Exam 15: Service Information

Technician A says that most factory service manuals cover several years and models. Technician B says that most aftermarket service manuals only cover one year and model vehicle. Which technician is correct?

What is a disadvantage of electronic service information?

Which type of manual or service information includes the flat rate time and the cost of parts?

Wiring diagrams are usually found where?

Where can a technician find information about lubrication points, lift points, and oil specifications?

A vehicle is brought in to have an unusual problem repaired. A valuable source of information that may help the technician repair the problem is ________.

What is the first screen shown when using electronic service information?

Where can a technician find diagnostic procedures to troubleshoot an electrical problem?

Which section of a service manual includes on-board diagnostic information?

Component location can be found in ________.

Printed service information may include different manuals for component location and electrical schematics.

What type of information is commonly included in the owner's manual that would be a benefit to the service technician?

Hotline services are ________.

Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct?

Technician A says that electronic service information may be expensive to access. Technician B says that electronic service information systems can save time because they can be searched quickly. Which technician is correct?

What is an advantage of electronic service information?

The number of the day of the year is known as the ________.

What type of manual includes time needed to perform service procedures?

Technician A says that a symptom chart lists symptoms and possible causes. Technician B says that troubleshooting flowcharts should be followed closely, step by step. Which technician is correct?

Exploded views of components may be found in ________.