Question 1

Seattle-based Brooks Sports uses an in-house laboratory to design and test its shoes.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a traditional capital asset?

Accepted Answer

A)  Engines 
B)  Employees 
C)  Turbines 
D)  Machinery 
A)  Engines 
B)  Employees 
C)  Turbines 
D)  Machinery

Question 3

Which of the following is true about explicit knowledge?

Accepted Answer

A)  Not easily taught 
B)  Not easily written down 
C)  Commonly resides in standard operating procedures, information systems, and rules 
D)  Large firms have very little explicit knowledge. 
A)  Not easily taught 
B)  Not easily written down 
C)  Commonly resides in standard operating procedures, information systems, and rules 
D)  Large firms have very little explicit knowledge.

Question 4

Provide three examples each of intrinsic and extrinsic incentives to share knowledge.

Accepted Answer

Examples of intrinsic incentives include

Question 5

Nonaka and Takeuchi's four aspects of knowledge creation are:

Accepted Answer

A)  Socialization, Externalization, Personalization, Codification 
B)  Socialization, Personalization, Internalization, Codification 
C)  Socialization, Externalization, Combination, Internalization 
D)  Combination, Internalization, Codification, Externalization 
A)  Socialization, Externalization, Personalization, Codification 
B)  Socialization, Personalization, Internalization, Codification 
C)  Socialization, Externalization, Combination, Internalization 
D)  Combination, Internalization, Codification, Externalization

Question 6

According to the Christian Science Monitor, 90 percent of all U.S. firms use continent employees.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true about strategic alliances?

Accepted Answer

A)  Include research consortiums, joint ventures, long-term supplier relationships 
B)  Are always successful 
C)  Include only networks between firms located in different countries 
D)  Do not include transfers of knowledge 
A)  Include research consortiums, joint ventures, long-term supplier relationships 
B)  Are always successful 
C)  Include only networks between firms located in different countries 
D)  Do not include transfers of knowledge

Question 8

Which of the following is true about knowledge?

Accepted Answer

A)  Most of the cost is in the distribution, rather than the development. 
B)  Knowledge always loses its value as more people use it. 
C)  Knowledge can be distributed widely. 
D)  Knowledge is raw input such as facts, words and numbers. 
A)  Most of the cost is in the distribution, rather than the development. 
B)  Knowledge always loses its value as more people use it. 
C)  Knowledge can be distributed widely. 
D)  Knowledge is raw input such as facts, words and numbers.

Question 9

Provide three examples each of technological and organizational components of knowledge management.

Accepted Answer

Technological components include groupwa

Question 10

Spirals of knowledge occur when socialization, externalization, combination and internalization become an ongoing interactive process of learning.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following firms has the smallest ratio of knowledge capital to physical capital?

Accepted Answer

A)  Personal trainers 
B)  Financial advisory 
C)  Manufacturing firms 
D)  Adventure travel firms 
A)  Personal trainers 
B)  Financial advisory 
C)  Manufacturing firms 
D)  Adventure travel firms

Question 12

Almost all organizations are using knowledge management to run their operations more efficiently and effectively.

Accepted Answer

A) True 
 B)False

Question 13

External sources of knowledge include all of the following except:

Accepted Answer

A)  Alliances 
B)  Outsourcing 
C)  External consultants 
D)  Organizational culture 
A)  Alliances 
B)  Outsourcing 
C)  External consultants 
D)  Organizational culture

Question 14

What are some of the most important external sources of knowledge?

Accepted Answer

Possible answers inc

Question 15

What percentage of employees in a Harris poll report that they believe "Wrong decisions are regularly made because employee knowledge isn't effectively tapped."

Accepted Answer

A)  1% 
B)  11% 
C)  31% 
D)  51% 
A)  1% 
B)  11% 
C)  31% 
D)  51%

Question 16

Benchmarking is used by organizations to compare their activities and outcomes with the activities and outcomes of successful firms.

Accepted Answer

A) True 
 B)False

Question 17

Provide examples of formal and informal knowledge management activities.

Accepted Answer

Formal knowledge management activities i

Question 18

Wal-Mart has spent less than $1 million on information technology.

Accepted Answer

A) True 
 B)False

Question 19

Tacit knowledge is learned through experience and includes an individual's insight and intuition.

Accepted Answer

A) True 
 B)False

Question 20

IBM generates more revenues from selling knowledge in the form of computer services than from selling computers.

Accepted Answer

A) True 
 B)False

Seattle-based Brooks Sports uses an in-house laboratory to design and test its shoes.

Which of the following is not a traditional capital asset?

Which of the following is true about explicit knowledge?

Provide three examples each of intrinsic and extrinsic incentives to share knowledge.

Nonaka and Takeuchi's four aspects of knowledge creation are:

According to the Christian Science Monitor, 90 percent of all U.S. firms use continent employees.

Which of the following is true about strategic alliances?

Which of the following is true about knowledge?

Provide three examples each of technological and organizational components of knowledge management.

Spirals of knowledge occur when socialization, externalization, combination and internalization become an ongoing interactive process of learning.

Which of the following firms has the smallest ratio of knowledge capital to physical capital?

Almost all organizations are using knowledge management to run their operations more efficiently and effectively.

External sources of knowledge include all of the following except:

What are some of the most important external sources of knowledge?

What percentage of employees in a Harris poll report that they believe "Wrong decisions are regularly made because employee knowledge isn't effectively tapped."

Benchmarking is used by organizations to compare their activities and outcomes with the activities and outcomes of successful firms.

Provide examples of formal and informal knowledge management activities.

Wal-Mart has spent less than $1 million on information technology.

Tacit knowledge is learned through experience and includes an individual's insight and intuition.

IBM generates more revenues from selling knowledge in the form of computer services than from selling computers.

Defining Strategy

Developing Resources

Serving Customers

Seeking Opportunity

Competing With Rivals

Specifying a Business Model

Considering Corporate Strategy

Thinking Globally

Acting Responsibly

Ensuring Execution

Providing Leadership

Filters

Exam 11: Managing Knowledge

Seattle-based Brooks Sports uses an in-house laboratory to design and test its shoes.

Which of the following is not a traditional capital asset?

Which of the following is true about explicit knowledge?

Provide three examples each of intrinsic and extrinsic incentives to share knowledge.

Nonaka and Takeuchi's four aspects of knowledge creation are:

According to the Christian Science Monitor, 90 percent of all U.S. firms use continent employees.

Which of the following is true about strategic alliances?

Which of the following is true about knowledge?

Provide three examples each of technological and organizational components of knowledge management.

Spirals of knowledge occur when socialization, externalization, combination and internalization become an ongoing interactive process of learning.

Which of the following firms has the smallest ratio of knowledge capital to physical capital?

Almost all organizations are using knowledge management to run their operations more efficiently and effectively.

External sources of knowledge include all of the following except:

What are some of the most important external sources of knowledge?

What percentage of employees in a Harris poll report that they believe "Wrong decisions are regularly made because employee knowledge isn't effectively tapped."

Benchmarking is used by organizations to compare their activities and outcomes with the activities and outcomes of successful firms.

Provide examples of formal and informal knowledge management activities.

Wal-Mart has spent less than $1 million on information technology.

Tacit knowledge is learned through experience and includes an individual's insight and intuition.

IBM generates more revenues from selling knowledge in the form of computer services than from selling computers.

Defining Strategy

Developing Resources

Serving Customers

Seeking Opportunity

Competing With Rivals

Specifying a Business Model

Considering Corporate Strategy

Thinking Globally

Acting Responsibly

Ensuring Execution

Providing Leadership

Filters