Question 1

Unlike financial accounting, management accounting:

Accepted Answer

A)  Is governed by a strict set of rules and procedures referred to as generally accepted accounting principles. 
B)  Provides information to support decision making before any actions are taken. 
C)  Is focused on outcomes of the entity's actions taken in the past. 
D)  Is confined to measurements expressed in monetary units. 
A)  Is governed by a strict set of rules and procedures referred to as generally accepted accounting principles. 
B)  Provides information to support decision making before any actions are taken. 
C)  Is focused on outcomes of the entity's actions taken in the past. 
D)  Is confined to measurements expressed in monetary units.

Question 2

Action controls as opposed to results controls place emphasis on:

Accepted Answer

A)  What is accomplished by a process. 
B)  How work is done inside the process. 
C)  The influence of individual and group dynamics at work inside the process. 
D)  The "check" phase of the management process. 
A)  What is accomplished by a process. 
B)  How work is done inside the process. 
C)  The influence of individual and group dynamics at work inside the process. 
D)  The "check" phase of the management process.

Question 3

P.C. Programs Inc. produces software for individual users and small businesses. Rita Morgan manages the customer hotline department for the firm and is responsible for answering customer questions related to software products produced by all divisions of the firm. For purposes of promoting goal congruence, which of the following would be the least appropriate measure of her performance?

Accepted Answer

A)  Average time to provide an answer or solution to a customer. 
B)  Number of calls to the hotline for each new release of software. 
C)  Average time a customer is on hold. 
D)  Number of customer complaints due to incorrect responses given to customers. 
A)  Average time to provide an answer or solution to a customer. 
B)  Number of calls to the hotline for each new release of software. 
C)  Average time a customer is on hold. 
D)  Number of customer complaints due to incorrect responses given to customers.

Unlike financial accounting, management accounting:

Action controls as opposed to results controls place emphasis on:

Business Planning and Analysis: An Integrative Framework for Management Accounting

Defining and Using Cost Estimates

Cost Pools, Capacity, and Activity- Based Costing

Understanding the Management Process

Planning in the Product Domain

Assessing and Improving Product Profitability

Setting Process Expectations

Evaluating and Improving Process Performance

Setting Performance Expectations at the Entity Level

Setting Performance Expectations in Large, Complex Organizations

Evaluating and Improving Entity Performance

Setting and Achieving Targets in the Customer Domain

Strategic Cost Management and the Value Chain Domain

Filters

Exam 2: Measuring and Evaluating Performance

Unlike financial accounting, management accounting:

Action controls as opposed to results controls place emphasis on:

Business Planning and Analysis: An Integrative Framework for Management Accounting

Defining and Using Cost Estimates

Cost Pools, Capacity, and Activity- Based Costing

Understanding the Management Process

Planning in the Product Domain

Assessing and Improving Product Profitability

Setting Process Expectations

Evaluating and Improving Process Performance

Setting Performance Expectations at the Entity Level

Setting Performance Expectations in Large, Complex Organizations

Evaluating and Improving Entity Performance

Setting and Achieving Targets in the Customer Domain

Strategic Cost Management and the Value Chain Domain

Filters