Exam 1: Phlebotomy Practice and Quality Assessment

A physician who specializes in diagnosis and treatment of disorders in the tissues that produce hormones is an ________.

What are competency statements for health care workers?

Sandals are permitted in the laboratory.

In which of the circumstances below is the phlebotomist likely to collaborate with the pharmacy?

Which of the following aspects would do the most to promote a professional appearance in a patient care setting?

The term used to describe patients, other individuals, groups, or organizations that have an interest in or are influenced by the quality of care in a health care organization are called customers or _______.

CMS is an abbreviation for ________.

Acute care refers to which type of hospital care?

Six Sigma is an example of a:

Which of the following is an important work-related characteristic that is helpful for phlebotomists?

Identification and labeling of a blood specimen after a venipuncture procedure is an example of which phase of laboratory testing?

The health care field is a very rewarding place to work, however, it can also be stressful. Describe situations that are likely to make you feel stressed and discuss ways that may help you alleviate work-related stress.

The term phlebotomy is derived from Greek words that mean:

An example of quality assessment would be checking for multiple venipunctures on the same patient.

Quality procedures for phlebotomy services do not involve turnaround times.

The abbreviation CE usually refers to a certification examination.

Receiving an emergency lab test request is an example of which phase of laboratory testing?

Which of the following is acceptable attire for a phlebotomist?

Performing a laboratory assay on a patient's blood specimen is an example of which phase of laboratory testing?

Confidentiality is considered a "patient right."