __________ listening.

Christine gets frustrated when talking with her husband about work. When she wants to vent, he is "solving" her problems before she can even finish describing them. This fundamental difference in communication style comes from her tendency to take a(n) ____________ approach and his tendency to take a(n) _____________ approach.

Behaviors that appear to look like listening but are, in fact, counterproductive to good listening are called ___________ listening styles.

Sandra took three phone messages within minutes of each other. Because the messages dealt with different issues, roommates, and callers, it didn't take long to realize Sandra's confusion of the messages was due to ___________.

In general, men are more likely to take a(n) __________ approach to listening than are women.

Marsha was having a hard time listening to Clara's newest breakup story because Marsha herself had just been dumped by her boyfriend of three years. Because Marsha is devastated, her ability to pay attention is being affected by

Greg is in a meeting with his colleagues. As one of his coworkers starts to ask him about the weekend, he quickly snaps "that's not what we're here for." When someone else in the meeting gives an incorrect statistic, he is quick to correct them and remind them that they said something completely different during the last meeting. Which listening style does Greg have?

One barrier to listening, ___________, involves the stress, anxiety, anger, or other emotion that interferes with our ability to give the speaker our full attention.

Jennifer is planning to buy a new car. She asks her friends and family members for advice about her decision, and has specific questions on what she should look for in a car and how she can get the best deal. She listens to them intently during these conversations, keeping whatever opinions she has to herself. Jennifer is practicing a ______________ listening style.

Bill wanted to talk to Jane about his frustrating day at work, but noticed she seemed particularly stressed out. He temporarily put aside the thought of his day and asked her what was wrong. Temporarily "filing away" our own issues is known as

FOMO has a negative impact on ______________, or the ability to pay attention.