Question 1

According to the American Institute of Food Distribution, __________ is the holiday when Americans consume the most food on a single day.

Accepted Answer

A)  Christmas 
B)  Mother's Day 
C)  Super Bowl 
D)  Thanksgiving 
E)  Valentine's Day 
A)  Christmas 
B)  Mother's Day 
C)  Super Bowl 
D)  Thanksgiving 
E)  Valentine's Day

Question 2

Relative to other regions of the world, the United States is less efficient at logistics and supply chain management.

Accepted Answer

A) True 
 B)False

Question 3

While supply chain automation can help companies improve customer satisfaction, it does not guarantee that a firm will be profitable or achieve sales goals.

Accepted Answer

A) True 
 B)False

Question 4

__________ is an environmental innovator. Their corporate vision emphasizes cost-consciousness and resource efficiency, extensive use of wood in their products, and training co-workers and engaging them in environmental issues.

Accepted Answer

A)  Amazon 
B)  IBM 
C)  Ikea 
D)  Monsanto 
E)  Walmart 
A)  Amazon 
B)  IBM 
C)  Ikea 
D)  Monsanto 
E)  Walmart

Question 5

Businesses have to widen responsibility for managing supply chain risks so that these risks are considered across all parts of the company.

Accepted Answer

A) True 
 B)False

Question 6

In supply chain management, terrorism, weapons of mass destruction and Middle East instability would be examples of __________ risk.

Accepted Answer

A)  Economic 
B)  Environmental 
C)  Geopolitical 
D)  Societal 
E)  Technological 
A)  Economic 
B)  Environmental 
C)  Geopolitical 
D)  Societal 
E)  Technological

Question 7

Michael Porter introduced the __________ concept that provided a framework for organizations to develop competitive strategies, including those for supply chain management.

Accepted Answer

A)  Integrated logistics management 
B)  Marketing concept 
C)  Scientific management 
D)  Total quality management (TQM) 
E)  Value chain 
A)  Integrated logistics management 
B)  Marketing concept 
C)  Scientific management 
D)  Total quality management (TQM) 
E)  Value chain

Question 8

Which of the following philosophies or orientations has had the least impact on the planning, implementation and control of supply chain management activities?

Accepted Answer

A)  Economic order quantity (EOQ) 
B)  Efficient consumer response (ECR) 
C)  Continuous replenishment (CRP) 
D)  Just-in-time (JIT) 
E)  Total quality management (TQM) 
A)  Economic order quantity (EOQ) 
B)  Efficient consumer response (ECR) 
C)  Continuous replenishment (CRP) 
D)  Just-in-time (JIT) 
E)  Total quality management (TQM)

Question 9

The approach implemented by Procter & Gamble that determines ordering patterns in the consumer goods industry based on distribution center withdrawals and sales data is referred to as __________.

Accepted Answer

A)  Continuous replenishment 
B)  Distribution requirements planning (DRP) 
C)  Scientific management 
D)  Toyota production system 
E)  Universal product code (UP
C)  
A)  Continuous replenishment 
B)  Distribution requirements planning (DRP) 
C)  Scientific management 
D)  Toyota production system 
E)  Universal product code (UP
C)

Question 10

In the area of disaster preparedness and relief, one specific logistics and supply chain organization was formed to provide post-disaster humanitarian aid. The organization that was created was:

Accepted Answer

A)  American Logistics Aid Network 
B)  Gulf Coast Hurricane Relief Effort 
C)  Red Cross Disaster Relief 
D)  Salvation Army Relief Network 
E)  Supply Chain Disaster Relief Initiative 
A)  American Logistics Aid Network 
B)  Gulf Coast Hurricane Relief Effort 
C)  Red Cross Disaster Relief 
D)  Salvation Army Relief Network 
E)  Supply Chain Disaster Relief Initiative

Question 11

In general, infrastructure improvements have not kept pace with increasing supply chain demands.

Accepted Answer

A) True 
 B)False

Question 12

A "three strikes and you're out"policy with respect to vendor products that are either counterfeit or do not match specification is an example of cyber supply chain best practice.

Accepted Answer

A) True 
 B)False

Question 13

At various times, congestion in West Coast ports in the United States can cause problems. Firms can respond to those delays in many ways. Limited Brands has adopted strategies to lessen the adverse impacts of those delays. Which of the following is not an example of their supply chain disruption strategy?

Accepted Answer

A)  Notifying customers of potential delays resulting from port congestion. 
B)  Shifting freight to Seattle and Tacoma, away from Southern California. 
C)  Developed partnerships with carriers to handle freight movements from a variety of port locations. 
D)  Developed intermodal options for moving freight to inland locations. 
E)  All of the examples are options pursued by Limited Brands. 
A)  Notifying customers of potential delays resulting from port congestion. 
B)  Shifting freight to Seattle and Tacoma, away from Southern California. 
C)  Developed partnerships with carriers to handle freight movements from a variety of port locations. 
D)  Developed intermodal options for moving freight to inland locations. 
E)  All of the examples are options pursued by Limited Brands.

Question 14

The concept that "each firm in the supply chain must be focused on the customer and engaged in developing goods and services which optimize the customer's and the firm's experience"is a great concept in theory, but impossible to implement in practice.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is the best type of supply chain leader?

Accepted Answer

A)  A person who makes decisions with little to no input. 
B)  A person who makes decisions after receiving significant input from others. 
C)  A person who utilizes a team who make decisions with restrictions and the leader's oversight. 
D)  A person who utilizes fully empowered teams. 
E)  All of the options could be examples of approaches taken by good leaders. 
A)  A person who makes decisions with little to no input. 
B)  A person who makes decisions after receiving significant input from others. 
C)  A person who utilizes a team who make decisions with restrictions and the leader's oversight. 
D)  A person who utilizes fully empowered teams. 
E)  All of the options could be examples of approaches taken by good leaders.

Question 16

The concept of supply chain management applies only to an individual firm and not many firms acting together.

Accepted Answer

A) True 
 B)False

Question 17

Supply chain management is another name for integrated logistics management.

Accepted Answer

A) True 
 B)False

Question 18

Smaller firms are more likely than larger firms to engage in __________ when expanding internationally.

Accepted Answer

A)  Direct ownership 
B)  Exporting 
C)  Joint ventures 
D)  Licensing 
E)  All options are equally likely. 
A)  Direct ownership 
B)  Exporting 
C)  Joint ventures 
D)  Licensing 
E)  All options are equally likely.

Question 19

After sale support, such as handling product returns in reverse logistics, is an important component in achieving acceptable levels of customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is FALSE?

Accepted Answer

A)  Calculating the financial costs and benefits associated with each supply chain member is relatively easy. 
B)  Few if any, supply chains are able to calculate the individual financial contributions of all supply chain members. 
C)  Metrics can be used to evaluate how effectively the supply chain is meeting end-user requirements and each enterprise's contribution to overall performance. 
D)  Supply chains should provide higher levels of customer service at lower costs than traditional forms of distribution. 
E)  Traditionally, organizations have focused on differentiating themselves and improving operational efficiencies by owning their entire supply chain. 
A)  Calculating the financial costs and benefits associated with each supply chain member is relatively easy. 
B)  Few if any, supply chains are able to calculate the individual financial contributions of all supply chain members. 
C)  Metrics can be used to evaluate how effectively the supply chain is meeting end-user requirements and each enterprise's contribution to overall performance. 
D)  Supply chains should provide higher levels of customer service at lower costs than traditional forms of distribution. 
E)  Traditionally, organizations have focused on differentiating themselves and improving operational efficiencies by owning their entire supply chain.

According to the American Institute of Food Distribution, __________ is the holiday when Americans consume the most food on a single day.

Relative to other regions of the world, the United States is less efficient at logistics and supply chain management.

While supply chain automation can help companies improve customer satisfaction, it does not guarantee that a firm will be profitable or achieve sales goals.

__________ is an environmental innovator. Their corporate vision emphasizes cost-consciousness and resource efficiency, extensive use of wood in their products, and training co-workers and engaging them in environmental issues.

Businesses have to widen responsibility for managing supply chain risks so that these risks are considered across all parts of the company.

In supply chain management, terrorism, weapons of mass destruction and Middle East instability would be examples of __________ risk.

Michael Porter introduced the __________ concept that provided a framework for organizations to develop competitive strategies, including those for supply chain management.

Which of the following philosophies or orientations has had the least impact on the planning, implementation and control of supply chain management activities?

The approach implemented by Procter & Gamble that determines ordering patterns in the consumer goods industry based on distribution center withdrawals and sales data is referred to as __________.

In the area of disaster preparedness and relief, one specific logistics and supply chain organization was formed to provide post-disaster humanitarian aid. The organization that was created was:

In general, infrastructure improvements have not kept pace with increasing supply chain demands.

A "three strikes and you're out"policy with respect to vendor products that are either counterfeit or do not match specification is an example of cyber supply chain best practice.

The concept that "each firm in the supply chain must be focused on the customer and engaged in developing goods and services which optimize the customer's and the firm's experience"is a great concept in theory, but impossible to implement in practice.

Which of the following is the best type of supply chain leader?

The concept of supply chain management applies only to an individual firm and not many firms acting together.

Supply chain management is another name for integrated logistics management.

Smaller firms are more likely than larger firms to engage in __________ when expanding internationally.

After sale support, such as handling product returns in reverse logistics, is an important component in achieving acceptable levels of customer satisfaction.

Which of the following statements is FALSE?

Customer Service and Satisfaction

The Role of Information in Supply Chains

Sales Forecasting and Inventory Management

Transportation: Overview, Infrastructure, Measures, and Management

Warehouse Management

Materials Management and Handling in the Supply Chain

Sourcing and Procurement

The Role of Manufacturing, Marketing and Finance in Supply Chains

Managing Relationships With Customers and Suppliers

Supply Chain Process Integration

Global Supply Chain Management

Managing Supply Chains in Global Markets

Strategic Supply Chain Network Design

Collaboration, Cooperation and Integration in the Supply Chain

Supply Chain Performance Measurement and Metrics

Filters

Exam 1: Supply Chain Management: Operations and Integration

According to the American Institute of Food Distribution, __________ is the holiday when Americans consume the most food on a single day.

Relative to other regions of the world, the United States is less efficient at logistics and supply chain management.

While supply chain automation can help companies improve customer satisfaction, it does not guarantee that a firm will be profitable or achieve sales goals.

__________ is an environmental innovator. Their corporate vision emphasizes cost-consciousness and resource efficiency, extensive use of wood in their products, and training co-workers and engaging them in environmental issues.

Businesses have to widen responsibility for managing supply chain risks so that these risks are considered across all parts of the company.

In supply chain management, terrorism, weapons of mass destruction and Middle East instability would be examples of __________ risk.

Michael Porter introduced the __________ concept that provided a framework for organizations to develop competitive strategies, including those for supply chain management.

Which of the following philosophies or orientations has had the least impact on the planning, implementation and control of supply chain management activities?

The approach implemented by Procter & Gamble that determines ordering patterns in the consumer goods industry based on distribution center withdrawals and sales data is referred to as __________.

In the area of disaster preparedness and relief, one specific logistics and supply chain organization was formed to provide post-disaster humanitarian aid. The organization that was created was:

In general, infrastructure improvements have not kept pace with increasing supply chain demands.

A "three strikes and you're out"policy with respect to vendor products that are either counterfeit or do not match specification is an example of cyber supply chain best practice.

The concept that "each firm in the supply chain must be focused on the customer and engaged in developing goods and services which optimize the customer's and the firm's experience"is a great concept in theory, but impossible to implement in practice.

Which of the following is the best type of supply chain leader?

The concept of supply chain management applies only to an individual firm and not many firms acting together.

Supply chain management is another name for integrated logistics management.

Smaller firms are more likely than larger firms to engage in __________ when expanding internationally.

After sale support, such as handling product returns in reverse logistics, is an important component in achieving acceptable levels of customer satisfaction.

Which of the following statements is FALSE?

Customer Service and Satisfaction

The Role of Information in Supply Chains

Sales Forecasting and Inventory Management

Transportation: Overview, Infrastructure, Measures, and Management

Warehouse Management

Materials Management and Handling in the Supply Chain

Sourcing and Procurement

The Role of Manufacturing, Marketing and Finance in Supply Chains

Managing Relationships With Customers and Suppliers

Supply Chain Process Integration

Global Supply Chain Management

Managing Supply Chains in Global Markets

Strategic Supply Chain Network Design

Collaboration, Cooperation and Integration in the Supply Chain

Supply Chain Performance Measurement and Metrics

Filters