Exam 3: Listen to Your Customer a Big Little Thing

In our daily interactions we can find ourselves listening to other people solely for the purpose of finding weakness in their positions so that we can formulate a convincing response.

One example of self-centeredness is:

Self-protection means that we:

When it comes to listening versus speaking:

All of the following are examples of how the presence of noise complicates the listening process except:

The "cocktail party effect"provides a good example of the difference between hearing and listening.

One example of an internal factor that complicates the listening process is:

Changing channels does NOT stem from:

Listening is the only communication skill that is:

Which of the following factors does NOT complicate the listening process?

Describe the physiological and psychological differences between listening and hearing.

Women interrupt more frequently than men do in typical conversations.

Counter-attitudinal advocacy (CAA) is a listening tactic that expresses a position opposite of your own to better understand what the other person is saying.

Our listening capacity is overburdened if we overload it with too much information.

Taking notes during a conversation is:

Which of the following reasons is NOT a reason for not seeking clarification in a conversation?

Describe a "wide asleep"listener.

The end result of CAA is that you:

In any conversation, much of what we communicate is: