Question 1

A study conducted in the US estimates that for each 1 per cent increase in absenteeism a _____ reduction in productivity occurs.

Accepted Answer

A)  15% 
B)  2.5% 
C)  12% 
D)  6% 
A)  15% 
B)  2.5% 
C)  12% 
D)  6%

Question 2

If you were using a survey questionnaire to find out why past employees left the organisation, their feelings about the company, their supervision, and so on you would be using:

Accepted Answer

A)  a post-exit questionnaire. 
B)  an exit interview. 
C)  a turnover rate review. 
D)  a separation rate analysis. 
A)  a post-exit questionnaire. 
B)  an exit interview. 
C)  a turnover rate review. 
D)  a separation rate analysis.

Question 3

Frequency rate is a measure of:

Accepted Answer

A)  the duration of absences. 
B)  how much working time is lost through absences. 
C)  how frequently employees take 'sickies'. 
D)  the number of absences that occur. 
A)  the duration of absences. 
B)  how much working time is lost through absences. 
C)  how frequently employees take 'sickies'. 
D)  the number of absences that occur.

Question 4

The failure of employees to report to work when they are scheduled to do so is:

Accepted Answer

A)  irresponsible. 
B)  authorised absence. 
C)  flexitime. 
D)  absenteeism. 
A)  irresponsible. 
B)  authorised absence. 
C)  flexitime. 
D)  absenteeism.

Question 5

A severe job-related injury that causes an employee to be absent from the job is describes as a(n):

Accepted Answer

A)  legitimate absence. 
B)  lost-time injury. 
C)  compensation injury. 
D)  uncalculated absence. 
A)  legitimate absence. 
B)  lost-time injury. 
C)  compensation injury. 
D)  uncalculated absence.

Question 6

Groups of employees who are brought together to confidentially discuss specific HR topics such as a company's pay-for-performance program, restructuring, or quality management is a:

Accepted Answer

A)  task force. 
B)  HR audit. 
C)  policy review committee. 
D)  focus group. 
A)  task force. 
B)  HR audit. 
C)  policy review committee. 
D)  focus group.

Question 7

Which turnover measure gives an excellent indication of the HR climate?

Accepted Answer

A)  Employee turnover 
B)  Resignation rate 
C)  Avoidable turnover rate 
D)  Separation rate 
A)  Employee turnover 
B)  Resignation rate 
C)  Avoidable turnover rate 
D)  Separation rate

Question 8

If a company asked employees why they thought the company was planning to introduce flexitime, a new medical program, or a new incentive plan they would be making use of which of the following?

Accepted Answer

A)  A climate survey 
B)  Transformational research 
C)  An attitude survey 
D)  staff review process 
A)  A climate survey 
B)  Transformational research 
C)  An attitude survey 
D)  staff review process

Question 9

A measurement system designed to show HR's impact on the achievement of the organisation's strategic objectives and financial performance is:

Accepted Answer

A)  benchmarking. 
B)  the balanced scorecard. 
C)  the HR scorecard. 
D)  auditing. 
A)  benchmarking. 
B)  the balanced scorecard. 
C)  the HR scorecard. 
D)  auditing.

Question 10

Which of the following would be an indicator of an HR outcome of job satisfaction?

Accepted Answer

A)  Honesty 
B)  Attitudes 
C)  Job performance 
D)  Absenteeism 
A)  Honesty 
B)  Attitudes 
C)  Job performance 
D)  Absenteeism

Question 11

An interview designed to find out the reasons why the employee is leaving or to provide counselling and/or assistance in finding a new job is a(n):

Accepted Answer

A)  employment interview. 
B)  performance interview. 
C)  exit interview. 
D)  departure review. 
A)  employment interview. 
B)  performance interview. 
C)  exit interview. 
D)  departure review.

Question 12

Which of the following is a major component of an employee attitude survey?

Accepted Answer

A)  Pilot test 
B)  Benchmarking 
C)  Transformational research 
D)  Market analysis 
A)  Pilot test 
B)  Benchmarking 
C)  Transformational research 
D)  Market analysis

Question 13

Unlike traditional focus groups, employee focus groups:

Accepted Answer

A)  utilise employees from outside organisations. 
B)  are confidential and management is not involved. 
C)  must have equal representation of males and females. 
D)  publish their results on the organisation's intranet. 
A)  utilise employees from outside organisations. 
B)  are confidential and management is not involved. 
C)  must have equal representation of males and females. 
D)  publish their results on the organisation's intranet.

Question 14

Explain the relationship between the HR function and the organisation's business strategy, and why it is essential to see how HR contributes to the achievement of that strategy.

Accepted Answer

Many HR managers now assume senior roles

Question 15

Why do organisations carry out exit interviews? How can the information gathered be used to improve the performance of the HR function?

Accepted Answer

The turnover of employees is a costly ex

Question 16

The costs of labour turnover are surprisingly high. It is estimated that the cost of replacing executives is:

Accepted Answer

A)  150% of salary. 
B)  100% of salary. 
C)  50% of salary. 
D)  25% of salary. 
A)  150% of salary. 
B)  100% of salary. 
C)  50% of salary. 
D)  25% of salary.

Question 17

A focus group is normally made up of how many members?

Accepted Answer

A)  8 - 12 
B)  4 - 7 
C)  12 - 15 
D)  2 - 4 
A)  8 - 12 
B)  4 - 7 
C)  12 - 15 
D)  2 - 4

Question 18

Which of the following would NOT be a measure of the HR climate?

Accepted Answer

A)  Employee turnover 
B)  Expenditure on training and development 
C)  Health and safety records 
D)  Employee attitude surveys 
A)  Employee turnover 
B)  Expenditure on training and development 
C)  Health and safety records 
D)  Employee attitude surveys

Question 19

What information could be used as a database for measurement of HR activities?

Accepted Answer

A)  Industry surveys 
B)  HR budgets 
C)  Production records 
D)  All of the options listed 
A)  Industry surveys 
B)  HR budgets 
C)  Production records 
D)  All of the options listed

Question 20

Transformational research is designed to help organisations develop a new kind of employment relationship by taking all EXCEPT which of the following steps?

Accepted Answer

A)  Involving employees in developing the terms of their new employment relationship 
B)  Acknowledging that a complex set of work and non-work factors affects employee attitudes 
C)  Utilising established and well tested benchmarks from other organisations that have introduced a new relationship with employees 
D)  Changing the focus of employee research such that it centres on ways to encourage employees to deliver the performance needed to achieve the organisation's objectives 
A)  Involving employees in developing the terms of their new employment relationship 
B)  Acknowledging that a complex set of work and non-work factors affects employee attitudes 
C)  Utilising established and well tested benchmarks from other organisations that have introduced a new relationship with employees 
D)  Changing the focus of employee research such that it centres on ways to encourage employees to deliver the performance needed to achieve the organisation's objectives

A study conducted in the US estimates that for each 1 per cent increase in absenteeism a _____ reduction in productivity occurs.

If you were using a survey questionnaire to find out why past employees left the organisation, their feelings about the company, their supervision, and so on you would be using:

Frequency rate is a measure of:

The failure of employees to report to work when they are scheduled to do so is:

A severe job-related injury that causes an employee to be absent from the job is describes as a(n):

Groups of employees who are brought together to confidentially discuss specific HR topics such as a company's pay-for-performance program, restructuring, or quality management is a:

Which turnover measure gives an excellent indication of the HR climate?

If a company asked employees why they thought the company was planning to introduce flexitime, a new medical program, or a new incentive plan they would be making use of which of the following?

A measurement system designed to show HR's impact on the achievement of the organisation's strategic objectives and financial performance is:

Which of the following would be an indicator of an HR outcome of job satisfaction?

An interview designed to find out the reasons why the employee is leaving or to provide counselling and/or assistance in finding a new job is a(n):

Which of the following is a major component of an employee attitude survey?

Unlike traditional focus groups, employee focus groups:

Explain the relationship between the HR function and the organisation's business strategy, and why it is essential to see how HR contributes to the achievement of that strategy.

Why do organisations carry out exit interviews? How can the information gathered be used to improve the performance of the HR function?

The costs of labour turnover are surprisingly high. It is estimated that the cost of replacing executives is:

A focus group is normally made up of how many members?

Which of the following would NOT be a measure of the HR climate?

What information could be used as a database for measurement of HR activities?

Transformational research is designed to help organisations develop a new kind of employment relationship by taking all EXCEPT which of the following steps?

Strategic Human Resource Management

Human Resource Planning

Human Resource Information Management Systems

Human Resource Management and the Law

Job Analysis, Job Design and Quality of Work Life

Recruiting Human Resources

Employee Selection

Appraising and Managing Performance

Human Resource Development

Career Planning and Development

Rewarding Human Resources

Industrial Relations

Employee Health and Safety

Managing Diversity

International Human Resource Management

Filters

Exam 16: Assessing HRM Effectiveness

A study conducted in the US estimates that for each 1 per cent increase in absenteeism a _____ reduction in productivity occurs.

If you were using a survey questionnaire to find out why past employees left the organisation, their feelings about the company, their supervision, and so on you would be using:

Frequency rate is a measure of:

The failure of employees to report to work when they are scheduled to do so is:

A severe job-related injury that causes an employee to be absent from the job is describes as a(n):

Groups of employees who are brought together to confidentially discuss specific HR topics such as a company's pay-for-performance program, restructuring, or quality management is a:

Which turnover measure gives an excellent indication of the HR climate?

If a company asked employees why they thought the company was planning to introduce flexitime, a new medical program, or a new incentive plan they would be making use of which of the following?

A measurement system designed to show HR's impact on the achievement of the organisation's strategic objectives and financial performance is:

Which of the following would be an indicator of an HR outcome of job satisfaction?

An interview designed to find out the reasons why the employee is leaving or to provide counselling and/or assistance in finding a new job is a(n):

Which of the following is a major component of an employee attitude survey?

Unlike traditional focus groups, employee focus groups:

Explain the relationship between the HR function and the organisation's business strategy, and why it is essential to see how HR contributes to the achievement of that strategy.

Why do organisations carry out exit interviews? How can the information gathered be used to improve the performance of the HR function?

The costs of labour turnover are surprisingly high. It is estimated that the cost of replacing executives is:

A focus group is normally made up of how many members?

Which of the following would NOT be a measure of the HR climate?

What information could be used as a database for measurement of HR activities?

Transformational research is designed to help organisations develop a new kind of employment relationship by taking all EXCEPT which of the following steps?

Strategic Human Resource Management

Human Resource Planning

Human Resource Information Management Systems

Human Resource Management and the Law

Job Analysis, Job Design and Quality of Work Life

Recruiting Human Resources

Employee Selection

Appraising and Managing Performance

Human Resource Development

Career Planning and Development

Rewarding Human Resources

Industrial Relations

Employee Health and Safety

Managing Diversity

International Human Resource Management

Filters