Chat with AIExam 2: Communication, Computerization, and Documentation
The _________ _________manual typically details worker and patient precautions and procedures related to hand hygiene, and reducing the spread of infections.
(40) 
VerifiedInfection Control
High-pitched voices are often associated with panic and urgency.
(34) VerifiedTrue
Describe the measures a phlebotomist could take to improve communication in the following scenario.
A hospitalized elderly patient with a slight hearing impairment has several family members in the room trying to repeat all conversations to the patient, and the television is loudly broadcasting the patient's favorite program.
(42) VerifiedThere are a variety of practical strategies that could facilitate communication in this scenario. Distractions such as the television could be handled by asking the patient if he or she would mind turning the television off or putting the volume on Mute for a short while. (The phlebotomist should remember to turn up the volume at the completion of the interaction.) If the patient does not want to miss the program, and if the timing of the interaction is not important, then the phlebotomist can offer to come back at a time when the program is over. Regarding the relatives, it is acceptable for the phlebotomist to ask them, "Would you mind if Mr. Smith (the patient) and I have a few minutes together; you may wait outside during the procedure and I will call you in as soon as we finish." The patient may prefer to have a relative in the room; this is acceptable if it does not interfere with the interaction. There are several options to cope with the patient's hearing loss, including speaking slightly louder (but not shouting) while facing the patient directly, or using written instructions.
A ________ summary is the plan for diet, treatment, or monitoring once a patient leaves the hospital.
(38) Email documents are considered ________ documents and are admissible evidence in court cases.
(29) If a non-English-speaking patient is scheduled to have a blood specimen collection, the health care worker should:
(36) In general, children do not like anyone to approach them except close relatives or friends.
(41) In a health care setting, the phone should be answered after no more than ________ rings.
(44) The writing system composed of raised-dot patterns and used by sightless individuals is called ________.
(38) In all states, children are permitted to serve as translators if their parents do not speak English.
(30) Generation Y, or Millenials, are individuals who were born:
(40) For most personal interactions among friends and many patient encounters, the most comfortable distance between the individuals is:
(37) Describe at least four nonverbal behaviors that might make you feel uncomfortable when you go for a health checkup, and indicate why they bother you. Describe how you personally react when confronted with these behaviors.
(47) Health care workers are required to report laboratory ________ or panic values to a physician.
(32) 
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