Multiple Choice
P.C. Programs Inc. produces software for individual users and small businesses. Rita Morgan manages the customer hotline department for the firm and is responsible for answering customer questions related to software products produced by all divisions of the firm. For purposes of promoting goal congruence, which of the following would be the least appropriate measure of her performance?
A) Average time to provide an answer or solution to a customer.
B) Number of calls to the hotline for each new release of software.
C) Average time a customer is on hold.
D) Number of customer complaints due to incorrect responses given to customers.
Correct Answer:
Verified
Correct Answer:
Verified
Q33: Financial accounting information is intended for an
Q34: Deviations between planned and actual expenditures on
Q35: When actual revenue, sales, or profit is
Q36: Of the following specialized types of accounting,
Q37: Your Daily Bread, Inc., is a large
Q38: Chase Green Racing, Inc., provides a full
Q39: Management control includes all of the efforts
Q40: Trend analysis provides an improvement over gap
Q41: Unlike financial accounting, management accounting:<br>A) Is governed
Q42: Action controls as opposed to results controls